George Touma

Cadillac of Norwood responded

Thank you for the great feedback! We’re so glad to hear George provided such a helpful and honest service experience for your Blackwing. Taking the time to explain everything clearly and making sure our customers feel informed and supported is exactly the level of care our guests deserve. We truly appreciate your kind words and look forward to assisting you again in the future!

Cadillac of Norwood responded

Thank you for taking the time to share your experience with our service team! We’re glad to hear you appreciated the clear communication and honest approach from our staff. Providing transparent recommendations without unnecessary upselling is very important to us. We’re also happy you enjoyed our clean and comfortable environment. Thank you for choosing us for your Cadillac service needs, and we look forward to seeing you again in the future!

Cadillac of Norwood responded

Thank you for the wonderful feedback! We’re really happy to hear that George provided such an outstanding service experience. His knowledge, attention to detail, and strong communication skills are a huge asset to our team, and we’ll be sure to share your kind words with him. We truly appreciate your business and look forward to assisting you again in the future!

Cadillac of Norwood responded

Thank you for being a long-time customer and for your continued trust in us! We’re delighted to hear that Mike, Al, Paul, and George have all made such a positive impression. Providing first-class service in both sales and maintenance is what we strive for every day, and your feedback means a great deal to our entire team. We’ll be sure to share your kind words with them. Thanks again for your support!

Cadillac of Norwood responded

Thank you for your incredible loyalty over the past 12 years! It truly means a lot to us that you’ve trusted us with multiple vehicle purchases and service visits over the years. We’re so glad to hear that Al, Paul, and George have all contributed to making your experience a great one. We especially appreciate your recognition of our team’s consistency because that sense of familiarity and trust is something we work hard to maintain, both for our customers and our employees. Your kind words and continued support mean everything to us. Kudos right back to you, and we look forward to serving you for many more years to come!

Cadillac of Norwood responded

Thank you so much for your continued trust and loyalty! We truly appreciate you choosing Cadillac of Norwood time and time again. It means a lot to hear that our team consistently goes above and beyond to provide you with a great experience. We look forward to helping you with your future vehicle needs!

Cadillac of Norwood responded

Thank you for sharing your experience! We understand how frustrating a unique issue like that can be, and we're so glad George and the team took the time to track it down and make it right. Your trust means everything to us, and it’s great to hear that their dedication and care gave you confidence in our work. We truly appreciate your feedback and look forward to assisting you again whenever you need us!

Cadillac of Norwood responded

Thank you for sharing your experience with us! We know how frustrating electronic issues can be, so we’re glad our service team was able to keep you informed throughout the process and make things a bit easier with a rental vehicle. We truly appreciate your patience while we completed the work, and we’re happy to hear it was as positive an experience as possible. If you ever need anything in the future, we’re here to help! Thanks again for your trust in us!

Cadillac of Norwood responded

Thank you for sharing your experience! We’re glad we could get you in quickly before your trip and take care of the issue. George will appreciate the shoutout - he works hard to keep things running smoothly and get our customers back on the road as soon as possible. Safe travels, and we’re here whenever you need us!

Cadillac of Norwood responded

Thank you for your feedback - we understand that a 3-hour wait can feel long, and we appreciate you sharing your experience. We’re glad you were able to enjoy coffee and water, and we hear you on the snacks. Snacks will be available for your next visit to make your time with us more comfortable. Thank you again, and we look forward to seeing you next time!