Camelback Subaru - Service Center

I came in to replace my driver side doorhandle that has been cutting my fingers and making me bleed. The damage to the metal on the doorhandle which was cutting me was not caused from me being careless, it been cutting my fingers and making me bleed. The damage to the metal on the doorhandle which was cutting me was not caused from me being careless, it was due to normal wear and tear from a hand opening the door over 2 years and probably a fault in the manufacturing of that specific doorhandle. When I came in two days ago, they told me the part cost $30, and without even asking me if that price point was okay, went ahead and ordered it for me, telling me I could schedule an appointment for Friday to come in and get it fixed. I came in today for the appointment and had them take my car off my hands, without telling me the price, and let me know it would be many hours before my car was finished due to them being swamped. I walked around for about 20 minutes before coming back to get a quote on the price, which I didn't yet have. He told me it was going to be about $180. I told him I no longer wanted the service as for that price I would just tape the doorhandle and figure it out myself. He left to go "get my car" and came back with the news that they had actually already finished my car (if you Google Subaru car door replacement the average video length is 7 minutes). Instead of charging me on the spot, he then said they would need another 30 minutes to finish their inspection. To me this means he lied about it being done, the mechanic will probably finish what he is working on and then work on my car. When I went to the Subaru in Flagstaff to talk to them about my problem before I returned home to the valley for spring break, they said it seemed like a strange issue that they would probably do for free, complimentary. I am very annoyed that 1) I didn't have a price estimate before hand, 2) they likely lied to me so that they could charge me, in the end half price ($75) for a service I no longer wanted due to not being fully disclosed on the price, and 3) a different Subaru dealership employee told me that he believed a Subaru dealership would do it for free to take care of me being that I owned a Subaru and the problem at hand was a malfunction of the car and not my fault. I am very frustrated and will never go back to this dealership for anything maintenance or car related, but I will still go to the Flagstaff one because they treat me wonderfully. Edit: I wrote the above review while I was in their store. Eventually, I got fed up because I was waiting so long and I decided to speak up. They ended up making the price $55. This number, as it turns out, is actually just what the initial number should have been. This isn't special treatment- they were scamming me before and that price is fair. If service is $150/hour and it takes 7 minutes to do then (7/60)*150 + 30, the cost of the part, is about $53. In the end I stayed in their store an hour and a half and spent $55, which isn't a problem, but it was a headache to get to that point. Dealerships: never again. More

I visited Camelback volts wagon to have a recall done on I visited Camelback Volkswagen to have a recall done on my 2009 CC. After they were done with the repair, they handed me a folder with over $5000 wort I visited Camelback Volkswagen to have a recall done on my 2009 CC. After they were done with the repair, they handed me a folder with over $5000 worth of recommended services, most of which I just literally had done the previous two weeks. I informed the service person of this and we went and looked at the engine. He pointed out a little bit of oil overflow in a hollow and said that this was obviously a because of one of the problems. I drove it directly to the shop where I’d had most of the repairs done. They ran the car for three hours checking for any leaks or problems with the repairs that had been done and found zero problems that needed to be fixed. This was then followed, up about a week later, by a phone call from a woman from the service department at Camelback Volkswagen asking why I had not scheduled the recommended repairs. I let her know that I would not be back and I would not refer my friends there as what they were trying to do appeared dishonest. To put this in even better perspective, this was a new used car for me and I had fixed everything and had it fully checked out as soon as possible after purchase. I’m also a mom of four kids in college and could never have afforded what they were wanting to charge me. I tried to attach pictures of the estimate, but was unable to do so. More

Service in Service Dept. Robert, my Service advisor, was professional and very helpful the three times my car was serviced so far this year (2019). Brandon was my previous Se Robert, my Service advisor, was professional and very helpful the three times my car was serviced so far this year (2019). Brandon was my previous Service advisor, and I was very happy with him also. More

Worst Service with no resolution! I took my 2018 VW Atlas into the Camelback VW (which is where it was purchased from) because in the morning after starting it up, there is a very str I took my 2018 VW Atlas into the Camelback VW (which is where it was purchased from) because in the morning after starting it up, there is a very strong gas odor inside and outside of the vehicle, It has been so bad at times that I end up with a headache or feeling dizzy. We can't drive with the windows up for at least 10 minutes or the smell is too overpowering. I took the Atlas in and told the service person that it is only first thing in the morning. He started it that next morning and agreed that there was a strong odor of gas. The tech couldn't find the issue, so of course they ask me if I had overfilled the gas (must be the girls fault, silly woman doesn't know how to pump gas), causing the smell. Well first off NO and secondly, the tank was at 3/4 full so how could it possibly be overfilled at this point causing a gas smell??? They decide to do a dye test and don't see a leak.... hmmm ok well then it is something else right?.... Nope, now they miraculously no longer smell any odor in the morning and are sure that this is just a "characteristic of the Volkswagen" . Really it is a characteristic for the car to get so noxious that you feel dizzy while driving? Doesn't sound like a great marketing point (in my opinion). I say to the service adviser Paul that I am really unhappy with the fact that they are returning the car to me knowing that there is something wrong and I hope VW will cover and cost, should I pass out while driving. His answer, "VW knows the risks" REALLY!!! Great thanks for keeping my car for 3 days working on it for a total of 7 hours according to Paul and doing absolutely nothing!!! Appreciate it. More

Not surprised Came in this morning to get my wife’s car serviced while waiting in the service area you over hear a lot of conversations by the sales guys using v Came in this morning to get my wife’s car serviced while waiting in the service area you over hear a lot of conversations by the sales guys using vulgar language without any care in the world. Referring to a potential customer who was not ready to make a purchase but the sales rep refoto him as a “jerk”. And to hear how they want to treat people in general. I seriously wonder where their morals are at. One sales guy talking to others “ I will show her the best 3 minutes of her life “ And to think my wife was going to purchase another Subaru from them... I do not think so. This goes to prove my point that 99% of all car dealerships only care about 1 thing lining their own pockets and not caring about their loyal patrons. You always see the commercials that Subaru’s really cares... they are so right they only care about themselves and not anything or anyone else. It is very concerning that these individuals talk the way they do I am hoping that is does not fall on deaf ears I am by no means wanting to get anyone fired as these are mere training opportunities. More