Camelback Toyota

Had an absolutely amazing experience courtesy of Jesus Ortiz's top-notch professionalism. Will be going to him exclusively in the future and reccomending your dealership to my friends and family. Ortiz's top-notch professionalism. Will be going to him exclusively in the future and reccomending your dealership to my friends and family. More

Excellent! Service representative Robert G is phenomenal as always. I drive 200 miles round-trip to get two Toyota vehicles serviced at Camelback Toyota becaus Service representative Robert G is phenomenal as always. I drive 200 miles round-trip to get two Toyota vehicles serviced at Camelback Toyota because of the dependable and kind service. More

Great customer service. Knowledgeable, funny and not pushy. We’ve now bought two cars from him. Knowledgeable, funny and not pushy. We’ve now bought two cars from him. More

My salesman Jacob and his boss Ralph were great I would give them an 5 star review. Upper management and the service department do not support their staff and honor what they offer after. Even after the sa give them an 5 star review. Upper management and the service department do not support their staff and honor what they offer after. Even after the salesman’s and his boss tried to make it right the company as a whole were unprofessional and shady. I would get everything in writing with prices prior to finalizing a deal. More

Originally looking at a pre-owned vehicle, shifted focus to a new Tacoma after discovering an issue with the pre-owned. Got connected with Brodey Kiley who was great to work with. Very patient, went on a fe to a new Tacoma after discovering an issue with the pre-owned. Got connected with Brodey Kiley who was great to work with. Very patient, went on a few test drives with our son, answered all his questions and eventually agreed to a deal. We were then connected with Matthew Barry in Finance who was also very patient and professional with our son, explaining everything and not pushing him on every potential add-on. Appreciated the way he explained the contract in an easy to understand way to our son as this was his first vehicle purchase. Great, albeit lengthy experience, but would definitely return to Camelback Toyota. More

I had to pre-order my vehicle, Grand Highlander hybrid. Paloma was so knowledgeable about her inventory and kept me up to date on the delivery of my vehicle. From start to finish everything was smooth and Paloma was so knowledgeable about her inventory and kept me up to date on the delivery of my vehicle. From start to finish everything was smooth and every one was so welcoming. This is my second purchase from Carmelback Toyota and each time has been a great experience. More

I reached out to this dealership for pricing on a vehicle and initially had a positive experience. However, after deciding to go with another dealer, I received an unprofessional and inappropriate text messa and initially had a positive experience. However, after deciding to go with another dealer, I received an unprofessional and inappropriate text message that completely changed my impression of the dealership. I understand dealerships are competitive, but customers should not feel harassed or pressured after making a purchasing decision. Professionalism matters just as much as pricing. I’d recommend management review how follow-up communication is handled with potential customers. More

Excellent He explains everything cualquier cosa que uno le pregunte él le da la respuesta correcta. Por eso yo le doy un 10 le pregunte él le da la respuesta correcta. Por eso yo le doy un 10 More

The service director Jimmy Chu is a total jerk to customers and now I am no longer supporting Toyota. Sold my car and moving on. customers and now I am no longer supporting Toyota. Sold my car and moving on. More

They were over charging for the work and recommended more than needed to be done I found out afterwards. The control arm was recommended to be changed when all that was needed were new bushings. They had to than needed to be done I found out afterwards. The control arm was recommended to be changed when all that was needed were new bushings. They had to rebalance the wheels which was an extra charge. I had told them the tire pressure sensor was faulty. They replaced pressure sensor in all 4 wheels. They did not do this initially even though it was the one thing I wanted fixed. They said the light was not on initially so they did not fix it. They had to keep the car a third day to fix this. They had to re-rebalance the wheels but said the rebalance charge was incorporated into the cost of the repair. All repairs came to $6000+. When I used my credit card they told me there would be a 3% charge — $200! The $6000 exceeded the limit on my debit card and I did not bring my check book. Frustrated that I had to make 3 trips to the dealership on 3 consecutive days. More