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Cadillac of Knoxville
Knoxville, TN
78 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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78 Reviews of Cadillac of Knoxville
June 17, 2018
2017 Toyota Tundra Purchase Salesman Danny Spradlin Danny Spradlin is a great Salesman! Very friendly, went out of the way to help me get the deal I wanted, over the top exceptional customer service exp Danny Spradlin is a great Salesman! Very friendly, went out of the way to help me get the deal I wanted, over the top exceptional customer service experience! More
by 2017 Tundra - Andy
Employees Worked With
Danny Spradlin
Helpful June 07, 2018
2018 XT5 Thanks to Danny Spradlin & Staff with the help on purchasing our new car! You guys are Awesome & will definitely recommend you guys to our family & fr Thanks to Danny Spradlin & Staff with the help on purchasing our new car! You guys are Awesome & will definitely recommend you guys to our family & friends! 👍 More
by Shirley
Employees Worked With
Danny Spradlin
April 01, 2018
Excellent Danny Spradlin was excellent to work with. He went out of his way to make sure I got the Cadillac I was looking for, while also being very patient. I Danny Spradlin was excellent to work with. He went out of his way to make sure I got the Cadillac I was looking for, while also being very patient. I would recommend Danny any day More
by troy
Employees Worked With
RUSS CLARK, Leah Moir
January 31, 2018
Exceptional dealership! I was in the market for a new crossover SUV with updated safety features and technology. This was the first place I visited and although it was a terr I was in the market for a new crossover SUV with updated safety features and technology. This was the first place I visited and although it was a terrible weather day, I was greeted warmly. Danny Spradlin went with me on a test drive and along with Russ Clark, the general manager, answered all my questions. Sara, their Internet contact, followed up right away and was extremely responsive in answering any further questions. I decided to look at a few other makes and models before making a decision. I should not have wanted my time. Cadillac of Knoxville was first rate from starting with Danny and Russ in sales, to Brian who went over all my new car features to helpful and efficient Jennifer in financing. Danny even gave me a tour of the service department to be sure I was comfortable with where to bring my new car in for routine maintenance. Overall, a very positive experience. More
by Corilady
Employees Worked With
Danny Spradlin, Brian, Sara, Jennifer, RUSS CLARK
January 31, 2018
salesman rating Danny Spradlin was my salesman ani I had an excellent experience with him. Danny worked with the sales manager to get a compramized deal. Good service Danny Spradlin was my salesman ani I had an excellent experience with him. Danny worked with the sales manager to get a compramized deal. Good service More
by seville
Employees Worked With
Danny Spradlin
January 16, 2018
excellent car buying experience we were looking to purchase a late model nice all wheel drive suv with low miles and found just what we were looking for at cadillac of knoxville. our we were looking to purchase a late model nice all wheel drive suv with low miles and found just what we were looking for at cadillac of knoxville. our sales person Michael Petsuck was just the best! Michael answered all our questions without hesitation didn't try to hide anything and didn't try to sell us something that we didn't want so if you are looking to buy a car go to cadillac of knoxville and ask for Michael and you will not be disappointed. Jennifer Collins took care of all the paperwork and she was super nice and did a great job also More
by LOVE OUR RED DENALI
Employees Worked With
Michael Petsuck, Jennifer Collins
December 30, 2017
MORE STARS NEEDED I have purchased several Cadillacs from this dealership and have dealt with Michael "The Ref" Petsuck al.ost exclusively. He goes above and beyond EV I have purchased several Cadillacs from this dealership and have dealt with Michael "The Ref" Petsuck al.ost exclusively. He goes above and beyond EVERY time. Customer Service is alive and well from sales to finance to service. 1st rate all the way. And Michael is AWESOME! Stop by and see for yourself You won't be disappointed. More
by Chuck@KCSD
Employees Worked With
Michael Petsuck (The Ref)
December 21, 2017
Excellence!!! Our experience at Cadillac of knoxville was the smoothest vehicle purchase to date. Our sales consultant MICHAEL PETSUCK was outstanding. Not only w Our experience at Cadillac of knoxville was the smoothest vehicle purchase to date. Our sales consultant MICHAEL PETSUCK was outstanding. Not only was he knowledgeable and easy going, he truly went above and beyond to get us the best deal possible. Thanks again to the Cadillac of knoxville team! We look forward to doing business again in the future. More
by Jason & Chris
Employees Worked With
Michael Petsuck
December 21, 2017
Love my new Escalade! My salesperson, Michael Petsuck, was the best! Love my Escalade!!! The dealership went above and beyond! My Escalade was a birthday gift from my husba My salesperson, Michael Petsuck, was the best! Love my Escalade!!! The dealership went above and beyond! My Escalade was a birthday gift from my husband and Michael helped out with the big surprise!! More
by bamamom
Employees Worked With
Michael Petsuck
December 06, 2017
Terrible experience Wife and I are in the market for a new vehicle for our business and to use as her vehicle. We went off to Porsche to look at the Cayenne series and on Wife and I are in the market for a new vehicle for our business and to use as her vehicle. We went off to Porsche to look at the Cayenne series and one night we decided to stop into Cadillac. We thought it was closed and we were just there to look at that time. They were open. I meet a man named Bobby and we start talking. He shows us an XT5 and the wife loved the car. She gets interested and since I was an employee of GM and my mother was as well. I go through the nonsense that GMS has made to get the employee discount and they let the wife use the truck for one day. While we have it (my job was quality inspector and ergonomics) we notice the plate on the XT5 is messed up. Now I know this truck came from Springhill which actually lost their contract on one of their cars cause their quality is below standard and now I see this right off the bat. I’m told they know it and they have ordered the part and we will just have to bring it back when the part arrives... here starts the problem. I say I would like it fixed before I recieve the vehicle as a 72,000 dollar vehicle should be close to flawless. I get busy with work and the wife decides we will order one close to Christmas and recieve it in the new year as we have other priorities during the holidays. I then recieve a text from the salesman basically blasting me for being a “mystery shopper” and that he missed ups in his sale but, I cost him financially. At first I was caught off guard by the text and explained I am not a “mystery shopper” and that we would still be purchasing a vehicle. I will purchase a vehicle but, it will not be from this dealership. Their manager Ross knows of the situation. Has not called, doesn’t care... ok nor will I. Morristown is close enough and I will make the sure the people in GM I know know of the behavior. No one in a “high end” market should ever be spoke to like that and the Manager should certainly care. However, I do know how GM is and the last thing they ever do is care. Maybe Porsche is a better fit as they do know the customer matters. More
by AaronS
Employees Worked With
Bobby Green
