Cadillac of Norwood

This is my 5th cadillac I've owned and the first time dealing with Doug Ostroff. He is without question the most informed, upfront and meticulous sales person I have ever dealt with. He very quickly turn dealing with Doug Ostroff. He is without question the most informed, upfront and meticulous sales person I have ever dealt with. He very quickly turned the nightmare of a car accident into my best overall buying experience. Thanks Doug!    More

Doug is an outstanding salesman, knows the cars inside and out. His knowledge is impressive and reassuring. The car buying experience with Doug and Cadillac Village of Norwood was professional, friendly and out. His knowledge is impressive and reassuring. The car buying experience with Doug and Cadillac Village of Norwood was professional, friendly, dependable and trustworthy. I would absolutely recommend Doug and the dealership to friends, family and colleagues. More

Doug Ostroff was very patient while I decided which model I was interested in. I was looking at other GM cars as well, although I have owned Cadillacs previously. After weeks of shopping at various dealershi I was interested in. I was looking at other GM cars as well, although I have owned Cadillacs previously. After weeks of shopping at various dealerships, I returned to Cadillac Village of Norwood because there was a good selection of cars on the lot to choose from, and I felt comfortable doing business with Doug Ostroff because he was able to answer all questions about the vehicles, warranties and service, and he listened to and remembered what my needs were. After narrowing my choice to a 2011 CTS, I enjoyed test-driving the car, while Doug explained the features. The financing and registration process went smoothly, and I am very pleased with my decision. I received a fair price for the vehicle including end of year manufacturer's rebates, and a GM credit card discount. Doug returned all phone calls and emails promptly. He also will ensure that I receive service and maintenance as needed. He spent alot of time explaining buttons and features, and arranged for On-Star service on the day that I picked up the car. More

The absolute best sales experience I've ever had when purchasing a car in over thirty years of car-buying. I met with Doug Ostroff and he was polite, cordial, pleasant and enthusiastic about selling me purchasing a car in over thirty years of car-buying. I met with Doug Ostroff and he was polite, cordial, pleasant and enthusiastic about selling me car. A genuine professional in EVERY sense. I was pretty sure that I would buy this car but he never assumed the sale was done until we agreed on terms - openly and directly. Doug was able to answer my questions about the vehicle without having to look them up online or in books. Doug is that rare gem: a car saleman who actually is fully versed in his cars! This was further displayed in going through the vehicle features when I picked up my car. Doug sat with me in the car for over an hour to go through all the instrumentation features. I've purchased BMWs, Saabs, and Nissans and this has NEVER happened. Above all, since questions or concerns are bound to arise, Doug insisted I call him directly: not service or 800 numbers - only him. BEYOND EXCEPTIONAL! There was no hard pressure applied to purchase any additional programs although I did. These programs where mentioned casually with regard to their benefits and I was given time to think about what, if any, I wanted. This transactional ease continued into the finance department which was clear and simple. If you're looking to purchase a car, you'll not do better than Doug Ostroff at Cadillac Village of Norwood. More

Al was professional in every sense of the word. he was Al was professional in every sense of the word. he was very patient and explained everything in easy to understand terms. Most importantly- NO HIGH P Al was professional in every sense of the word. he was very patient and explained everything in easy to understand terms. Most importantly- NO HIGH PRESSURE! A pleasure to do business here and a most enjoyable experience. More

Purchased a new car and the salesman didn’t seem too interested in showing us all the features as we had to come back because the dealership was closing. I also caught the salesman in a lie and confro interested in showing us all the features as we had to come back because the dealership was closing. I also caught the salesman in a lie and confronted him. Once confronted, he became belligerent towards me and swore at me, basically telling me off because I caught him in a lie. Buy at your own risk.. make sure all that you are promised is in writing, even something foolish or simple. My update: I would like to thank Cadillac for addressing my issue and dealing with the salesman (at least that is what they told me). It’s unfortunate it had to reach the point it did and we had to resort to these types of postings and write letters and emails to GM to resolve the matter. The long and short of it was that we were assigned a new salesman and he was wonderful. He came out to our home and went over all the features of our new car and answered all of our questions. For that I am grateful and would now not automatically dismiss this dealership from future purchases; however i don’t want to change what I originally said in my previous review as it was my experience and anyone doing their research needs to know that problems can arise and not everything is perfect as many other reviews would have you believing. More