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Camelback Subaru
Phoenix, AZ
855 Reviews
Camelback Subaru is proud to offer one of the world's hottest brands. The professional sales and service staff, at both auto stores, treat the needs of each individual customer with the utmost concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence and welcome you to the Camelback Family!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 855 reviews
September 26, 2021
Poor customer experience! Emailed, texted and called upfront and made an appointment for test drive. When we arrived they were ill prepared for our appointment. Took over 30 minutes before test drive a upfront and made an appointment for test drive. When we arrived they were ill prepared for our appointment. Took over 30 minutes before test drive and the 1st car looked like it had just come off a junk yard lot! Clearly had been in an accident. When we did find an acceptable car, they tried to justify charging 3k over fair market price. When we explained we would not pay the exorbitant price, the sales Manager Kory outright lied stating it wouldn't meet a bank loan minimum (we had trade in that offset cost of car)... not first time caught him in a lie. Additionally, the "optional" charges of almost $3k that were not optional at all as they had already been added to the car. Shameful practices. We were ready to buy but due to the sales mgrs arrogance and overpricing we went across the road to another dealership and ended up buying a brand new car. More
by Smorrissette
September 20, 2021
Very nice and friendly staff. Worked with me to get the best deal for the car I wanted. Overall a great experience. best deal for the car I wanted. Overall a great experience. More
by armand.s.martinez
September 14, 2021
This was a very professional sales team and Kaden was very professional and not pushy and one of the most knowledgeable salesman I’ve ever worked with before thank you for helping us I will send anybody very professional and not pushy and one of the most knowledgeable salesman I’ve ever worked with before thank you for helping us I will send anybody I know is looking for a new vehicle to Kaden as a salesman not anybody else thank you thank you Kaden plus he gave me some really good hints and now More
by flip3182001
Employees Worked With
September 12, 2021
Anthony was amazing! He provided extraordinary service!! He was extremely helpful and knowledgeable in every way. It was the most pleasant experience I’ve ever had at a dealership. He was extremely helpful and knowledgeable in every way. It was the most pleasant experience I’ve ever had at a dealership. More
by Jlgorges
Employees Worked With
September 12, 2021
Truly shocking experience… not in a good way. We were enticed to visit from a deal posted on their website. After we got to taking price about a car that “qualified” the the posted deal, they gave us a p enticed to visit from a deal posted on their website. After we got to taking price about a car that “qualified” the the posted deal, they gave us a price that was *3 times* more expensive per month. This was because they added nearly $8000 dollars in extra dealer fees and add-ons (not tax and doc-fees). They actually tried to assure us that all of these “dealer options” were *standard* for all cars they sell, and would *say* that they don’t play games or mark-up cars. However, that’s exactly what they did - they hid nearly 8000$ in markup as “dealer options”, tried to triple the price on our budget, and then had the audacity to try to tell us it was perfectly normal. On top of all of this, the salesman and manager failed to acknowledge my fiancé, who was there the entire time, but was never spoken to. When we went to leave, both addressed me by name and didn’t so much as look in her direction. We went to surprise Subaru instead and purchased our new car there. More
by j.s.l
September 02, 2021
We just can't put into words how nice it was doing business at Camelback Subaru. If we could mark a hundred stars we would. It was a totally a GREAT experience doing business there. Absolutely no pres business at Camelback Subaru. If we could mark a hundred stars we would. It was a totally a GREAT experience doing business there. Absolutely no pressure just more than willing to earn our business. I especially want to give a big thank you to Kaden Nguyen what a super nice young man. He knew the product and was very patient with us and really worked hard to gain our business, thank you Kaden. We definitely would recommend him to any one. Another big shout out goes to Kory Groters (sales director) he made the deal happen for us, thank you Kory. In closing anyone looking for a new Subaru please go to Camelback Subaru, you won't be disappointed. More
by rgmilka9
August 29, 2021
Good experience with Kaden Nguyen today. Would have liked a much more market-driven trade-in offer. Process seems efficient, but it still took 4+ hours even though we already knew what we wanted and h liked a much more market-driven trade-in offer. Process seems efficient, but it still took 4+ hours even though we already knew what we wanted and have near perfect credit. More
by MandaPanda
August 21, 2021
Kaden made my experience painless and he was very attentive and helpful t/o the entire process. I would definitely recommend Camelback Subaru to family and friends. attentive and helpful t/o the entire process. I would definitely recommend Camelback Subaru to family and friends. More
by ecocomartinez
August 20, 2021
Working with Kaden and Tu Le was a seemless experience. They were both very personable and easy to work with. By far the best experience I've had at a car dealership. They were both very personable and easy to work with. By far the best experience I've had at a car dealership. More
by Joe
August 17, 2021
Configured deal online for a specific car. Shared numerous text, emails and even a phone call with the sales manager and salesman. Made it very clear I was only interested in that particular car. Dro numerous text, emails and even a phone call with the sales manager and salesman. Made it very clear I was only interested in that particular car. Drove an hour round trip to get there and find out they didn’t have it. Apparently the shady car salesman is alive and well in Arizona! More
by derrickbwilson
