37 Reviews of Camelback Subaru - Service Center
I came in to replace my driver side doorhandle that has been cutting my fingers and making me bleed. The damage to the metal on the doorhandle which was cutting me was not caused from me being careless, it been cutting my fingers and making me bleed. The damage to the metal on the doorhandle which was cutting me was not caused from me being careless, it was due to normal wear and tear from a hand opening the door over 2 years and probably a fault in the manufacturing of that specific doorhandle. When I came in two days ago, they told me the part cost $30, and without even asking me if that price point was okay, went ahead and ordered it for me, telling me I could schedule an appointment for Friday to come in and get it fixed. I came in today for the appointment and had them take my car off my hands, without telling me the price, and let me know it would be many hours before my car was finished due to them being swamped. I walked around for about 20 minutes before coming back to get a quote on the price, which I didn't yet have. He told me it was going to be about $180. I told him I no longer wanted the service as for that price I would just tape the doorhandle and figure it out myself. He left to go "get my car" and came back with the news that they had actually already finished my car (if you Google Subaru car door replacement the average video length is 7 minutes). Instead of charging me on the spot, he then said they would need another 30 minutes to finish their inspection. To me this means he lied about it being done, the mechanic will probably finish what he is working on and then work on my car. When I went to the Subaru in Flagstaff to talk to them about my problem before I returned home to the valley for spring break, they said it seemed like a strange issue that they would probably do for free, complimentary. I am very annoyed that 1) I didn't have a price estimate before hand, 2) they likely lied to me so that they could charge me, in the end half price ($75) for a service I no longer wanted due to not being fully disclosed on the price, and 3) a different Subaru dealership employee told me that he believed a Subaru dealership would do it for free to take care of me being that I owned a Subaru and the problem at hand was a malfunction of the car and not my fault. I am very frustrated and will never go back to this dealership for anything maintenance or car related, but I will still go to the Flagstaff one because they treat me wonderfully. Edit: I wrote the above review while I was in their store. Eventually, I got fed up because I was waiting so long and I decided to speak up. They ended up making the price $55. This number, as it turns out, is actually just what the initial number should have been. This isn't special treatment- they were scamming me before and that price is fair. If service is $150/hour and it takes 7 minutes to do then (7/60)*150 + 30, the cost of the part, is about $53. In the end I stayed in their store an hour and a half and spent $55, which isn't a problem, but it was a headache to get to that point. Dealerships: never again. More
I'd rate zero if I could - Buyers beware I'd purchased a new Mazda5 with lifetime oil change back in Dec 2013 from Camelback VW, Subaru, Mazda. Today, during regular maintenance service, I'd I'd purchased a new Mazda5 with lifetime oil change back in Dec 2013 from Camelback VW, Subaru, Mazda. Today, during regular maintenance service, I'd felt pushed to a corner in signing the service maintenance which stated, "...final free oil change". Camelback VW will no longer honor the lifetime free oil change service I paid for in my sales contract. The reason given was that; 1) they are no longer a Mazda dealership (therefore couldn’t do a chargeback of oil change to) and 2) I didn't perform service maintenance at the dealership. I was baffled by this because; I have always sent my car there for service and showed him all the paperwork. I’d informed the service manager, Chris Gordon, that I'm a consumer, not a vehicle service expert and that I had relied on the expertise of their service department to perform the milestone services due at each visit. This whole time, I was under the impression services required were being performed on my vehicle. I have paid for every visit. Never again! Why make promises to customers that you aren't going to honor?? The experience today just left a horrific bad taste in my mouth. Buyers/patrons beware!! They were a Mazda dealer and no longer one. I wonder what brand is next and what promises they're going to renege next? More
I visited Camelback volts wagon to have a recall done on I visited Camelback Volkswagen to have a recall done on my 2009 CC. After they were done with the repair, they handed me a folder with over $5000 wort I visited Camelback Volkswagen to have a recall done on my 2009 CC. After they were done with the repair, they handed me a folder with over $5000 worth of recommended services, most of which I just literally had done the previous two weeks. I informed the service person of this and we went and looked at the engine. He pointed out a little bit of oil overflow in a hollow and said that this was obviously a because of one of the problems. I drove it directly to the shop where I’d had most of the repairs done. They ran the car for three hours checking for any leaks or problems with the repairs that had been done and found zero problems that needed to be fixed. This was then followed, up about a week later, by a phone call from a woman from the service department at Camelback Volkswagen asking why I had not scheduled the recommended repairs. I let her know that I would not be back and I would not refer my friends there as what they were trying to do appeared dishonest. To put this in even better perspective, this was a new used car for me and I had fixed everything and had it fully checked out as soon as possible after purchase. I’m also a mom of four kids in college and could never have afforded what they were wanting to charge me. I tried to attach pictures of the estimate, but was unable to do so. More
Best Outcome My car experienced the flashing lights - do not drive - take for service scenario that everyone dreads. I took it to Camelback VW (it was a VW after a My car experienced the flashing lights - do not drive - take for service scenario that everyone dreads. I took it to Camelback VW (it was a VW after all) and prayed (as we all do in these situations). The news was not good, my car was BROKE. So, here I am in panic mode - no transportation is not an option for me. Many people would have taken advantage of my situation and put me in an uncomfortable place; but not the folks at Camelback. They worked within what I had and could afford and put me in a new car. Ryan (Service), Jordan (Sales), Dennis (Manager), and Ervin (Finance) worked together to give me the best outcome possible. Thank you, Camelback VW. More
Excellent Work Environment The service department has been nothing but courteous and excellent to me since I began using them six years ago. The mechanics and front office staf The service department has been nothing but courteous and excellent to me since I began using them six years ago. The mechanics and front office staff are polite, take the time to explain which procedures they feel are necessary and why, and are very respectful if you elect to do a service yourself. For example, they noted that the air cabin filter and air intake filter were dirty, and I told them I'd take care of it to save labor costs. They aren't pushy selling services. The work environment is excellent. They have free coffee and donuts, popcorn, and the wifi is fast. I've never been bothered by a sales associate as a service customer. I've gotten many hours of work done in their waiting area. I don't believe in trading cars in until they stop running, but when I need to buy another car I will absolutely do it here. More
Service in Service Dept. Robert, my Service advisor, was professional and very helpful the three times my car was serviced so far this year (2019). Brandon was my previous Se Robert, my Service advisor, was professional and very helpful the three times my car was serviced so far this year (2019). Brandon was my previous Service advisor, and I was very happy with him also. More
Refinancing I want to thank Luigi for helping me with refinancing my car he took very good care of us very polite and very cool guy I want to thank Luigi for helping me with refinancing my car he took very good care of us very polite and very cool guy More
Worst Service with no resolution! I took my 2018 VW Atlas into the Camelback VW (which is where it was purchased from) because in the morning after starting it up, there is a very str I took my 2018 VW Atlas into the Camelback VW (which is where it was purchased from) because in the morning after starting it up, there is a very strong gas odor inside and outside of the vehicle, It has been so bad at times that I end up with a headache or feeling dizzy. We can't drive with the windows up for at least 10 minutes or the smell is too overpowering. I took the Atlas in and told the service person that it is only first thing in the morning. He started it that next morning and agreed that there was a strong odor of gas. The tech couldn't find the issue, so of course they ask me if I had overfilled the gas (must be the girls fault, silly woman doesn't know how to pump gas), causing the smell. Well first off NO and secondly, the tank was at 3/4 full so how could it possibly be overfilled at this point causing a gas smell??? They decide to do a dye test and don't see a leak.... hmmm ok well then it is something else right?.... Nope, now they miraculously no longer smell any odor in the morning and are sure that this is just a "characteristic of the Volkswagen" . Really it is a characteristic for the car to get so noxious that you feel dizzy while driving? Doesn't sound like a great marketing point (in my opinion). I say to the service adviser Paul that I am really unhappy with the fact that they are returning the car to me knowing that there is something wrong and I hope VW will cover and cost, should I pass out while driving. His answer, "VW knows the risks" REALLY!!! Great thanks for keeping my car for 3 days working on it for a total of 7 hours according to Paul and doing absolutely nothing!!! Appreciate it. More
Not surprised Came in this morning to get my wife’s car serviced while waiting in the service area you over hear a lot of conversations by the sales guys using v Came in this morning to get my wife’s car serviced while waiting in the service area you over hear a lot of conversations by the sales guys using vulgar language without any care in the world. Referring to a potential customer who was not ready to make a purchase but the sales rep refoto him as a “jerk”. And to hear how they want to treat people in general. I seriously wonder where their morals are at. One sales guy talking to others “ I will show her the best 3 minutes of her life “ And to think my wife was going to purchase another Subaru from them... I do not think so. This goes to prove my point that 99% of all car dealerships only care about 1 thing lining their own pockets and not caring about their loyal patrons. You always see the commercials that Subaru’s really cares... they are so right they only care about themselves and not anything or anyone else. It is very concerning that these individuals talk the way they do I am hoping that is does not fall on deaf ears I am by no means wanting to get anyone fired as these are mere training opportunities. More
Did everything they could to give me a good deal Not pushy at all and they do everything they can to give you the best deal. Kory made the experience easy and Scott made the final stages of the deal Not pushy at all and they do everything they can to give you the best deal. Kory made the experience easy and Scott made the final stages of the deal quick. More