Camelback Toyota

They were great helped me out every way they could I am so grateful to them so grateful to them More

1-star. Called to book a service appointment and Travis answered and scheduled it — then acted put out when I showed up, telling me he wasn’t actually my ser Called to book a service appointment and Travis answered and scheduled it — then acted put out when I showed up, telling me he wasn’t actually my service advisor. When I pointed out that he was the one who took my call and booked it, he got defensive instead of just… helping. Asked about a computer upgrade for a hesitation issue on rolling stops. He immediately jumped to “we’re not just handing out parts” and said I’d need to leave the truck for hours — despite the fact that I never mentioned parts, just asked about the upgrade. At that point I gave up on that request. Also asked about disabling the passenger seatbelt chime (my dog rides up front). He checked with a coworker and came back with instructions that didn’t match my actual setup, then checked with a second employee who said it couldn’t be done at all — despite other Tundra owners confirming their dealerships have done exactly this. While I was waiting, there was a poster in the lobby promising the “5 Star experience”: transparent, courteous, knowledgeable, communicative, efficient. Not a single one of those applied to my visit. Overall: dismissive, unhelpful, and more interested in shutting down requests than answering basic questions. I won’t be booking with Travis or Camelback Toyota again. More

I had a great experience at this dealership with my daughter’s 2018 Toyota Corolla recall service. I especially want to thank Jayden Jacinto for staying in touch and keeping me in the loop about what w daughter’s 2018 Toyota Corolla recall service. I especially want to thank Jayden Jacinto for staying in touch and keeping me in the loop about what was happening with her car every step of the way. The recall was handled quickly and professionally—within about an hour the recall work was completed and a few additional services were taken care of as well. As a parent, that kind of clear communication and efficient service means a lot, and I truly appreciate the friendly, attentive care we received. I would definitely return to this dealership and highly recommend Kayden and the service team. More

Our experience at Camelback Toyota was outstanding—an easy 10/10. Viridiana was honest, helpful, and thorough, and Jazmine Lopez was fantastic as well. The customer service was exceptional, and they made easy 10/10. Viridiana was honest, helpful, and thorough, and Jazmine Lopez was fantastic as well. The customer service was exceptional, and they made us feel like friends, not just customers. Highly recommend. More

I have serviced my truck at Camelback Toyota since I bought it, and until this visit the service was fine. This time my vehicle went in for routine service and came back with two problems: the alignment bought it, and until this visit the service was fine. This time my vehicle went in for routine service and came back with two problems: the alignment was wrong and had to be redone, and there was a deep gouge in the rear driver-side door that was not there when I dropped it off. The dealership's own intake photos show no damage at drop-off. When I raised it, the fixed operations director denied responsibility. I was first shown a blurred image, and when I asked to see the dealership's actual inspection video, I could see a mark in the exact spot the scratch is. It was dismissed as a reflection. There was no apology until I asked for one, and when I mentioned insurance the conversation turned to protecting the dealership. I am pursuing this through their insurance and the proper channels. My advice to anyone using this service department: photograph your vehicle thoroughly, all sides, before you hand over the keys. More

My service was easy to schedule. Jordan McKnight took care of my service. He was prompt, professional, helpful, and pleasant. Service was completed quickly and efficiently. I will co Jordan McKnight took care of my service. He was prompt, professional, helpful, and pleasant. Service was completed quickly and efficiently. I will continue to have my RAV4 serviced at Camelback Toyota. More

Process was smooth and they were flexible with our pre approval. Bryan was straight to the point provided great service. approval. Bryan was straight to the point provided great service. More

I will only ever go to camelback Toyota and see Austin Lewkowski. I don’t have a bad thing to say about this place or Austin. As a whole they are all super nice and kind, not pushy at all! They are willin Lewkowski. I don’t have a bad thing to say about this place or Austin. As a whole they are all super nice and kind, not pushy at all! They are willing to right their wrongs, they definitely strive for customer satisfaction versus other dealerships that just want your money and the sale. After going to camelback Toyota I decided to test drive a Honda at another dealership and there was a CLEAR difference in the atmosphere of the dealership and the sales people. I ended up going to back to camelback after my experience at Honda. Not to mention Austin is by far the best salesman I’ve had, he really strives for customer satisfaction and cares about your needs/wants and will do anything to make sure you are happy with your purchase. Salesmen like Austin are VERY hard to come by and if I could I’d buy a car every month from him and him alone. More

I had a great experience at Camelback Toyota. They delivered when two other dealerships couldn’t. Thank you Katya and Andres for a seamless process. They delivered when two other dealerships couldn’t. Thank you Katya and Andres for a seamless process. More