Cadillac of Mahwah

Sales Departament Great place to do business, awesome customer service. I have to tell you the best experience me and my wife ever had purchasing a vehicle. Thank you f Great place to do business, awesome customer service. I have to tell you the best experience me and my wife ever had purchasing a vehicle. Thank you for all your help and you earn a customer for life. More

Treats you like you were family I had leased my Cadillac from another dealership, but had nothing but problems since the day I took the car off the lot. I headed to Cadillac of Mahwa I had leased my Cadillac from another dealership, but had nothing but problems since the day I took the car off the lot. I headed to Cadillac of Mahwah for a routine service call. I found the staff there to be most accommodating and professional. Adam walked me through everything that was going to be done, alerted me that they were going to also fix something that wasn't even at the time a recall, but as an act of good faith, they replaced a shifter cable for free. I was in and out in no time flat, and was genuinely surprised due to the heavy volume of clients there. The real show stopper for me though was Lori, who works in the showroom. She had noticed me looking a little out of sorts, and had asked me if anything was wrong. I had informed her that I seemed to have misplaced my cell phone, and was desperate to make some necessary calls for work, while I was at the dealership. Being a business owner, not having my phone is crippling. Lori was kind enough,m and alert enough to not only pick up on my distress from half way across the floor, but kind enough to loan me her phone so I could make the necessary calls, which in essence saved a large contract I was working on getting signed with a client. I cannot underscore how valuable it is to have employees like her, who go above and beyond the scope of their normal expected duties. I would hire someone with such devotion to the job like she has 100 times over. Bravo Cadillac of Mahwah, for having the insight to hire such dedicated employees!!! More

Great Service This was my first time purchasing a vehicle from a dealership and I have to say it was a great experience. The customer service was great. They worked This was my first time purchasing a vehicle from a dealership and I have to say it was a great experience. The customer service was great. They worked quickly and efficiently to get the process completed in a timely manner. More

Overall, good experience. Jorge was extremely nice. Although a bit too exuberant sometimes, he offered us an excellent deal on the car we were looking at. He showed us the invoice and explained all reb Although a bit too exuberant sometimes, he offered us an excellent deal on the car we were looking at. He showed us the invoice and explained all rebates. Our research showed there was no problems with the info he gave us. He also offered the best price on our trade in. We had a minor misunderstanding on the equipment on the car, which is why I rated the overall experience only a good. More

Our new car buying experience was made excepional due to Gorge at Cadillac of Mahwah. From the very beginning, Gorge asked the appropriate questions to find out our needs and use in a car. Once he found o Gorge at Cadillac of Mahwah. From the very beginning, Gorge asked the appropriate questions to find out our needs and use in a car. Once he found out our needs, he provided different options that fit our budget and we ended up leasing a 2013 Cadillac Escalade Ext. If you want a guy that is going to be personal, fight for you, and give you a great customer experience, Gorge is the one you will want to see. Gorge even went over and beyond to deliver our car personally to our home to make it easier for us since we have 4 small young children. George is a great asset to Cadillac of Mahwah and this dealership wouldn't be the same without him. Thank you for a great experience and we love our new car! More

Absolutely the BEST experience I have ever had at a car dealership!! From the moment I walked in, Jorge Laureano made it his business to make my dream of having a gorgeous Cadillac come true! I'd recent dealership!! From the moment I walked in, Jorge Laureano made it his business to make my dream of having a gorgeous Cadillac come true! I'd recently looked at the XTS at another dealer in South Jersey, but hadn't signed a deal since I was also house shopping at the same time. When I thought my most recent house deal had fallen through, I decided that it was time to get my Cadillac. Jorge was not only extremely knowledgeable, but he was funny & charming, too! After a quick test drive, I knew the XTS was the car for me, and I was anxious to get back to the dealership and sign a deal. BUT..........as soon as we got back to Jorge's office, I received an email from my real estate agent that I'd gotten the house after all! I was really excited, but disappointed that I knew I'd have to tell Jorge that our car deal was off - at least for the time being. When I shared the house news with Jorge, I expected him to be frustrated that he'd just spent time and effort in vain, but his reaction took me by complete surprise. Jorge congratulated me on the house deal and without ANY pressure at all, he asked me what level of down payment and monthly payment would be comfortable for me considering the house expense. Jorge confirmed that while a brand new XTS might be somewhat out of reach, he had an idea....and left the office briefly to confirm he could make the offer. He returned to let me know there was a XTS program car in stock - with all the luxury options and white diamond tri-coat finish that I'd wanted (with only 4K miles) - that he could deliver at my price! What?! Well, you'd think that buying a house and getting a car within the same hour would have been a stressful experience, but not at Cadillac of Mahwah. Instead of the normal sales pressure I'd felt in the past at car dealerships (including the Cadillac dealer in South Jersey), Jorge made me feel like I had a partner working with me to make my dream a reality. And that's exactly what he did! :) When I came to pick up my gorgeous XTS (I can't say that enough! lol), I had the extreme pleasure of having Sean Crimmins walk me through the necessary paperwork in the most painless way possible! Warm, funny and personable, Sean made me feel like we were old friends. Finally, Joe Cleary did a great job of walking me through my new car's fabulous features! I simply cannot say enough positive things about my experience at Cadillac of Mahwah. This is the anti-dealership. LOL These guys not only make you feel like your business is valued, but they make you feel like YOU are valued. I highly recommend them to anyone shopping for a Cadillac. More

Jorge made it possible for me to drive the car of my dreams. He, along with the rest of the team at Cadillac of Mahwah, was always professional, friendly and courteous. It was the best experience I've e dreams. He, along with the rest of the team at Cadillac of Mahwah, was always professional, friendly and courteous. It was the best experience I've ever had at a car dealer. I would definitely recommend Cadillac of Mahwah to all of my friends and family. More

Every employee working at Cadillac of Mahwah is super friendly and extremely professional. My experience with this dealership was actually one of the best I've ever had with leasing a new vehicle. I woul friendly and extremely professional. My experience with this dealership was actually one of the best I've ever had with leasing a new vehicle. I would definitely recommend Cadillac of Mahwah to all my friends and family. More

Excellent customer service, Paul was great, very professional and easy to deal with. Thank you for the car and the great experience, we really appreciate your help. Thank you. professional and easy to deal with. Thank you for the car and the great experience, we really appreciate your help. Thank you. More

Tony Fernadez is the best! We are very happy to be your customers. The way you treat customers and take care of all the details is outstanding . I will recommend you to all my friends. customers. The way you treat customers and take care of all the details is outstanding . I will recommend you to all my friends. More