Cadillac of Greenwich

Friendly and helpful salespeople I worked with Fausto and Mike on the XT5 model. Though I did not buy a vehicle they answered all my questions, followed up on a timely basis and mad I worked with Fausto and Mike on the XT5 model. Though I did not buy a vehicle they answered all my questions, followed up on a timely basis and made me a great offering on a lightly used vehicle. More

Brilliant from start to finish! From the moment I walked into the quiet and spacious modern showroom I felt welcomed. The new owner greeted me warmly, offered me “the best” coffee a From the moment I walked into the quiet and spacious modern showroom I felt welcomed. The new owner greeted me warmly, offered me “the best” coffee and introduced me to the salesman, Fausto, who’s office was apparently tucked into the back away from the showroom and separate from the main floor (which I liked). We sat comfortably where I could stare at a beautiful navy CTS on the floor and spoke about my sports sedan options. He was very knowledgeable and friendly. He also offered me “the best” coffee and then took me for a few test drives in the vehicles that I was interested in. Other dealers I had visited didn’t have all my vehicle options available for a test drive so I was pleased to be able to experience what I went there to see. Then Mike offered me “the best” coffee and we went over Financing options, which was also an easy and clear process. When I was close to a decision other guys from the dealership greeted me and shared their love for the CTS I was going to buy, and they added more information which helped to seal the deal. Rom finalized my paperwork with ease. Overall I was very pleased with everyone I had contact with, they were so easy to talk to, professional and interested in my happiness with the CTS. I’m thrilled with my lease and my car. It was a brilliant experience from start to finish. Thanks guys. I appreciate your service, efforts and follow up calls!! —DW More

Best car buying experience ever Ron and Mike who are general managers at the dealership were both extremely attentive and beyond helpful. They answered every question and took the ti Ron and Mike who are general managers at the dealership were both extremely attentive and beyond helpful. They answered every question and took the time to talk things through. This was the first time buying a car in another state and they made it all Seamless. Raj then delivered my car to me and took time to explain every feature and walked me through all details. Never been happier with a car purchase and I've bought audi and infinity in the past. Big thx to the stellar team at the Greenwich dealership. More

Excellent Very helpful and knowledgeable staff. Got me exactly what I wanted and saved me money ! Definitely will be back. Car buying was painless and fun. Very helpful and knowledgeable staff. Got me exactly what I wanted and saved me money ! Definitely will be back. Car buying was painless and fun. More

Service apointment Excellent service. Efficient and friendly staff. Had no apointment, but that was no problem. Was able to wait for work to be completed. Sales staff is Excellent service. Efficient and friendly staff. Had no apointment, but that was no problem. Was able to wait for work to be completed. Sales staff is also very courteous and bends over backwards to maintain excellent customer relations. More

Terrible customer service I've had many positive experiences purchasing and leasing GM vehicles -- until now. Stay away from this dealership. I had asked for a lease quote on I've had many positive experiences purchasing and leasing GM vehicles -- until now. Stay away from this dealership. I had asked for a lease quote on a vehicle that the dealership had in stock -- the only one of its kind anywhere nearby - and they refused to give a quote over the phone. Said they didn't want me to shop around and beat them by $5 somewhere. I'm shopping for an $85k vehicle - $5, really? Insulting. With my busy work schedule, two young kids at home, etc, it's hard for me to make trips just to get a price. Every vehicle I've ever purchased or leased, I've received a price over the phone, no questions asked, and I've then proceeded to make the deal. Any time I *wasn't* given a price over the phone, and asked to come in, I've had to deal with sleezy sales tactics. I did not expect this from Cadillac, especially in Greenwich, Connecticut. Stay away from this place. There are plenty of other dealerships nearby. Unfortunately, they were the only ones with the vehicle/color/trim level in stock (leftover for 2017), but they still refused. Foolish. Rodnell is as dirty as they come. More

Very poor customer service I am the owner of a 2013 Cadillac Escalade EXT With only 33,000 miles. I called Greenwich Cadillac service department to make an appointment for war I am the owner of a 2013 Cadillac Escalade EXT With only 33,000 miles. I called Greenwich Cadillac service department to make an appointment for warranty repairs they were booked eight days out. I brought the vehicle in on the day of the appointment. I was told the basic warranty had expired two days prior to the appointment day. There was a list of five items that needed to be repaired the service writer wanted to charge me $149 One hour diagnostic time per item a total of $749 For items that should have been covered under the basic factory warranty being that I made the appointment before the warranty actually expired. After complaining to the service writer he spoke with the service manager and they reduced it to a flat fee of $249 diagnostic time. They told me I need $1606 worth of repairs feeling that was unfair I called Cadillac customer relations after five phone calls over an hour each time to Cadillac customer relations department I had to wait 3 1/2 weeks for a decision. I was told the vehicle was two days out of warranty and Cadillac would not participate in any repairs I ended up paying the diagnostic fee and paying for one of the additional repairs and routine maintenance that was needed. Please note all calls to Cadillac customer relations are routed to Pakistan this is not something you would expect from a luxury American car manufacturer. One of the powertrain warranty repairs they did was to rebuild the front differential which in turn was leaking I made another service appointment to bring the vehicle in to you have the leak repaired after waiting yet another week The day of the service appointment Fernando told me not to come in and that he would call me when a loaner vehicle came back that day. A week has gone by and no one ever called me back The service manager Mike was rude condescending And no help at all. This is my fifth Cadillac and second Escalade needless to say after this treatment I will never buy another Cadillac. More

Exceptional Service Department I am a strong believer in writing complaint letters when I have a complaint. I also believe that it is equally important to write compliment letters I am a strong believer in writing complaint letters when I have a complaint. I also believe that it is equally important to write compliment letters when I receive exceptional service. I received exceptional service from Greenwich Cadillac last Saturday for my pre-purchase inspection. The Service Tech was pleasant, knowledgeable and provided a level of service that was above-and-beyond what he needed to do to simply do his job. He walked me through the specific car, the history of the car in general and things to look out for in the future. The Service Greeter/Admin was where Greenwich truly shone. To say she was helpful would be a significant understatement. She was extremely patient as she explained everything to me (as I asked question after question). Without being asked she researched my specific car and provided me with a remaining warranty breakout and a warranty service history. I might not have bought the car had she not shown me that the supercharger had been replaced 4K miles ago. She provided me with a detailed write up of the issues that the Service Tech had found with the car and provided a price estimate for repair. This was extremely helpful in understanding the car and in my negotiations with the seller. Even the sales guys were very helpful even if he did try to sell me a different car. :-) I could go on and on about my experience at this dealership. If I didn't live hundreds of miles away, I would be regular customer of Greenwich Cadillac. More