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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
5,409 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,409 reviews

September 24, 2024

Over priced. The man at the emissions center laughed when I told him what it cost to reset a drive cycle. $440 was way out of line for a problem caused by the man More

by Stop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Rodriguez
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Sep 27, 2024 -

Camelback Toyota responded

We understand your concerns regarding pricing and appreciate your insights. We strive to provide fair and competitive pricing, and it's clear that we fell short in your experience. To address your specific concerns and discuss potential solutions, we encourage you to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be more than happy to assist you and ensure that your experience is addressed appropriately.

September 24, 2024

Aaron Arce, who is in the Service Department, has been my advisor for some time. He is awesome! His customer service skills are on point, including communication and attention to his clients. Thank you! More

by JOECOLETTI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Arce Service Department
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Sep 25, 2024 -

Camelback Toyota responded

Joe, we're thrilled to hear about your positive experience with Aaron! Our team takes pride in providing excellent service, and it’s great to know that Aaron's dedication made an impact. Thank you for sharing your feedback!

September 24, 2024

Open to service, attentive and accommodating service. This visit I was assigned Titus as an advisor, but I wanted to work with Adam so the guy that checked me in on arrival, stated the adjustment was pos More

by SML_6730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. - Adam
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September 24, 2024

Excellent service and service rep. Was pleased with service and will continue to return to service department. More

by golna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel in service dept
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Sep 25, 2024 -

Camelback Toyota responded

Thank you for your fantastic review! We're thrilled to hear you had such a positive experience with our service team. Your continued support means the world to us, and we look forward to seeing you again soon!

September 24, 2024

I purchased two cars from camelback toyota and was very happy with their service. Stupidly, I went somewhere else for my next two Toyotas. I’ve owned 7 in total. I will be returning to Camelback next time. More

by Seeker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure who i worked with
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Sep 25, 2024 -

Camelback Toyota responded

Thanks! We're thrilled to hear about your positive experiences with us. We appreciate your loyalty and can't wait to welcome you back for your next Toyota. Your support means a lot to our team!

September 24, 2024

Very quick and easy. Very comfortable wait and helpful employees. Best Toyota in the valley More

by Sebastian Martens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
tim
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September 23, 2024

Once you sign on the dotted line, give them your money, you are yesterday's newspaper to the sales department. More

by dkdeeds
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesse Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gagne - Five Stars
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Sep 24, 2024 -

Camelback Toyota responded

We strive to provide excellent service throughout the entire process, and it's concerning to hear that this wasn’t your experience. We'd appreciate the opportunity to address your concerns and ensure that your needs are met. Please feel free to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com so we can further assist you.

September 23, 2024

The Service Advisor, Ryan was rude. I was doing transmission fluid change for my toyota corolla and told him I have Service coupons. Initially , he seemed very friendly and helpful. But More

by Ashraf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
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Sep 27, 2024 -

Camelback Toyota responded

We're disappointed to hear about your recent experience and the concerns regarding your service bill. It’s important to us that every customer feels valued and respected throughout their visit. We'd like to make sure this issue is addressed properly. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can take a closer look and work to resolve this matter to your satisfaction.

September 23, 2024

The most friendliest willing to work with any situation. It was a team of ladies and everyone I spoke to even for a bottle water of somebody walking by, they were more then happy to help and everybody was c More

by TANZINITE61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yoanna Tona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jazmin Lopez awesome lady
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Sep 24, 2024 -

Camelback Toyota responded

Thank you! We’re thrilled to hear about your positive experience with our team. Empowering and supporting each other is at the core of what we do. We look forward to serving you again soon!

September 22, 2024

My Toyota Highlander is old (I’ve had it 15 years). I trust Camelback Toyota to give me good advice on what routine maintenance is needed. The service advisors are helpful and easy to reach. More

by Jsb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
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Sep 23, 2024 -

Camelback Toyota responded

Thanks! We’re thrilled to hear you’ve had a positive experience with our service team. Trust is key, especially with a long-time vehicle like your Highlander. We appreciate your loyalty and look forward to continuing to provide you with great service!

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