I have had the MA Inspection performed on my auto several times in the past 10 yrs at this dealership. I am very familiar with the mechanics of autos in and out. Most recently, I spoke to Paul Treseler (Service Consultant) about service to my auto that wasn't needed and the cost. I was told that the tech said so, and there was no record of previous service(s) in the system.
When I returned days later after getting repairs done elsewhere, I was greeted with attitude and told another service station did not properly service my auto. The last repair needed to be done, was assigned to this dealership. Prior to it being done, I was told it would take a minimum of 2 hrs @ $150.00 an hr to diagnose the issue(s).
My auto sat in my view for 40 mins at the end of it being diagnosed, before I was spoken with. I was then told that a part (no-refundable) part needed to be ordered that day and a suggestion was made that the auto stay at the dealership until part was received. I declined leaving the auto, due to it was the weekend and it was going to cost yet another $150.00, just to put the part in and I had several days before re-inspection expired.
When asked about the part, then came a lot of mumble fast talk, but the price of the part was clear. I felt compelled to order part and see repair to the end seeing as it was costing me $300.00, taking or leaving auto. An appointment was made next business day (service dept.). When I returned for the part to be installed, I arrived 10 mins early, auto was not moved from time of appointment for 15 mins.
So many cars in service intake area, they couldn't be moved. I walked in the customer waiting area and found it full of mature/elderly adults asking/complaining about the cost of service. And feeling compelled to pay such as I. I waited the release of my auto for an 1 1/2, 10 mins, I saw it unattended. When I questioned why it still had a rejection sticker,
I was told, I had to take it back to where I got it inspected. I had to remind Paul Treseler (Service Consultant) I remined him of the service(s) being performed today and the paperwork he insisted I sign before service was performed sitting in front of him stated such.
Another 30 mins for re-inspection to be done, that had already been done that prior Friday. Little over 2 hrs to install a part that I now know it should have taken 15-20, scrap off old sticker, replace with valid sticker, done. If you have an mature/elderly loved one, or know someone that you can offer assistance to, that is seeking service from this dealership, accompany them so they have a full understanding of what they are paying for and why.
THIS COULD BE YOUR PARENTS, GRAND PARENTS, IN-LAWS, OTHER RELATIVE...FRIEND