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34 Reviews of Cadillac of Norwood - Service Center
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November 13, 2013
Please use this message as a warning to make sure you check your service paperwork prior to leaving dealership! I had brought my 2011 Escalade for service to have things looked at under warranty, i.e., check your service paperwork prior to leaving dealership! I had brought my 2011 Escalade for service to have things looked at under warranty, i.e., leaky tire, clicking in my side mirror, tailgate shocks leaking and misalignment caused damage, etc… The long and short of it was that somehow the leaky tire and the clicking of the side mirrors never made it onto the slip. Now fast forward less than two months… the car is out of warranty and the power mirror no longer works and the tire still leaks air. Called them about the matter… they state there is nothing that they can do as the car is out of warranty and the issues mentioned above are not in the computer. I was shocked especially where I had a long protracted conversation with my rep (Steve) about the issues with the 22 inch Escalade rims rotting from inside and GM has implemented a fix and would only replace if the rot was past a certain level! When I mentioned if he recalled this conversation with me, he did not deny it… he just kept telling me to bring in my slip to prove it! Also, note that I had already told him that I no longer had my slip. I would have to say he said to bring in my slip like 10 times all while knowing I did not have it and had retold him that. So needless to say, I will probably never purchase another car from this dealership (and I had brought my father there and he purchased a car from them too). I can guarantee you that he will not purchase from there again. With level of service I can see why Cadillac has been falling behind its competitors, even that “car of the year” win has not helped them. I don’t know that I will ever buy another Cadillac, but I have never been treated or had this happen at any other dealership and I purchase new high-end cars every couple of years. More
by Sam469
Employees Worked With
Steve
April 30, 2013
They only help if you are under their warranty or just purchased a vehicle. The parts manager is extremely rude and disrespectful. They are nice until they've charged your credit card. Going there for se purchased a vehicle. The parts manager is extremely rude and disrespectful. They are nice until they've charged your credit card. Going there for service is a waste of time and money. I would never recommend this place. Their services are not good! More
by Blieveme
Employees Worked With
Gary
January 14, 2011
I have to say that I am very happy with the service at Cadillac village of Norwood. They will do anything possible to help you with what you need. They delivered my vehicle to my house this morning an Cadillac village of Norwood. They will do anything possible to help you with what you need. They delivered my vehicle to my house this morning and picked up their rental car in the same time. They went out of their way to help me and I really appreciate it. I was unable to drive the rental to them due to a snow storm that left me stranded. The vehicle would not move and I was having a hard time juggling work and kids without a vehicle that worked under the circumstances. I wrote a review at the time, out of anger and miss communication between me and David, about my experience with this rental. I am very sorry about it because if I had called him, he would have brought me my car earlier even in the storm and I would not have been stranded. Davis is excellent at what he does and he cares a lot about his customers. It's has always been a great experience dealing with David and I truly regret writing this review about him, he deserves better. More
by MAryse
Employees Worked With
David Poitras
February 26, 2009
Many take the time to complain, may I take this time to Many take the time to complain, may I take this time to praise. On Saturday of president’s weekend my wife and I embarked on an adventure to Many take the time to complain, may I take this time to praise. On Saturday of president’s weekend my wife and I embarked on an adventure to purchase a vehicle. Living close to the auto mile we had the opportunity to visit many dealerships. One was Cadillac Village of Norwood, upon entering your showroom we were greeted by Doug Ostroff. Having dealt with many car salespersons we found Doug to be extraordinary. His knowledge of the product, his ability to connect with people was superior. Doug was a major reason we purchased the SRX he showed us. He answered all our concerns and made us feel as we were the only customers that mattered. He is a credit to your organization and I have recommended him to friends that may be interested in purchasing a vehicle. More
by steve358
Employees Worked With
doug ostroff
