Camelback Toyota

Camelback Toyota responded

Thanks! We're thrilled to hear you had a great experience with our customer service team. It's fantastic that the LYFT credit was helpful for you. We appreciate your support and look forward to serving you again!

Camelback Toyota responded

Thank you! We're thrilled to hear that you appreciate our fast service and friendly team. Your positive experience means a lot to us, and we look forward to helping you again in the future!

Camelback Toyota responded

Grizelda, thank you for your fantastic feedback! We're thrilled to hear that Samuel provided such excellent service. Our team always strives to ensure a smooth experience, and it’s great to know we hit the mark. Looking forward to seeing you again soon!

Camelback Toyota responded

We regret that your experience did not meet expectations. We take matters such as these seriously and are committed to addressing any issues with transparency and accountability. We encourage you to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com, so she can personally assist in resolving any confusion or concerns you may have regarding the car's history and any related documentation.

Omg peggy responded

Subject: Formal Notice of Vehicle Return & Demand for Reimbursement/Settlement To: Katrina Coscarelli (kcoscarelli@camelbacktoyota.com) CC: Management Team of Camelback Toyota Date: December 21, 2024 RE: Vehicle Identification Number (VIN): 4T1C11AK1RU217008 Dear Katrina Coscarelli and Management of Camelback Toyota, This email serves as formal notice of my intent to return the Toyota Camry purchased on January 6, 2024. I will be returning this vehicle on December 27, 2024, at 4:00 PM local time, and I expect to receive the following upon my arrival: 1. My 2000 Chevrolet Silverado in the same or better condition as when I traded it in, including its premium lift kit, stereo upgrades, advanced alarm system, and all-terrain 35 tires. If this cannot be provided, I demand a compensatory amount of $28,500, reflecting its market value minus the $3,500 trade-in credit. 2. A refund check for the total purchase price of the 2024 Toyota Camry, including compensation for gross negligence, unjust payments, incurred fees, and emotional distress, amounting to $150,000. Your dealership had no basis or legal right to sell me this vehicle, as the title and registration processes were improperly handled. Furthermore, your actions have voided the purchase agreement through the following violations: 🚨 Violations Justifying Demand for Compensation 1. VIN Fraud and Title Washing: • The emissions inspection report lists multiple different plate numbers for the same VIN, a direct violation of 49 U.S. Code § 32703, which prohibits falsifying VIN information. • The vehicle’s VIN has been inconsistently recorded as a “sedan,” “LE sedan,” “4DSD,” “saloon,” and other variations across documents. • Carfax indicates this VIN was titled/registered in December 2023, one month before my purchase, raising further questions about its true history. 2. Fraudulent MCO Submission: • The MCO provided to the DMV is incomplete and fails to meet national highway safety standards. • Your dealership and Toyota corporate failed to produce an authentic MCO when requested. 3. Odometer and Instrument Cluster Issues: • The warning lights fail to illuminate properly in Accessory (ACC) mode, violating FMVSS 101. • The faulty wiring and malfunctioning instrument cluster prevent me from trusting the vehicle’s safety. 4. Failure to Notify of Recalls: • Recalls 24TB04 and 24TA04 were issued in early 2024, yet I was never notified, despite these recalls addressing critical safety issues (e.g., improper welds). • Your staff dismissed my concerns about the vehicle’s excessive vibration and shaking, attributing them to “airflow and aerodynamics,” instead of acknowledging the underlying recall issues. 5. Part Swapping and Unexplained Modifications: • A GVWR reduction sticker on the door jamb indicates unauthorized modifications, though I made no such changes to this vehicle. This is consistent with part-swapping practices. 6. Gaslighting and Emotional Distress: • Your staff repeatedly dismissed my concerns and attempted to charge me for inquiries about recalls, further exacerbating my mistrust in your dealership. 🛑 Demands Upon Vehicle Return When I return the vehicle on December 27, 2024, at 4:00 PM, I expect: 1. My 2000 Chevrolet Silverado or compensatory payment of $28,500. 2. A refund check of $150,000 for unjust payments, fees, damages, and emotional distress. Failure to meet these demands will result in immediate escalation to the following regulatory and consumer protection agencies: • Arizona DMV Dealer Licensing Unit • Arizona Attorney General (Consumer Protection Division) • Federal Trade Commission (FTC) • National Highway Traffic Safety Administration (NHTSA) Additionally, I will begin a public awareness campaign to educate consumers on the importance of verifying their vehicle’s history, as this issue appears to be part of a systemic pattern. Your dealership has been provided with ample opportunities to address these issues and rectify your actions. It is now your responsibility to ensure this matter is resolved promptly and appropriately. Sincerely, peggy murphey

Camelback Toyota responded

Thank you! We're thrilled to hear that you found our service quick and easy. Your appreciation means a lot to our team. We’re here to make your experience seamless, and it’s great to know we hit the mark!

Camelback Toyota responded

Thanks, Omar! We're thrilled to hear you appreciated our updates and customer service. Your satisfaction is our priority, and we’re glad to have exceeded your expectations. Looking forward to serving you again!

Camelback Toyota responded

Thanks for the awesome feedback! We're thrilled to hear that Michelle provided you with attentive service and that your experience was smooth. Your satisfaction is our priority, and we look forward to serving you again soon!

Camelback Toyota responded

Thank you! We're thrilled to hear you had a great experience with our team. Our goal is to provide friendly and helpful service to everyone. We appreciate your support and look forward to seeing you again soon!

Camelback Toyota responded

Our goal is always to provide transparent, efficient, and respectful service, and it’s clear we fell short of that standard in this instance. The concerns you raised about the upselling of unnecessary services, the lack of clarity around recommendations, and the additional charges warrant our full attention. The interactions you described do not align with the level of professionalism we strive to maintain. To address your concerns thoroughly and ensure we improve, we encourage you to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

MICHAEL.ACOSTA45 responded

I’ve been waiting for her call for three days now, I spoke to Toyota brand engagement about the problem and they told me she should be calling me within 48 hours if not I have to call them back. It’s just sad the whole experience like I said real shady, if you can have her please give me a call tho.

Camelback Toyota responded

Hello Michael, I have been unable to reach you by phone. Please contact me at (602) 264-2841 Thank you, Katrina Coscarelli