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Cadillac of Naperville
Naperville, IL
172 Reviews
WELCOME TO CADILLAC OF NAPERVILLE
Cadillac of Naperville believes in giving customers more choices, which is why we offer one of the largest Cadillac inventories in Naperville so that we can cater to each customer’s unique desires.
Cadillac of Naperville is proud to serve the greater Chicago, IL area, including Lombard and Aurora. We also serve our customers near Plainfield, Westmont, Oswego and Downers Grove. Batavia, Geneva, Winfield, Bartlett, and Saint Charles customers can come to our dealership. When you come to your Naperville Cadillac dealership, you will first notice our huge inventory of new and used cars and SUVs on hand. We are now offering the newest additions to the Cadillac family, the XTS, ATS and all new XT5 for Chicago customers, at your regional dealership, Cadillac of Naperville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
By Type
Showing 172 reviews
July 12, 2026
Cadillac of Naperville, was extremely helpful in finding what we wanted in our next car. We prearranged for a loan, and time was limited, as I would only have time for a quick test drive and paperwork withi what we wanted in our next car. We prearranged for a loan, and time was limited, as I would only have time for a quick test drive and paperwork within a couple of hours. I would like to thank Brad Tustin for taking my initial call find and locating the right car for our needs, then passing info to Bennett, since Brad was off the following day. Worked with Bennett the following morning, I was able to get everything I needed on my end. Arrived in Naperville, quick test drive, paperwork with Bennett, off to Sherri for financing (everything ready on her end). The car was detailed and ready to go, quick overview with Kai who was very knowledgeable in getting me setup. Total time at dealership 2.5hrs, and thankful everyone did their part in assisting us with our needs and timeline. Bennett did a follow-up call. I highly recommend this dealership for your next car. Know what your needs and wants are in your next car, get a pre-approved letter for financing and save an enormous time for all when getting to the dealership. More
by rudolphtardin
June 30, 2026
I had an outstanding experience at Cadillac of Naperville. From start to finish, the entire team made the process smooth, stress-free, and enjoyable. My sales advisor, Bennett, was knowledgeable, Naperville. From start to finish, the entire team made the process smooth, stress-free, and enjoyable. My sales advisor, Bennett, was knowledgeable, patient, and never made me feel pressured. Sales manager Bobby also went above and beyond to ensure everything was perfect. They took the time to answer every question and made sure I was completely comfortable with my purchase. I absolutely love my new 2026 Escalade IQL and couldn’t be happier. If you’re looking for exceptional customer service and a dealership that truly cares about its customers, I highly recommend Cadillac of Naperville! More
by Tee
April 30, 2026
This dealership was exactly what I had been looking for. I experienced prompt, efficient, knowledgable, accommodating expertise service meeting all my needs in a comfortable manner! I felt a difference up I experienced prompt, efficient, knowledgable, accommodating expertise service meeting all my needs in a comfortable manner! I felt a difference upon entering the facility I was welcomed with a friendly smile putting me at ease. Special shout out to sales associate Ray Gandurski, he is caring, friendly and knowledgeable. Ray had the perfect vehicle waiting for me to test drive and made me feel right at home. I purchased that vehicle within a timely manner and am extremely happy with my decision. I highly recommend Cadillac of Naperville and Ray for all your driving needs! More
by Dineen
Employees Worked With
April 18, 2026
We've purchased two Cadillacs from Mark Heffner. He is an outstanding professional who has gone above and beyond our expectations for customer support. Mark is the reason we will continue to be loya He is an outstanding professional who has gone above and beyond our expectations for customer support. Mark is the reason we will continue to be loyal Cadillac of Naperville customers, and highly recommend Mark Heffner as a top-notch professional. More
by DFro26
Employees Worked With
Mark Heffner
March 18, 2026
Mark Heffner, Sherri and Ki made our buying experience the most pleasant ever! Mark helped us find the right car, at the right price with excellent financing. Sherri made the paperwork process very smooth the most pleasant ever! Mark helped us find the right car, at the right price with excellent financing. Sherri made the paperwork process very smooth and efficient. We also appreciated the time that Ki spent with us explaining the many features. THANK YOU! More
by Bryans
Employees Worked With
Mark Heffner, Sherri Pacchiano, Ki (all get 5 stars from us!)
March 09, 2026
Max DeMare, Bob Boudreau, and Sheri have made doing business with Cadillac of Naperville pleasurable. They helped our family through a tough time when our car was totaled, offering all the assistance n business with Cadillac of Naperville pleasurable. They helped our family through a tough time when our car was totaled, offering all the assistance necessary as we navigated the process of dealing with insurance company and buying our second Cadillac XT6 from them. The service department is stellar as well. If you are looking for a Cadillac look no further as they treat you like family. Highly recommended! More
by Mike
January 05, 2026
My contact with the dealer began with an e-mail asking for information about one of their cars. Within minutes I received an e-mail and it was followed up by a phone call from Ray Gandurski. That phone c for information about one of their cars. Within minutes I received an e-mail and it was followed up by a phone call from Ray Gandurski. That phone call was had in the late afternoon on Monday December 30th. Due to the New Years holiday I could not get the dealer until Friday January 2d to inspect the car. Ray graciously advised that he would hold the car for me. It was a pleasure to meet and work with Ray. He had the car washed and ready for inspection. He answered all of my questions about the car and his estimate for the purchase was spot-on. We struck a deal within 30 minutes. Ray then followed me to the local Enterprise office where I dropped off my rental vehicle. For the first time in my life buying a car was not an adversarial tug-of-war. Ray's good humor and professionalism were both refreshing and appreciated. I take pleasure in highly recommending Cadillac of Naperville and, especially, Ray Gandurski. More
by greenmg1950
Employees Worked With
December 10, 2025
Bennett is so knowledgeable and patient. He did a great job understanding what am I looking for and what it’s important to me for my new car. Base of my needs, he did the best recommendation He did a great job understanding what am I looking for and what it’s important to me for my new car. Base of my needs, he did the best recommendation on my budget. He recognize me by name every time I walk in and that feels like family. More
by fojan
November 11, 2025
I traded in my 2011 Escalade premium edition for a 2021 RAM 1500. My Escalade had a error message for the suspension which I fully disclosed to the salesman. They used that against me to offer me a low b RAM 1500. My Escalade had a error message for the suspension which I fully disclosed to the salesman. They used that against me to offer me a low ball price on my trade-in. I had to work the salesman repeatedly to get a fair price with no avail. I paid the sticker price for the 2021 RAM. I specifically asked the salesman about the 136 pt. inspection that was done on the truck and he assured me that everything was fine and in working order. After signing all the paperwork and taking delivery of the vehicle I was handed a single key. He said that's the only key they had. The next morning I went to get in my truck only to fine the passive entry was not working on the drivers side. That was never disclosed to me! This dealership operates as ALL car companies operate, their only objective is to make as much money as possible from every customer. I guess honesty and integrity don't matter to them. Needless to say, I will never visit that dealership again and intend to share my negative experience all over social media. More
by podrobin
Employees Worked With
Steven
