Camelback Toyota

I waited 10 minutes in the service area before anyone came to assist me, despite having an appointment. I was there for a simple oil change with no tire rotation. After 2 hours, I finally texted to ask f came to assist me, despite having an appointment. I was there for a simple oil change with no tire rotation. After 2 hours, I finally texted to ask for an update since I hadn’t heard anything, and they informed me they were still inspecting my 4Runner. It took a while longer before I received the inspection report, and overall, I was there for 3.5 hours for a basic oil change. To make matters worse, my hood no longer opens, and I am 100% certain it was working the night before, as I had to jump-start someone’s car at a gas station. Out of my last five oil changes here, three times I’ve left with a nail in my tire and now my hood won’t pop open!!! It’s incredibly frustrating to wait over 3 hours every visit and leave with a new issue. I am absolutely not impressed! I take immense care of my 4Runner which is why I thought going through the dealership would be better overall but I was very wrong. More

I appreciate my service reps’ knowledge and ability to describe the issue and process to remedy it. I am informed and can make good decisions with each car repair situation. describe the issue and process to remedy it. I am informed and can make good decisions with each car repair situation. More

The service agent was great. The agent was not pushy for any services. They were personable snd straight forward. I will be coming back to them for some of the needed work. The agent was not pushy for any services. They were personable snd straight forward. I will be coming back to them for some of the needed work. More

Very professional and knowledgeable service tech. Clean waiting area. Trusted service. The only complaint is the price for labor which in most cases is 3 times the cost of parts making full repairs o Clean waiting area. Trusted service. The only complaint is the price for labor which in most cases is 3 times the cost of parts making full repairs out of reach unless done over the course of several months. Other than that, i still continue to refer others and will use Camelback Toyota for my regular checks. More

Peter Nguyen was great. He was courteous, and friendly, and he helped me without being pushy. I liked that. He was courteous, and friendly, and he helped me without being pushy. I liked that. More

It was no different from other dealerships. I think the employees are told not to be friendly and not to smile. I think the employees are told not to be friendly and not to smile. More

He did a good job on showing me & telling me want I need to know about the car that I needed. Great Kid & good CS. Keep it up & be honest all the time. Been a Toyota buyer since 1998 in California until we to know about the car that I needed. Great Kid & good CS. Keep it up & be honest all the time. Been a Toyota buyer since 1998 in California until we moved here in AZ. Thanks More

Frank was great. He was very knowledgeable and enthusiastic about the service experiences. He explained the necessity of the required services in a manner that was e He was very knowledgeable and enthusiastic about the service experiences. He explained the necessity of the required services in a manner that was easy to understand. More

Great people to work with I’ll recommend my friends to your dealership for sure..!!! your dealership for sure..!!! More

Sales (Karim ElRayyis) and finance (Jean DeCoste) were both fabulous. The Camry I came in to look at was exactly as described, and when we discussed what I did and didn’t want I got exactly that. The exp both fabulous. The Camry I came in to look at was exactly as described, and when we discussed what I did and didn’t want I got exactly that. The experience was everything I could have hoped for. More