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Cadillac of Naperville
Naperville, IL
169 Reviews
WELCOME TO CADILLAC OF NAPERVILLE
Cadillac of Naperville believes in giving customers more choices, which is why we offer one of the largest Cadillac inventories in Naperville so that we can cater to each customer’s unique desires.
Cadillac of Naperville is proud to serve the greater Chicago, IL area, including Lombard and Aurora. We also serve our customers near Plainfield, Westmont, Oswego and Downers Grove. Batavia, Geneva, Winfield, Bartlett, and Saint Charles customers can come to our dealership. When you come to your Naperville Cadillac dealership, you will first notice our huge inventory of new and used cars and SUVs on hand. We are now offering the newest additions to the Cadillac family, the XTS, ATS and all new XT5 for Chicago customers, at your regional dealership, Cadillac of Naperville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
By Type
Showing 169 reviews
May 02, 2020
I had a wonderful experience at Cadillac Of Naperville. The staff was very friendly and extremely helpful. Although, my vehicle needed service during the crisis of this Pandemic COVID-19 and they didn’t h The staff was very friendly and extremely helpful. Although, my vehicle needed service during the crisis of this Pandemic COVID-19 and they didn’t have a lot of staff working, they made me a Priority. Thomas Mack from the Service Department is AMAZING. He’s very professional and his customer service skills are exceptional. He’s very efficient and knowledgeable when it comes to helping customers. I highly recommend Cadillac of Naperville to anyone who already owns a Cadillac and their vehicle might need service or to anyone who may be looking to purchase a vehicle. They are amazing! Thanks Cadillac of Naperville!!!! More
by Sakeetha
Employees Worked With
March 01, 2020
Best car buying experience I ever had. Knowledgeable salesman quick service and I felt like Bobby was family. I’ll recommend anyone I know who wants to buy a car. Thank everyone involved. salesman quick service and I felt like Bobby was family. I’ll recommend anyone I know who wants to buy a car. Thank everyone involved. More
by Pete
Employees Worked With
Other Employees :
Paul Stonehouse, Paul "Coach" Litwicki, Steve Sledz, Nino Siciliano
February 26, 2020
I took my car in for work done on my transmission. The staff was extremely Friendly and service was good and fast. Price was reasonable. staff was extremely Friendly and service was good and fast. Price was reasonable. More
by rjv70_2000
Employees Worked With
February 09, 2020
Excellent customer service, hassle free, smiles, patient, caring, a over all good service. Fast completion and I didn’t know I would have my license plate so soon. Thanks.... caring, a over all good service. Fast completion and I didn’t know I would have my license plate so soon. Thanks.... More
by Hm1usn
Employees Worked With
Mark Heffner
February 01, 2020
Service experience at Cadillac of Naperville has always been positive and courteous. Dealership personnel are friendly and communicative. Service needs have been resolved to my satisfaction. been positive and courteous. Dealership personnel are friendly and communicative. Service needs have been resolved to my satisfaction. More
by Mike Mayr
Employees Worked With
December 20, 2019
Service was quick & easy. They always do a good job explaining things. You get a good sense that they really care. Ask for Thomas in Service. explaining things. You get a good sense that they really care. Ask for Thomas in Service. More
by Tommy Z
December 20, 2019
I always get great service at Cadillac of Naperville. I just needed a oil change but I was treat as if I was buying a new car. just needed a oil change but I was treat as if I was buying a new car. More
by emhernandez2
Employees Worked With
December 12, 2019
Great and friendly people to work with. Our salesman JT was very good. Will definitely go back to do business with. The whole staff we dealt with was a pleasure was very good. Will definitely go back to do business with. The whole staff we dealt with was a pleasure More
by Bypass_5
Employees Worked With
Other Employees :
Paul Stonehouse, Paul "Coach" Litwicki, Steve Sledz, Steve Foresta, Nino Siciliano
November 25, 2019
Proffesional prompt service. Car repaired as needed. Service advisor Chris...met me upon arrival and provided great service as well as a loaner vehicle to minimize my wait time Service advisor Chris...met me upon arrival and provided great service as well as a loaner vehicle to minimize my wait time More
by REH
Employees Worked With
Chris
November 21, 2019
Unfortunately for me I purchased a car that has a lot of glitches. This is the 6th or 7th trip to the dealers. March 2019 car was in for problems and dealt with George L the dealer would have gotten a 5 sta glitches. This is the 6th or 7th trip to the dealers. March 2019 car was in for problems and dealt with George L the dealer would have gotten a 5 star based on him and the service he provided. Car in service again- service not able to duplicate problem so could not repair. I can accept that- When I show up to get my car, I pulled in, 4 guys at desk, not one even acknowledged us through the glass 10 feet away. I proceed to get my mothers wheelchair/walker and my mother out of the car. A 5th gentleman- possible porter?? sees us and asked if we need help. Very thoughtful but I was already unloaded I said no just need to return this car, he walks inside and comes out to tell me I need to walk inside, again with my mom, wheelchair, walker and miscellaneous. 4 guys at desk have continued talking to one another, a 6th gentleman sees us and holds the door open. Very thoughtful. We proceed in- no hello, guy behind desk asks my name, pulls my paperwork, says sign here, asked if keys were in loaner, says I’m all set. And if I can get the car to recreate the problem bring it back. Walked out to my car, it had not been washed, vacuumed or even plastic on the floor or seat. Time to go back to Infinity. More
by reginawright3
Employees Worked With
