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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
5,399 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,399 reviews

January 13, 2025

Super easy, smooth experience, great people. Will go back for sure and recommend them for service. More

by moegass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 14, 2025 -

Camelback Toyota responded

Thanks! We're thrilled to hear you had such a positive experience with us. Our team works hard to ensure everything runs smoothly, and your recommendation means a lot. We can't wait to welcome you back!

January 13, 2025

Cesar was amazing to deal with. I definitely will return because of him. The wait for a Saturday was pleasantly not very long. They were very organized. More

by suzannehorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar O.
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Jan 14, 2025 -

Camelback Toyota responded

Thank you! We're thrilled to hear about your positive experience with Cesar and our team's organization. We look forward to welcoming you back soon!

January 13, 2025

Jaden my helper was very helpful. He's the guy in cubicle 4. He kept me informed and explained everything. More

by kathy.gila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jadan
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Jan 14, 2025 -

Camelback Toyota responded

Thanks, Kathy! We're thrilled to hear Jaden provided you with excellent support. Keeping our customers informed is a top priority, and it’s great to know he made a positive impact during your experience. We appreciate your feedback!

January 13, 2025

Cada vez q vamos desde q llamamos para hacer la cita siempre son amables , son rápidos y atentos More

by gabrielarodriguez20090
Recommend Dealer
Yes
Employees Worked With
Adam
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Jan 14, 2025 -

Camelback Toyota responded

¡Gracias, Gabriela! Nos alegra mucho saber que siempre tienes una gran experiencia con nuestro equipo. Tus amables palabras nos motivan a seguir brindando un servicio amable y atento. ¡Esperamos darte la bienvenida nuevamente pronto!

January 12, 2025

Clean modern and comfortable facility free coffee snack bar friendly staff quick thorough service on site More

by Ranchobarcellos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Castro, Chase Jim
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Jan 13, 2025 -

Camelback Toyota responded

Thanks for the fantastic review! We’re thrilled to hear you enjoyed our clean and modern facility, along with the complimentary snacks and friendly service. Your satisfaction means the world to us. We look forward to welcoming you back soon!

January 12, 2025

The experience was very smoothing and warm welcoming. Titus Petty was very helpful when it came to informing me on what my vehicle needed. Overall it was really good customer service. More

by Chesalon walton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titus Petty
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Jan 13, 2025 -

Camelback Toyota responded

Chesalon, we’re thrilled to hear about your positive experience! It’s great to know that Titus provided you with the helpful service we strive for. Thank you for taking the time to share your feedback; it truly means a lot to our team!

January 12, 2025

It is close proximity to where I live. Customer service oriented and transparent to maintenance. More

by xjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Colter
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Jan 13, 2025 -

Camelback Toyota responded

Thanks for your fantastic feedback! We're thrilled to hear you appreciate our location and commitment to customer service. Your support motivates us to keep delivering the best experience possible!

January 12, 2025

You could tell me camelback Toyota has the best prices in town and I would never come back to buy a vehicle. Not a great car buying experience, never felt welcomed or a valued customer. Was also received a “ More

by AlMin40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Caleb Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : art
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Jan 14, 2025 -

Camelback Toyota responded

We understand how important it is to feel welcomed and valued, especially with a significant purchase like yours. We apologize for the lack of follow-up, as this is not the level of service we aim to provide. We would like to discuss this further with you and work towards a resolution. Please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.

January 12, 2025

Toyota standard upsell game on services with increasing rates$ with less service and lower quality... At least wash & vacuum my vehicle when I spent $500+. Scratched my door and called wrong person/number More

by STEVENAZ001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Entire service dept
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Jan 14, 2025 -

Camelback Toyota responded

At our service department, we always strive to maintain the high standards you expect, and it’s disappointing to hear that we missed the mark. The issues you raised regarding the quality of service, the upselling of additional services, and the communication around your vehicle’s readiness are certainly not typical of the experience we aim to provide. Please don’t hesitate to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can better understand your experience.

January 12, 2025

Thank you for your help Uriel excelent service I’m satisfied with the time at the Toyota dealer More

by MILTON.MRLS40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
uriel
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Jan 14, 2025 -

Camelback Toyota responded

Thanks, Milton! We’re thrilled to hear you had an excellent experience at the dealership. Your satisfaction is our priority, and we appreciate your kind words about our service. Looking forward to assisting you again!

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