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Cadillac of Norwood - Service Center

Norwood, MA

4.6
98 Reviews

98 Reviews of Cadillac of Norwood - Service Center

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August 04, 2025

Car totally shut off Friday evening and was towed in. Compressor, maga fuse and drive belt were replaced. We drove the car home Saturday evening. More

by pebisemiju
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Touma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Cadillac of Norwood responded

Thank you for sharing your experience. We’re glad we could get your car back on the road quickly after the replacements. If you need any further assistance, please don’t hesitate to reach out!

August 04, 2025

Excellent service, pleasant atmosphere. Knowledgeable staff. A pleasure to go there! Quick and efficient. Thanks More

by HURLEY.ALLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Cadillac of Norwood responded

Thank you for the great review! We're so glad you enjoyed the excellent service, pleasant atmosphere, and knowledgeable staff. It's always our goal to make every visit quick, efficient, and enjoyable. We truly appreciate your support and look forward to seeing you again!

August 02, 2025

Al P is a phenomenal sales guy who is a go through , old school , trustworthy individual . More

by TFISH0
Recommend Dealer
Yes
Employees Worked With
Al P
Aug 13, 2025 -

Cadillac of Norwood responded

Thank you for the wonderful compliment! Al P truly embodies the old-school, trustworthy approach, and we're so glad it shows in his work. We appreciate your kind words and your trust in him!

August 02, 2025

Clean and professional! Very nice waiting room. Nice showroom. Knowledgeable sales people. Good display of new vehicles. More

by DONDUCK56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Bertoni
Aug 13, 2025 -

Cadillac of Norwood responded

Thank you for your kind words! We’re glad you enjoyed our clean, professional environment, comfortable waiting room, and showroom. Our team takes pride in being knowledgeable and providing a great selection of new vehicles. We appreciate your feedback and hope to see you again soon!

July 31, 2025

Paul as usual was outstanding. Accommodating, polite and courteous. Keeps you informed of that status of your vehicle More

by EGERVINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Touma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Cadillac of Norwood responded

Thank you for your continued trust in Paul! We’re happy to hear he was accommodating, polite, and kept you well-informed throughout the process. Your feedback means a lot to us, and we look forward to assisting you again!

July 30, 2025

A recall notice was issued and it was taken care of within 1 hour . I have found the dealer is very knowledgeable and efficient More

by JEGAN1250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Cadillac of Norwood responded

Thank you for sharing your experience! We’re glad the recall was handled quickly and efficiently. Our team takes pride in being knowledgeable and providing prompt service. We appreciate your trust and look forward to assisting you again!

July 29, 2025

Jeff in service was very helpful. My scheduled oil change was punctual and timely. Thank you! More

by laurenaparker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor: Jeffrey D.
Aug 13, 2025 -

Cadillac of Norwood responded

Thank you for your feedback! We’re glad Jeff was helpful and that your oil change was completed promptly. We appreciate your business and look forward to serving you again!

July 29, 2025

I was impressed by the way that my issue was handled and the professional manner in which I was treated. More

by KENTENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Cadillac of Norwood responded

Thank you for your kind words! We're glad to hear that your issue was handled promptly and that you felt treated with professionalism throughout. Your satisfaction is very important to us, and we appreciate your trust.

July 29, 2025

Paul Treseler's service to me is excellent. He makes an appointment for me as promptly as possible. I am taken care of as scheduled each time. No delay ! He is very professional in his More

by jimpatneagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Cadillac of Norwood responded

Thank you so much for your kind words about Paul Treseler! We're delighted to hear that he provides prompt, professional service and makes your experience a pleasure every time. Paul is truly an asset to Cadillac of Norwood, and we’re grateful for your trust. We look forward to continuing to take care of you and your car!

July 28, 2025

Got an appointment within two days of calling. They were ready for me when I arrived, and the wait time was exceptional. More

by DKW25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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