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Cadillac of Lake Lanier - Service Center

Gainesville, GA

4.1
39 Lifetime Reviews Review Dealership

39 Reviews of Cadillac of Lake Lanier - Service Center

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December 22, 2019

"Our sales rep Earl is a nice guy. Low pressure which I..."

- Freemanmarkrebec

Our sales rep Earl is a nice guy. Low pressure which I appreciate very much. I would recommend him to my friends family without hesitation

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Tewan McEwan, Charles Aycock
October 11, 2019

"Great Service"

- snix

Amy was very helpful and made sure my car issue was handled. She even followed up with me to confirm everything was good. It was a great experience with her and her service team! Brandy was also amazing with the check in and out process. Both a very big help and a joy to deal with!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Brandy Ray
May 25, 2019

"Ripoff "

- Vfl1106

Went in for an oil change today for my 2014 ATS. After the service advisor tryied to upsell me with over $600 worth of services, the oil change came to an whooping $113....more than double compared with any other Cadillac stealership. While tire rotation is complmentary in any other Cadillac dealership, you charged $24 for it without letting me know upfront that is not complementary. I can't wait for the survey from GM... I will let them know about your shady business practices. And you know how is the saying.... foul me once, shame on you, foul me twice, shame on me. It was my last visit at your stealership. Enjoy the overcharged oil change because I'll make sure I will let other people know what to expect from you A very angry former customer

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Recommend Dealer
No
Employees Worked With
Brandy Ray
Jun 12, 2019 -

Cadillac of Lake Lanier responded

Thank you for your review. We're sorry to see that you were disappointed with your visit. We appreciate you taking the time to speak with our service manager, Amy. The higher charge is due to your request to upgrade to full synthetic oil. We price our services in line with what other area dealers charge, and Cadillac dealers in our area do charge for tire rotations as we do. Please let Amy know if you have any further questions we can help to address. Sincerely - Cadillac of Lake Lanier.

March 09, 2019

"OUTSTANDING!!!!"

- isaiah44

My experience was OUTSTANDING at Cadillac of Lake Lanier! Earl Roach, Nate Jones, Charles Aycock and Johnathon in the service department. was the deal breaker for me. I will purchase my next vehicle from Lake Lanier!!! I also recommend all to consider this dealership when in the market for a new vehicle.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jonathan Conover, Jonathan Handman, Nadir Quadir, Charles Aycock, Bill Iqbal
May 07, 2018

"Amazing Service"

- MBilal

Took my Lincoln MKT there and received an amazing service. Very friendly staff. They cleaned my car after it was done. I highly recommend everyone to go there for their next service. You don't have to own a GM vehicle to go there. Thank you

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jonathan Conover, Sueann Turno
April 22, 2018

"Best of Best!"

- Happy girl 1311

All my service needs were met over and above from the service staff. Because of the great maintenance service my car still perform like the day I drove it off the lot. Everyone was so kind and caring and I will always recommend Cadillac of Lakelanier as the top location for buying cars.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : I can't remember the young men names that worked on my car I can only say they provided excellent work . I could count on them to fix any problem I may have had. Thanks to Amy and her great staff.
April 19, 2018

"Outstanding customer service!"

- donfar7

Sueann in service is the best. She is friendly and very helpful no matter how busy they seem to be. I had to bring my car in for service on a couple of occasions and she is the BEST person to deal with. I highly recommend service with Cadillac of Lake Lanier and especially Sueann. She goes over and above to make sure the customer gets the best experience. She provided me a really nice loaner car and when my car came back, it was working great and it was spotless! Thank you Sueann and Cadillac of Lake Lanier!

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Recommend Dealer
Yes
Employees Worked With
Sueann Turno
January 12, 2018

"Poor service. "

- Really

I was assured that if I be finished at 11:30 if I had a 10:30 appointment. It’s took 45 minutes longer than promised and I was late to work. Go elsewhere.

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Recommend Dealer
No
Employees Worked With
Daren Bennett, Chris Bailey
Jan 31, 2018 -

Cadillac of Lake Lanier responded

Thank you for reaching out to write us a review. We appreciate feedback from our customers, as it's how we can learn to improve the level of service we provide. We're sorry that your appointment took longer than scheduled. Our management team has been made aware of your case, and they're implementing changes to ensure that we're able to complete service on your vehicle and get you back on the road as soon as possible. If you have any further questions, our GM, Ivan Reyes, would be happy to assist. He can be reached at 770-535-2200. Sincerely - The Cadillac Experience Team.

October 02, 2017

"Fraud from Top to bottom at dealership"

- Robert Edwards

DO NOT TRUST THESE SCAMMERS! Went to look at a new vehicle at dealership when our Cadillac was in shop yet again for stuff they can't seem to fix right, dealt with a liar who claims to be service manager., In sales we spoke with 2 characters who worked like a scam team telling us we had to pay for overpriced locking lug nuts, a scam of $600 interior sealer and paint sealer that we found out from a shop employee was actually a buff job with cheap wax done by a minimum wage worker out back. The dealership calls this crap dealer installed options. JOKE go anywhere but here. We are filing a complaint with corporate as well since we also have information the owner of Lake Lanier is allowing this fraud to happen. Its also should be noted there are no certified Cadillac or Mazda technicians that work on transmissions that are currently employed in shop. When I went to ask a mechanic about issue in shop, the worker stated, ALL Mechanics have quit due to the owners anger issues. NICE.

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Recommend Dealer
No
Employees Worked With
Oct 02, 2017 -

Cadillac of Lake Lanier responded

Thank you for reaching out It is our company policy that all employee uniforms must be turned in and accounted for by the Uniform Company prior to a former employee receiving their last paycheck. if you had been able to return the uniform directly to the service manager it would have greatly improved the speed of this process. The uniform was placed in a locked bin which can only be accessed by the Uniform Company. We have no way to access the bin to verify the uniform count thus delaying the process. Once our regular rep Melvin returns tomorrow, the uniform count will be verified. Again, this is company policy in most, if not all, dealerships.

August 06, 2017

"Service Dept a 5 Star rating"

- mikenkim

Brought our 2014 Cadillac ELR in on 8/2/2017 for a warranty issue with radio system. Was pleasantly greeted by Chase in the Service advisory area. They opened at 7:30 and this is very convenient for working families. Chase offered us a new 2017 XT5 to use as a loaner vehicle and kept us informed on the status of our repair. When vehicle was finished our ELR was washed and vacuumed and looked brand new. We also want to thank Keith who was our repair tech that worked on this complicated electric vehicle. He is a talented and highly skilled technician who is a valuable asset to Lake Lanier Cadillac and their service team. 5 star service ! Kim McEnaney

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Recommend Dealer
Yes
Employees Worked With
Chase Black , Keith Brown
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