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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
5,396 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,396 reviews

February 15, 2025

Scott,, my service provider, is very helpful and attentive. The service on the car was good. I object to the 3 percent charge on the bill when playing with a credit card. Toyota is too big a busines More

by GILIM2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Nemo Barnett
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Feb 17, 2025 -

Camelback Toyota responded

Thanks for your feedback! We're glad to hear that Scott provided you with helpful service. We understand your concerns about the credit card charge and appreciate you sharing your thoughts. Your input helps us improve our customer experience. We hope to see you again soon!

February 15, 2025

Took care of the car service and recall. Explained everything that I needed to know. Even the person who sold me the car, Ryan Chen, came and greeted me . Everyone treated me warmly. More

by RONANDCARA1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael French
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Feb 17, 2025 -

Camelback Toyota responded

Thank you for your fantastic feedback! We're thrilled to hear that our team, including Ryan, made your experience so positive. Providing excellent service and ensuring you’re informed is our priority. We appreciate your support and look forward to seeing you again!

February 15, 2025

Service personnel are very courteous and the service was done quickly. Will continue bringing my vehicle to this dealership. More

by macorona54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quatarius
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Feb 17, 2025 -

Camelback Toyota responded

Thanks! We’re thrilled to hear you had a great experience with our team. Your trust means a lot to us, and we look forward to serving you again in the future! Safe travels!

February 15, 2025

Joey is always super helpful and informative! He always keeps me updated and looks for ways to help. More

by MCSHANE.SHANNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
joey
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Feb 17, 2025 -

Camelback Toyota responded

Thanks for the fantastic feedback, Shannon! We're thrilled to hear that Joey has made such a positive impact. Keeping our customers informed and supported is our top priority. We appreciate your recognition!

February 15, 2025

Excellent service, very professional and I really enjoyed working with Chase. I'll choose Camelback for all of my future service needs; the process was seamless. More

by lovekatherineborders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase in Service
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Feb 17, 2025 -

Camelback Toyota responded

Thanks, Katherine! We’re thrilled to hear you had a great experience with Chase and found our service seamless. We look forward to supporting you with your future needs at Camelback!

February 15, 2025

I have always received excellent service at this dealership and will continue to get my vehicle serviced here. More

by Garnet H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron service advisor
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Feb 17, 2025 -

Camelback Toyota responded

Garnet, we’re thrilled to hear you consistently receive excellent service! Your loyalty means a lot to us, and we look forward to continuing to provide top-notch care for your vehicle. Thank you for being a valued part of our community!

February 15, 2025

Great service from Tanner, but the financial department was a little pushy and in a hurry More

by MANDAHAWK11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanner Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Camelback Toyota responded

Thanks for your feedback! We're glad to hear you had a great experience with Tanner. We appreciate your input about our financial department and will work on improving that aspect of our service. Your insights help us grow!

February 15, 2025

Overall, I am not happy with Camelback Toyota. So far, one dept doesn't seem to know what the other is doing. I was incorrectly charged for the service I received. Originally, the service document More

by gleden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eli Cid
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Camelback Toyota responded

We understand how important clear communication is, and we're sorry to hear that there was a breakdown in that area between our departments. We want to make sure this gets addressed for you, and we recommend reaching out to Jimmy, our Service Manager, at cbtservice@vtaig.com to look into this further.

February 15, 2025

I was treated just fine the day I purchased my tacoma. We even set us up to get custom leather interior (for an extra $1,000). But, after that was done they dropped the ball. I have asked repeatedly for a More

by amyalter1117
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abou Traore
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Camelback Toyota responded

We’re glad your purchase of the Tacoma went smoothly and that you were happy with the custom leather interior. However, we understand your frustration regarding the owner’s manual and the emissions test request, especially considering the distance. To get this sorted out quickly, please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.

February 15, 2025

Issue isn't resolved after several months of calling and going in to Toyota dealer More

by OLGACARRILLO68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
jose
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Feb 17, 2025 -

Camelback Toyota responded

We understand how frustrating it can be to have an issue that persists despite multiple attempts to resolve it. We want to assure you that we take your concerns seriously and are committed to finding a solution. We recommend reaching out directly to Jimmy, our Service Manager, at cbtservice@vtaig.com, so he can personally look into the matter and ensure we get things sorted out for you.

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