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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
5,395 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,395 reviews

December 14, 2024

Cammeron was able to address the issue with my radio to my full satisfaction. Plus his professionalism, attention to detail, and friendly upbeat manner made my entire visit smooth and truly painless. I wil More

by Trish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cammeron Clark
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Dec 16, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback, Trish! We're thrilled to hear about your positive experience with Cammeron. Our team always strives for excellence, and it’s great to know we met your expectations. We look forward to seeing you again for your future visits!

December 14, 2024

Michelle Patnoe was very knowledgeable concerning to work that was needed. She was able to explain clearly. More

by TWINKIEPUSHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Patnoe
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Dec 16, 2024 -

Camelback Toyota responded

Thanks for the fantastic review! We're thrilled to hear that Michelle's expertise and clear explanations made a positive impact. Your feedback motivates us to keep delivering great service!

December 14, 2024

A great place to shop, very professional staff. I was well taken care of I felt valued, and they helped me every step of the way in my purchase. Justin Wimbish my sales representative, Ralph Walter More

by RBOECKNER
Recommend Dealer
Yes
Employees Worked With
Justin Wimbish
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Dec 16, 2024 -

Camelback Toyota responded

Thank you! We’re thrilled to hear you had such a positive experience with our team. Your satisfaction means everything to us, and we appreciate your kind words about Justin, Ralph, and Jonathan. We look forward to welcoming you back for any future needs!

December 14, 2024

The rep that assisted my elderly mother was rude. He didn’t provide any info on questions she’s had. This has happened time and time again. Y’all need to train your reps with good customer service an More

by APAUL___2O12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
pls look at your records for my last visit
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Dec 16, 2024 -

Camelback Toyota responded

We understand how important it is to provide exceptional service to all of our customers, especially those who may need extra assistance. We regret that your experience did not meet our standards and we are committed to improving the training of our team members to ensure better interactions moving forward. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

December 13, 2024

OK how long before they pay off my trade in its ben over a month now I now have a late notice on my credit had to drive 2 hours back 1 weeks later to Rey sing for are new lone they haven't sent any thing o More

by p51mustang777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
don't no the name
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Dec 16, 2024 -

Camelback Toyota responded

We understand how frustrating this situation has been and how it has impacted you. Delays like this are certainly not the kind of experience we want for our customers. To address your concerns promptly and provide a resolution, we encourage you to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

December 13, 2024

They’re ok, not great. Finance office is a high pressure sales experience which ruins the car buying experience. More

by Bro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lou Alsaadi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Chan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Camelback Toyota responded

It's disappointing to hear that the experience in our finance office felt high-pressure, as this is not the environment we strive to create for our customers. We want every step of the car-buying journey to be enjoyable and straightforward. To address your concerns further and ensure we improve, we encourage you to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

December 13, 2024

The service quick, I was expecting hours of wait time but it was less than 30 minutes and the staff provided great service More

by Jaebea17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kane
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Dec 16, 2024 -

Camelback Toyota responded

Thanks for the awesome feedback! We're thrilled to hear you had a quick and positive experience with our team. Your satisfaction is our priority, and we look forward to serving you again soon!

December 13, 2024

Excellent customer service, listen to exactly what I was looking for. Took care of me. Details of the vehicle. I would have family and friends buy a car from Camelback Toyota More

by lindacook
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Dinwid
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback, Linda! We're thrilled to hear you had a great experience with our team and appreciated the attention to detail. Your support means a lot to us, and we can't wait to help your family and friends find their perfect vehicle!

December 13, 2024

After a rough start, and some well intentioned prompting the team really delivered. Thank you. More

by todd_e_piotrowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service
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Dec 16, 2024 -

Camelback Toyota responded

Thanks, Todd! We appreciate your understanding and are glad to hear that our team was able to turn things around. Your feedback motivates us to keep improving and delivering great experiences. Looking forward to serving you again!

December 13, 2024

Always helpful, always honest, always on time. Titus is always great to us here at acertus. More

by JONNY.RAMOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titus
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Dec 16, 2024 -

Camelback Toyota responded

Thanks, Jonny! We're thrilled to hear that you're enjoying your experience with Titus. Your feedback means a lot to us, and we’re committed to providing the best service. Looking forward to continuing to exceed your expectations!

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