Camelback Toyota

I worked with Melanie Kranz who helped get me into a brand new 2022 Sienna! She was just awesome and really worked hard to keep in contact and make it happen! The sales and financing staff was willing t brand new 2022 Sienna! She was just awesome and really worked hard to keep in contact and make it happen! The sales and financing staff was willing to negotiate with me to come to a good deal! I was very happy with my experience! More

No pressure, straight forward, most importantly VERY good communicators about car arrival date/time, etc. See Sean, he will do you right. He is very knowledgeable and extremely hard working! In this crazy communicators about car arrival date/time, etc. See Sean, he will do you right. He is very knowledgeable and extremely hard working! In this crazy car buying time, I would go with Sean and this dealership again! More

Friendly and helpful. They made buying a car a much more enjoyable experience than I anticipated, especially at such a busy dealership. They made buying a car a much more enjoyable experience than I anticipated, especially at such a busy dealership. More

Get team work! Dwight Moore and Denita Kaiser helped me out. I thank the both! Dwight Moore and Denita Kaiser helped me out. I thank the both! More

I worked with Jonathan who helped me purchase my 4Runner. He was a good communicator, always made sure to let me know when a 4Runner was going to come up as available. He was personable and genuine. He was a good communicator, always made sure to let me know when a 4Runner was going to come up as available. He was personable and genuine. More

Camelback toyota was very helpful when we bought our new tacoma. With the limited inventory they kept us informed by phone exactly when the truck was on the lot. tacoma. With the limited inventory they kept us informed by phone exactly when the truck was on the lot. More

Working with ROBERT BABST made my experience at Camelback Toyota pleasant and rewarding. He is knowledgeable, attentive and courteous. He became my go-to guy with any questions and the man I will go to with Toyota pleasant and rewarding. He is knowledgeable, attentive and courteous. He became my go-to guy with any questions and the man I will go to with further questions and purchases ....This is a large dealership and he made the experience much more personal and understandable....USE HIME IF YOU CAN! ASK FOR HIM BY NAME....ROBERST BABST!!! More

Great communication about all the updates with my new vehicle. It was nice to have constant attention and a dedicated sales team. vehicle. It was nice to have constant attention and a dedicated sales team. More

Friendly staff and quick service. Great experience and found what I liked. Definitely recommend it found what I liked. Definitely recommend it More

SALES---Wnat you would expect HIGH pressure rude in your face, mostly. So the guy we got for sales was a new guy. We were in the lot talking about cars etc and some 'full-of-himself' manager came up and c face, mostly. So the guy we got for sales was a new guy. We were in the lot talking about cars etc and some 'full-of-himself' manager came up and completely interrupted us and talked over our sales guy and was generally rude. When we got inside our guy (we will call him Fred) was new so he had a trainer. The trainer completely cut Fred out and anytime I tried talking with Fred or to include him the other guy cut in or spoke over one of us. This should have been a sign but I liked the truck. We got through this with the normal lies and attempts to manipulate or etc. Fred then was allowed to walk us to finance. This was a fantastic experience the woman was amazing and everything that you should be in customer service, SERVICE--Two weeks after the sale I was on the phone with the service dept. I was told that there was a single point of contact and that no other person in the entire Camelback Toyota employment could do anything to help me. This person was not available and I could only leave a message and when he got around to it he would call me back. That is a disgusting and revolting way to run a service department. I was told it was because it was so soon after the sale that he was the only one. It would seem to me that if I need service 2 weeks after the sale that the owner would be on the phone making sure I was taken care of immediately. I finally got the guy on the phone took the car in and they did not provide the rental that was is a part of my contract but they did get me a ride home. They called back in a day and said that nothing was wrong and that I would just have to wait until something more catastrophic happened. I told keep the car drive it like you own it. They said fine. A few days later they called back and said hey so you were right. The transmission does have a problem and your tires are in serious need of replacement, so we are gonna get you new tires and order the parts. The part are on back order so you can have you car back till then and it is fine to drive until then if something happens we will have it towed. Those new tires were not new they were used they even have a plug in them. They did finally get me a rental during this time also. But I had to push for it. So the car parts come in and we make arrangements for a drop off 2 weeks into the future. This suited both of us as they at that moment had no rentals and I was not free to bring the truck in for several days. When finally the day to drop off arrived they call the at 5pm the night before to say that they will not have a rental and that I can still drop the car off if I want but I will be without that car for the duration of the repairs. I have a contract that says I get a rental during repairs and they have breached that contract twice in two months and lied about getting me new tired and sold me a truck with a bad transmission. More