Camelback Subaru

Financial Smoke and Mirrors at VW Camelback I'll start off that I had a nice salesman; he was young and new to the auto sales biz. The financial practices at VW Camelback are deceiving and quest I'll start off that I had a nice salesman; he was young and new to the auto sales biz. The financial practices at VW Camelback are deceiving and questionable. VW Camelback claims that they are a 'volume-driven dealership' and that they are not trying to optimize their financial margins, but this does not appear to be true based on several issues that I experienced with this dealership. The pay off of the loan of my trade-in vehicle did not occur in a timely manner and resulted in my making an extra payment on a vehicle that I no longer owned in addition to a pay-off figure that was less than what was owed on the vehicle. I checked the VW Camelback website for what they were offering for leases on their cars the next day and identified that they were offering a monthly lease payment that was > $90 less than what I was offered, even with the trade in of a 2017 vehicle (which they also made a profit on). I called the dealership to try and understand this offer in comparison to what I was paying and the sales manager stated that it does not include fees, taxes, and all the fluff that it is added to the car at the dealership to increase the price point. By the way, it is not an option to not have these items included with the car. In general, very deceiving marketing and sales practices - there is no possible way you can get anywhere near the offered lease - always add on at least $100 to any offer you see marketed from this dealership. It does not share these extra costs in the fine print that I could see. The registration process was also challenging and was not completed in a timely manner - my paper tag expired before I received the new tag; I did receive it the next day though. I really wish they would not cut it so close on the registration process. I do not feel comfortable working with this dealership anymore based on the financial 'smoke and mirrors' at VW Camelback. I can appreciate that the dealership needs to make a profit to pay the bills, labor, and reinvest in the company - I just want honest financial figures presented to me that don't result in unexpected costs and the financial and registration transactions to occur in a timely manner so I don't feel like I am being deceived or tricked. Thank You. More

Happy with my third Subaru lease! Gabe was friendly and knowledgeable about the Outback I leased. The price was negotiated with a sales manager who's name I can't recall. I was able to Gabe was friendly and knowledgeable about the Outback I leased. The price was negotiated with a sales manager who's name I can't recall. I was able to get what I thought was a fair price. There was a slight hiccup with Finance about the Lease Loyalty Program (my third Subaru lease) but Tu was able to resolve the problem to my satisfaction. Shannon was also helpful in that regard. Overall very happy with my experience at this dealer. More

Bought a 2019 Subaru Crosstrek I was very pleased with my experience here. I had a car picked out with a certain price point and the team was able to work with me to meet that price I was very pleased with my experience here. I had a car picked out with a certain price point and the team was able to work with me to meet that price, I worked with David and Kory on the deal. They were both extremely helpful, it was a pleasure to do business with them. More

No BS I came in to this dealership looking to get a new car (of course). I told them what I wanted and the bottom line that I would take and they didn’t flu I came in to this dealership looking to get a new car (of course). I told them what I wanted and the bottom line that I would take and they didn’t fluff me up every chance they got, we just got the deal done. What else could you want from a dealership? Staff was super friendly as well More

Crosstrek Got straight to the point with the sale and got a better deal than we expected. Megan’s friendly and kind approach helped us get into a new car withou Got straight to the point with the sale and got a better deal than we expected. Megan’s friendly and kind approach helped us get into a new car without dealing with a car salesman. Thanks Megan! Steven also locked in the price we wanted. Good place to get a new car! More

Lovely Jordan was my sales person.. he was very motivated just as much as I was to get me a car and to leave with it. I am very thankful for the opportunity Jordan was my sales person.. he was very motivated just as much as I was to get me a car and to leave with it. I am very thankful for the opportunity to have met him. He was on top of everything, his communication skills were perfect. Thank you so much Jordan! Ceasar was the manager I spoke with as well, he was just WONDERFUL! I had questions and he had the answers he made sure that I left with my car he was the icing on the cake for exceptional service. I am very thankful! More

Amazing customer service Gabe was extremely personable, and easy to get along with. Working with him is nothing like the stereotypical car dealership experience, more like the Gabe was extremely personable, and easy to get along with. Working with him is nothing like the stereotypical car dealership experience, more like the opposite. He worked to help me, find out what I wanted, and did everything he could to get me my dream car! He's followed up with me to see how I love my dream car, and to ensure my complete satisfaction. So much better then those sales people that forget about you after you leave! If you ever go to this location, I strongly recommend you ask for Gabe! He made sure I truly enjoyed my first car purchase, and I can confidently say he'll do the same for you! More

Impressed!! Our experience with Al Pereyra, his sales manager, the awesome gentleman who's role is Host, I'm guessing.. absolutely all of the associates were prof Our experience with Al Pereyra, his sales manager, the awesome gentleman who's role is Host, I'm guessing.. absolutely all of the associates were professional and energetic. Communication through email and phone were excellent. They beat the prices at other dealerships and stayed in touch with us after our purchase of beautiful new Jetta. More

Gabe Rocks Gabe was super helpful during our visit to this dealership. He took the time to listen to our needs and wants, walked us through our options, ensured Gabe was super helpful during our visit to this dealership. He took the time to listen to our needs and wants, walked us through our options, ensured we test drove the perfect car, and worked with us on the numbers to make the deal work. We had no intention of buying a car this weekend but he found us the perfect fit for the right price, so we ended up ringing the gong. Great salesman to work with! Porter and Korey were also very helpful in ensuring all the numbers worked, and that we understood where pricing was coming from and how it may impact our refinancing. More

Bad experience. Agents are highly inexperienced. We're leasing the vehicle for the first time, and wanted to know how the monthly payment is calculated and how the Agents are highly inexperienced. We're leasing the vehicle for the first time, and wanted to know how the monthly payment is calculated and how the initial money down would be counted towards the principal. They kept most information undercovers until the final signatures with the finance consultant who is a Mr. Know-it-all. Twisted our arm to buy the warranty...the usual scare tactics. We showed TrueCar quote and they agreed to match initially, but when were signing the kept the same original amount...overall really bad experience. Go some place else. More