Cadillac of Knoxville

We bought a new 2020 Cadillac in May of 2020. I will never purchase another Cadillac, I have been so dissatisfied. We have taken it back in the shop 4-5 times I'm pretty sure this is the 5th time but I never purchase another Cadillac, I have been so dissatisfied. We have taken it back in the shop 4-5 times I'm pretty sure this is the 5th time but I have lost count. The customer service has been horrible. The staff wasn't friendly when I picked up or returned my loaner the multiple times. We have been promised for the car to be detailed for our inconvenience twice when it was in and all that we could tell was it may have got washed. The last problem has been with the camera which wasn't fixed. We was told to bring it back in. My husband told the service manager that we had to take off work early each time we was bringing it in. He instructed my husband that he would have a car brought to my work and mine picked up. The car that was brought was totally disgusting! I found a dirty band-aid in the glove box!! I didn't look at the car before he left or I would not have accepted it. The rental agreement from the previous driver was laying in the back seat, so it is very obvious that it wasn't cleaned in between customers. I understand they can't help the issues the car is having but the least they could do is take care of their customers and make them feel like they are being taken care of and care about the problem they are having. I am totally disgusted with my purchase and customer service!! More

Car listed one price on website and 1,000 more on the lot. The salesman was courteous but I was told I was getting a discount of $2500.00 off a car when it was actually $1500.00. The salesman let us believe he The salesman was courteous but I was told I was getting a discount of $2500.00 off a car when it was actually $1500.00. The salesman let us believe he was giving us more of a discount than he was. He only admitted it when confronted with what the car was listed for on the website. Ironically the same salesman said he was somewhat offended that I said something he felt indicated maybe I didn’t trust him and we ended up having a serious discussion about that. Once we had decided we wanted the car we purchased it anyway the next day. I like honesty when dealing with a salesman. It is what it is and the TRUTH MATTERS! The website listing and the lot price should match. That way when the salesman is telling you he is giving you a certain discount, there is no confusion with the two listing prices. That way you don’t have to question why your discount was taken from the price on the actual car on the lot as opposed to the lower listing on the website. On the positive side Kenny R. was very courteous and excellent to work with and Brian was excellent with demonstrating the operation of the car and was very courteous to us. More

Car left with more problems than before i brought it Brought my car to Cadillac of Knoxville to have 1specific thing done. A power steering hose! After i left i had more problems than i had before they m Brought my car to Cadillac of Knoxville to have 1specific thing done. A power steering hose! After i left i had more problems than i had before they made repairs. I wish i would have never took my 2006 dts to them. Absolutely unsatisfied with them. More

Cadillac customer service the worst Bought my Cadillac SRX from Cadillac of Knoxville, TN and since have received the WORST customer service experience to date in their service departmen Bought my Cadillac SRX from Cadillac of Knoxville, TN and since have received the WORST customer service experience to date in their service department. 1. Scenario #1 I was originally charged for oil changes that were supposed to be under maintenance plan. Once I found this out had to request credit. 2. Scenario #2 They told me my strut/bearings were bad and charged me close to $1,000 only to get my car back and the problem not be fixed. Had to go back in spend an additional $600 plus dollars to have the “real” problem fixed by replacing the control arm. 3. Scenario #3 Front headlight was out told me I needed a brand new light almost $1,700 only for my husband to order the parts himself off GM and try to fix. Once husband got the front end off the car he realized the light was actually out because my wind shield wiper fluid reservoir had busted causing water to leak into headlight. My husband is NOT A CERTIFIED CADILLAC TECNICIAN, but yet could figure out the problem in under an hour. Took car back to Cadillac and paid nearly $600 for them to replace the reservoir. What do you know, but magically my headlight came back on once the reservoir was fixed and water wasn’t LEAKING into it. 4. Scenario #4 Cadillac put in the original windshield washer fluid in November when they did completed the regular oil change and they put the kind in that freezes causing this reservoir to bust. Again, had to call and get my money back as this was their error, however I was still out my cost of the un-needed parts they stated I needed for the headlight repair. 5. Scenario #5 Brake pedal was sticking in heat, especially when car sat in the sun all day. Had to raise the brake after stopping to get the vehicle not to shake. Took it to Cadillac and they stated it was that the throttle body needed to be cleaned. Paid almost $200 for that picked my car back up and of course the problem wasn’t fixed. Took my car to the brake shop in Farragut and they stated ma’am there was a Cadillac Bulletin on your car, the brake pedal arm needs to be replaced under a mechanical bulletin GM put out. Are you serious the brake shop can tell me this in one hour and Cadillac charged me to clean my throttle body. So back to Cadillac AGAIN (no loaner so we’re at a total 8 trips again to get this fixed) They say the part is $75 but the labor is for 8 hours at almost $1,200 (called other mechanics in the area and they stated yeah the book states 8 hours but it will take them two, maybe TOPS). This time I picked my car back up and decided to get someone else to fix because at this point I don’t want to give Cadillac the business. 6. Scenario #6 Car continually making same knocking noise in front left front end on and off as it did in Scenario #2. Took vehicle to Cadillac to service and they stated “caliper needed to be greased”. They charged me almost $50, (yes $50) to grease. Got vehicle back and was still making sound so scheduled a service appointment for Friday 9/28/18 and took my car in (again a total of 8 trips back and forth no loaner and no resolution). They had me ride around with Tech for about 5 minutes which of course the vehicle didn’t make the sound pulled back in and the tech and service customer personnel stated “Well since it’s not making the sound you’ll just have to bring it back when it does”. ARE YOU KIDDING ME? YOU ARE THE PROFESSIONAL/TECHNICIAN I DON’T CARE IF YOU HAVE TO DRIVE THE VEHICLE 500 MILES, FIGURE OUT WHAT’S WRONG AND FIX IT. I believe it’s the front control arm and bushing which they replaced not even a year ago and are avoiding fixing it under warranty. This isn’t even all the problems I have faced. In summary what makes this situation the worst is I feel I have become the one who feels bad, yes every time I go in there getting a repair and have to keep coming back they make it as if “here she is again the problem customer”. All of these scenarios could have easily been fixed the FIRST time, however I have yet to take my car to Cadillac of Knoxville and have the actual problem resolved THE FIRST TIME. It’s almost like they DON’T want to help me, they just think I am there to get them to fix something for free, that’s not it all. JUST FIX THE ISSUE THE FIRST TIME and QUIT WASTING MY TIME. In all of this I rarely received a loaner going out of my way for a total of sometimes 8 times in order to get one problem fixed, ONE. I think Cadillac’s motto is sell them things they don’t need or get them to trade in. I loved my car, however due to the customer service I received I WOULD NEVER EVEN THINK ABOUT PURCHASING ANOTHER CADILLAC. PLEASE CONSIDER THIS BEFORE PURCHASING AND ALWAYS QUESTION THEIR REPAIRS, ALWAYS. A friend of mine who didn’t even buy their car at Lexus said they go there, get their car detailed, and gas tank filled up for a recall is, A RECALL issue. One time I went to pick up my car and hate to wait 25 minutes because they couldn’t even find my car. I think when you purchase a luxury vehicle at the price of the vehicles no matter if you ‘ve had it 1 month or 5 years the customer service satisfaction should be there, and that just hasn’t been the case. More