Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cadillac of Naperville
Naperville, IL
127 Reviews
WELCOME TO CADILLAC OF NAPERVILLE
Cadillac of Naperville believes in giving customers more choices, which is why we offer one of the largest Cadillac inventories in Naperville so that we can cater to each customer’s unique desires.
Cadillac of Naperville is proud to serve the greater Chicago, IL area, including Lombard and Aurora. We also serve our customers near Plainfield, Westmont, Oswego and Downers Grove. Batavia, Geneva, Winfield, Bartlett, and Saint Charles customers can come to our dealership. When you come to your Naperville Cadillac dealership, you will first notice our huge inventory of new and used cars and SUVs on hand. We are now offering the newest additions to the Cadillac family, the XTS, ATS and all new XT5 for Chicago customers, at your regional dealership, Cadillac of Naperville.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
By Type
Showing 127 reviews
July 13, 2021
Service was great and timely. Jose did what he said he would do and my vehicle was serviced and ready when promised. Everyone I came into contact with was professional and responsive. would do and my vehicle was serviced and ready when promised. Everyone I came into contact with was professional and responsive. More
by john.elliott
Employees Worked With
Jose
Helpful July 06, 2021
Everyone is so helpful and professional. I trust their evaluation and recommendations for maintenance. The waiting room is very comfortable and refreshments are plentiful. I have confidence in this dealer evaluation and recommendations for maintenance. The waiting room is very comfortable and refreshments are plentiful. I have confidence in this dealership. More
by louishalkias
July 05, 2021
Chris and Jose we’re very helpful in the service department. Jose was able to get me a tow truck and Chris was able to get me a courtesy car for the weekend. And obviously mechanics were able to put department. Jose was able to get me a tow truck and Chris was able to get me a courtesy car for the weekend. And obviously mechanics were able to put in a new alternator and battery The service and work were outstanding. More
by Robertdwright
Employees Worked With
Chris and Jose
June 22, 2021
Top notch people. Friendly, knowledgeable and willing to go the extra mile to make sure you're happy. Of course dealerships are more expensive, but you're paying extra to get top service and with these peop go the extra mile to make sure you're happy. Of course dealerships are more expensive, but you're paying extra to get top service and with these people you feel like you're getting what you paid for. Take your car to them in confidence. More
by dgrunder
Employees Worked With
Other Employees :
Chris, in service, and my service tech who found my problem, and fixed it,
June 20, 2021
The most friendly visit I ever had here. Chris was Attar rice and informed me all day for my check engine light. First time offered me a loaner. I use to hate coming here but this was the best experience ev rice and informed me all day for my check engine light. First time offered me a loaner. I use to hate coming here but this was the best experience ever More
by Randi
Employees Worked With
Christopher
May 28, 2021
Appreciate the canned response, however there is absolutely no room for miscommunication in this case. I have a picture of online vehicle with the same stock number for ~110MSRP and then I have a p absolutely no room for miscommunication in this case. I have a picture of online vehicle with the same stock number for ~110MSRP and then I have a picture of your PO asking for a Misc extra 20k, so over 130k. It's taken me a lifetime to be able to buy a car like this, but I'm the little guy here and I don't have 20k extra so you can make a near-sited profit. No thanks on your offer to use Cadillac of Naperville to order another one? Integrity, Loyalty, and Customer service certainly aren't aligned with bait and switch or price gouging sales strategies. And to be clear, if GM allows to happen, well judge for yourself -( More
by b a y
Employees Worked With
J P
May 21, 2021
Great professional service including their valet program or loaner - they always have the customer in mind first. Total satisfaction is the key with Cadillac of Naperville or loaner - they always have the customer in mind first. Total satisfaction is the key with Cadillac of Naperville More
by Joe.wysocki
May 08, 2021
They took the time to check out everything that I asked them to check out, like always they went above and beyond to fixed everything that was wrong with my 2012 Cadillac them to check out, like always they went above and beyond to fixed everything that was wrong with my 2012 Cadillac More
by cha1047002
February 19, 2021
BEWARE my daughter's car was brought into the dealership after being towed and was pulling to the left. After inspecting the vehicle the service manager Vic contacted me to tell me there was almost $4,000 w after being towed and was pulling to the left. After inspecting the vehicle the service manager Vic contacted me to tell me there was almost $4,000 worth of damage underneath the vehicle including rack and pinion both upper outer tie rods that needed to be replaced. Brought it back to the towing company that towed me which is local in the neighborhood I live in and he was a man of his words and replaced the left upper outer tie rod. Nothing else was needed again Beware of the service department. More
by mapman236
Employees Worked With
Vic service dept
February 01, 2021
What a nightmare! not what you expect when buying a Cadillac. This was my second vehicle from this dealership. There will not be another one. The paperwork was completely wrong. Total lack of caring. I Cadillac. This was my second vehicle from this dealership. There will not be another one. The paperwork was completely wrong. Total lack of caring. I noticed so discrepancies when finalizing the payment. They had me trading in a car that was not mine. The finance blamed the salesman. When I got home I noticed the registration was not in my name or for the car I bought. Then I checked over half the paperwork was wrong. The salesman came out to my house with new paperwork only to find some of the paper work was still wrong. This was after management and the salesman assured me it had been verified and they were great with details. The second time the salesman came out my name was not right. I told him just mail me the paperwork since it was 2 days before Christmas at this point. 8 days later I still had not received the paperwork. So I called the General Manager who again assured me everything would be fixed. Well mind you I am still getting emails for service for other peoples Cadillac. If you want to feel like you bought a used Yugo on Western Avenue from a shady used car lot, this is the place. Jan R More
by jru
Employees Worked With
John Phalen
