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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
5,396 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,396 reviews

February 02, 2025

Great job, the only suggestion for future is to call when the car is finished. Also, for management, it would be great to have a free car service for anyone that lives within x miles. I used to get that thr More

by Na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott from service
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Feb 04, 2025 -

Camelback Toyota responded

Na, thank you for your fantastic feedback! We're thrilled you had a great experience. We appreciate your suggestions about communication and service options; they’ll be shared with our team. Your input helps us improve, and we’re committed to enhancing our customer experience.

February 02, 2025

Camelback was very responsive to my questions and Melanie Kranz led the charge! Thank you for helping me get into my dream truck! More

by William.wight
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Kranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Holsapple
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Feb 04, 2025 -

Camelback Toyota responded

William, we’re thrilled to hear about your positive experience! Melanie and the team are dedicated to providing top-notch service, and it's great to know you found your dream truck with us. Enjoy your new ride!

February 02, 2025

Very poor experience. Charged me for something that I wasn’t aware of and was very pushy. More

by noemail81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel
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Feb 04, 2025 -

Camelback Toyota responded

We strive to be transparent with all of our customers regarding any charges, and we’d like to understand what happened in your specific situation. We also want to address your concern about feeling pressured. We never want our customers to feel that way. Please reach out to Jimmy, Service Manager, at cbtservice@vtaig.com so we can learn more about your visit and work towards a resolution.

February 02, 2025

Offered many options and was patient on my selection to choose a car. Great selections. More

by LEOKLINEACTOR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro Barraza
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Feb 04, 2025 -

Camelback Toyota responded

Thanks! We’re thrilled to hear you enjoyed our wide selection and felt supported during your car choice. Your satisfaction means a lot to us, and we look forward to helping you again in the future!

February 01, 2025

Brett was a really pleasant salesman to work with and took the time to explain all my questions. The dealership has a nice showroom and service department. More

by DYOUTKUS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Alsaadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Camelback Toyota responded

Thank you for your fantastic review! We're thrilled to hear that Brett provided you with a great experience and that you enjoyed our showroom and service department. Your feedback means a lot to us!

February 01, 2025

Great service, nice waiting room, great service advisor. Michael French is the best - thorough and knowledgeable. More

by EDWARDS3854
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael French
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Feb 04, 2025 -

Camelback Toyota responded

Thanks, Edwards! We’re thrilled to hear you had such a positive experience. Michael truly is an asset to our team, and we’re glad you appreciated the service and waiting area. Your feedback means a lot to us!

February 01, 2025

They didn’t update website or call or text back when a couple of days turned into a week!! More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shane Henry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paloma Galvez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Camelback Toyota responded

Sam, a couple of days turning into a week is certainly not the level of service we strive for, and we understand your frustration. We'd like to learn more about what happened and how we can improve our communication processes to ensure this doesn't happen again. Please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com so we can discuss this further.

January 31, 2025

Friendly, organized and clean service area. The cafe and waiting areas are also great value. More

by WARMACHINE009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro
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Feb 04, 2025 -

Camelback Toyota responded

Thanks! We’re thrilled to hear you enjoyed our friendly service and clean spaces. It's great to know our cafe and waiting areas met your expectations. We appreciate your feedback and look forward to seeing you again soon!

January 31, 2025

This dealership is a crooked dealership very poorly run - do not do business with them More

by nancy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesus Machado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Dinwid
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alsaadi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Ajayi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maryam Azari
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Camelback Toyota responded

Providing exceptional service and maintaining transparency in all of our dealings is very important to our team. We would appreciate the opportunity to learn more about your concerns and work toward a resolution. Please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com so that we can better understand your experience.

January 30, 2025

Very good service and fast ,they are polite explain good and friendly i love it More

by MENDOZA_RIVAS_01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
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Jan 31, 2025 -

Camelback Toyota responded

Thanks! We're thrilled to hear you had a great experience with our team. Your kind words about our service and friendliness mean a lot to us. We look forward to welcoming you back soon!

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