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Cadillac of Naperville
Naperville, IL
167 Reviews
WELCOME TO CADILLAC OF NAPERVILLE
Cadillac of Naperville believes in giving customers more choices, which is why we offer one of the largest Cadillac inventories in Naperville so that we can cater to each customer’s unique desires.
Cadillac of Naperville is proud to serve the greater Chicago, IL area, including Lombard and Aurora. We also serve our customers near Plainfield, Westmont, Oswego and Downers Grove. Batavia, Geneva, Winfield, Bartlett, and Saint Charles customers can come to our dealership. When you come to your Naperville Cadillac dealership, you will first notice our huge inventory of new and used cars and SUVs on hand. We are now offering the newest additions to the Cadillac family, the XTS, ATS and all new XT5 for Chicago customers, at your regional dealership, Cadillac of Naperville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
By Type
Showing 167 reviews
March 18, 2026
Mark Heffner, Sherri and Ki made our buying experience the most pleasant ever! Mark helped us find the right car, at the right price with excellent financing. Sherri made the paperwork process very smooth the most pleasant ever! Mark helped us find the right car, at the right price with excellent financing. Sherri made the paperwork process very smooth and efficient. We also appreciated the time that Ki spent with us explaining the many features. THANK YOU! More
by Bryans
Employees Worked With
Mark Heffner, Sherri Pacchiano, Ki (all get 5 stars from us!)
March 09, 2026
Max DeMare, Bob Boudreau, and Sheri have made doing business with Cadillac of Naperville pleasurable. They helped our family through a tough time when our car was totaled, offering all the assistance n business with Cadillac of Naperville pleasurable. They helped our family through a tough time when our car was totaled, offering all the assistance necessary as we navigated the process of dealing with insurance company and buying our second Cadillac XT6 from them. The service department is stellar as well. If you are looking for a Cadillac look no further as they treat you like family. Highly recommended! More
by Mike
January 05, 2026
My contact with the dealer began with an e-mail asking for information about one of their cars. Within minutes I received an e-mail and it was followed up by a phone call from Ray Gandurski. That phone c for information about one of their cars. Within minutes I received an e-mail and it was followed up by a phone call from Ray Gandurski. That phone call was had in the late afternoon on Monday December 30th. Due to the New Years holiday I could not get the dealer until Friday January 2d to inspect the car. Ray graciously advised that he would hold the car for me. It was a pleasure to meet and work with Ray. He had the car washed and ready for inspection. He answered all of my questions about the car and his estimate for the purchase was spot-on. We struck a deal within 30 minutes. Ray then followed me to the local Enterprise office where I dropped off my rental vehicle. For the first time in my life buying a car was not an adversarial tug-of-war. Ray's good humor and professionalism were both refreshing and appreciated. I take pleasure in highly recommending Cadillac of Naperville and, especially, Ray Gandurski. More
by greenmg1950
Employees Worked With
December 10, 2025
Bennett is so knowledgeable and patient. He did a great job understanding what am I looking for and what it’s important to me for my new car. Base of my needs, he did the best recommendation He did a great job understanding what am I looking for and what it’s important to me for my new car. Base of my needs, he did the best recommendation on my budget. He recognize me by name every time I walk in and that feels like family. More
by fojan
November 11, 2025
I traded in my 2011 Escalade premium edition for a 2021 RAM 1500. My Escalade had a error message for the suspension which I fully disclosed to the salesman. They used that against me to offer me a low b RAM 1500. My Escalade had a error message for the suspension which I fully disclosed to the salesman. They used that against me to offer me a low ball price on my trade-in. I had to work the salesman repeatedly to get a fair price with no avail. I paid the sticker price for the 2021 RAM. I specifically asked the salesman about the 136 pt. inspection that was done on the truck and he assured me that everything was fine and in working order. After signing all the paperwork and taking delivery of the vehicle I was handed a single key. He said that's the only key they had. The next morning I went to get in my truck only to fine the passive entry was not working on the drivers side. That was never disclosed to me! This dealership operates as ALL car companies operate, their only objective is to make as much money as possible from every customer. I guess honesty and integrity don't matter to them. Needless to say, I will never visit that dealership again and intend to share my negative experience all over social media. More
by podrobin
Employees Worked With
Steven
October 31, 2025
Had a good experience with Aaron Thomas. He has been very helpful throughout out, very gentle and caring. I would say he is a great asset for the Cadillac He has been very helpful throughout out, very gentle and caring. I would say he is a great asset for the Cadillac More
by Kunal.dhingra
Employees Worked With
Aaron Thomas
October 17, 2025
Came to this dealership with our XT4, for various service needs, the past four years, after disappointing episodes at our local Cadillac dealership. We found this place to be far better, than other dealers. needs, the past four years, after disappointing episodes at our local Cadillac dealership. We found this place to be far better, than other dealers. Yesterday, we traded in our XT4, for a new XT5. Bennett and Brad Tustin, along with other staff, worked the deal to our satisfaction. Everyone that we have dealt with, from service writers, sales and closing staff, are professional, and pleasant. The facilities are well laid out, clean, well organized, and appealing. A truly TOP NOTCH organization. It is refreshing to do business with a company who employ people that go above and beyond to take good care of their customers. WELL DONE to all the individuals who assisted in the yesterday's sales and delivery! More
by LynnMinarich
September 18, 2025
Great dealer to work with, Bennett is awesome to work with! Transaction was as smooth as butter and was truly an enjoyable experience. Couldn't have asked for a better salesman, truly down to earth and u with! Transaction was as smooth as butter and was truly an enjoyable experience. Couldn't have asked for a better salesman, truly down to earth and understanding. Thanks again Bennett! More
by jbeavers2012
Employees Worked With
Bennett
September 18, 2025
Sherri Sherri Sherri is all I can say! Fantastic spirit,impeccable timing with her jokes and very professional. Her and Marc couldn’t have done a better job. Not to mention the free snacks Fantastic spirit,impeccable timing with her jokes and very professional. Her and Marc couldn’t have done a better job. Not to mention the free snacks and clean quiet environment. 10/10 experience. More
by Kristenf1993
Employees Worked With
Sherri Pacchiano
