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Cadillac of Mahwah
Mahwah, NJ
377 Reviews
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Showing 377 reviews
June 12, 2017
Excellent friendly and quick This dealership is equipped with an awesome waiting are that my kids love to hand and wTch tv Service department is always helpful and friendly wit This dealership is equipped with an awesome waiting are that my kids love to hand and wTch tv Service department is always helpful and friendly with all of my questions and concerns. Lending a loaner vehicle when needed as well More
by Kendracorrado
Employees Worked With
Brianna Marchese
Helpful May 31, 2017
Xt5👍🏽 I wanted to trade in a Ford Explorer and visited another dealer at least 4 times. Salesman was a gentleman but management kept saying no to my offers I wanted to trade in a Ford Explorer and visited another dealer at least 4 times. Salesman was a gentleman but management kept saying no to my offers or suggestions. It became a turnoff and I did not return. On a whim I walked in Cadillac of Mahwah and met a few salespeople including the sales manager who had no problem getting involved. All of a sudden I kept hearing things like yes , we can do this or that. That sold me. I bought a new 2017 XT5 Premier Luxury and got what I wanted in it at 0% and got more for my trade than the other dealer was firm on. So overall, it was a learning lesson for me and turned out to be a great car buying experience Even a salesperson who was not the original man I spoke with helped me when the other was his day off. Spent the whole day looking for what I wanted and Found It. Good work Its only been a week but so far so good. Lastly, they have a killer cappuccino machine and fresh bagels Kudos Jim Del Grosso More
by JDel
Employees Worked With
Cadillac Store Employee I bought plate frames, Todd Porter, Richard Schulman, Louis Orozco, Joe Wilson
May 14, 2017
My experience Todd was very helpful, he answered all my questions and made sure I was very happy with the car. It was a fast process he had me in and out in good ti Todd was very helpful, he answered all my questions and made sure I was very happy with the car. It was a fast process he had me in and out in good time . More
by Jazzypost
Employees Worked With
Todd Porter
May 05, 2017
Fair price, friendly service This dealer was very fair when nnegotiating a price. The sales person Louis was friendly, helpful and very responsive. The service staff tried hard to This dealer was very fair when nnegotiating a price. The sales person Louis was friendly, helpful and very responsive. The service staff tried hard to address any issues I had. More
by Tvaldez
Employees Worked With
Louis Orozco, Brianna Marchese, Tim Gannon, Joe Wilson
April 24, 2017
Excellent service rep I would recommend this dealer because the service representative is excellent she is very accommodating and communicates very well If a job is not I would recommend this dealer because the service representative is excellent she is very accommodating and communicates very well If a job is not done correctly she makes sure that it gets done right Also the sales people who leased me the CTS were very helpful too More
by Fritos5257
Employees Worked With
Richard Schulman, Brianna Marchese
January 07, 2017
Classic Bait and Switch I have 4 months left on the lease on my 2014 XTS. I was contact by Cadillac of Mahway by email with an offer to get out of my lease early and receive I have 4 months left on the lease on my 2014 XTS. I was contact by Cadillac of Mahway by email with an offer to get out of my lease early and receive $14,500 off the list price of a new car. I responded to the email and requested a lease price on a 2017 XTS AWD Platinum with 20,000 mile a year. I received a call from Jessie Garcia, the internet sales manager. Mr. Garcia told me that due to special pricing I could get a better deal on the new Flagship CT6 instead of an XTS. I told him I wanted a car with All Wheel Drive, Adoptive Cruise Control, and Navigation. He recommended a CT6 with a Premium Luxury Package. He said it had all of the features I wanted at a price that was $7.00 a month less than my current lease payment. He email me the window sticker so that I could confirm the vehicle options. The sticker did not indicate that the car had adoptive cruse control. I sent him an email questioning this and he responded my email that the car had adoptive cruse control. When I went to pick up the car, after signing all of the paperwork and was shown how to use all of the features. The gentlemen who was showing me how to use the car told me it did not have adoptive cruise control. I then went back into the dealership to speak with Mr. Garcia. First he told me that he told me that the car did not have adoptive cruse control, which was why he was able to give me such a good price. Then when I showed him my email and his written reply, he acknowledged that he it was his mistake. He said that he took full responsibility, which was lip service and nothing else. He then checked his inventory and said that the only CT6 was adoptive cruse control was a CT6 Platinum which was $10,000 more. Even though he took full responsibility, he did nothing to take responsibility for his misrepresentation as to the lack of features on the car he was trying to sell me. He not only wasted 2 hours of my time at the dealership, he wasted almost 2 hours of my time getting my old car cleaned out and all personal information cleared from the car's system and another hour that its taking me to reprogram the navigation system, the radio system, and the garage door openers. I have no patiences or tolerance for car salesmen that lie in order to try and make a deal. To my way of thinking, a dealership that employs salesmen that lie, should be avoided like the plague. Robert A. Solomon, Esq. More
by Robert A. Solomon, Esq.
Employees Worked With
Jessie Garcia
September 07, 2016
Never buying a Cadillac Service is terrible. They cannot figure out how to fix my car. I have been back 12 times in 6 months and all they say is. That's the way the car is d Service is terrible. They cannot figure out how to fix my car. I have been back 12 times in 6 months and all they say is. That's the way the car is designed. Brutal answer. More
by Never again
Employees Worked With
Service managers
August 02, 2016
Most Understanding Salesman After 3 weeks of car shopping, my husband suggested we check out the new Cadillacs. We walked into Cadillac of Mahwah and we're immediately greeted b After 3 weeks of car shopping, my husband suggested we check out the new Cadillacs. We walked into Cadillac of Mahwah and we're immediately greeted by a young woman who introduced us to John Bayati. John sat us down and started to ask us a series of questions, how we intend to use the vechile etc.. after 10min or so we had narrowed it down to a Specific Escalade. Now the fun part right :) Instead of John running back and forth to his "manager" he took out a piece of paper and drew a line right down the center. He gave us 3 separate lease options and even explained why NOT to put down alot of money on a lease. We picked up our Escalade last week and could not be hapier. We want to thank John Bayati for being a true Professional. If your family is looking for a new car, go see John Bayati at Cadillac of Mahwah. More
by Ridgewood Mom
Employees Worked With
John Bayati
April 30, 2016
Top notch service I was initially contacted by the BDC department and was given an excellent lease price on the ATS. When I arrived, the one I asked about was pulled u I was initially contacted by the BDC department and was given an excellent lease price on the ATS. When I arrived, the one I asked about was pulled up and already cleaned. No surprise costs or hidden fees. The process was smooth from start to finish. I will recommend Cadillac of Mahwah to all my friends and family. More
by Dot and John
Employees Worked With
Ryan
November 09, 2015
Completely satisfied This is my second deal with Cadillac of Mahwah, particularly with Gary Monneka. I email him what I want and he makes it happen! He knows I live quit This is my second deal with Cadillac of Mahwah, particularly with Gary Monneka. I email him what I want and he makes it happen! He knows I live quite a few miles away so he does his best to help me before I even get there. I could not be more completely satisfied with the service I receive there and I wish mahwah was closer to me so I could use their service dept. I actually have q Cadillac dealer within 10 miles of my house and I choose Mahwah over them because of the treatment I receive. Thank you again Gary Monneka for helping me out with this brand new Cadillac SRX! I will see you again in a few years for another deal! More
by Msmoe13
Employees Worked With
Gary Monneka
