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Camelback Toyota
Phoenix, AZ
5,398 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 5,398 reviews
March 23, 2021
First of all I had the best experience purchasing a truck from Camelback Toyota. I would Like to apologize to Trisha Hughes My service consultant. I had a problem with my truck. I was a total jerk and apolog from Camelback Toyota. I would Like to apologize to Trisha Hughes My service consultant. I had a problem with my truck. I was a total jerk and apologize from the bottom of my heart. She was absolutely fantastic and went out of her. way to fix the issue. She didn't have to be so professional. again Thank You to the sales and service. Departments. You have a customer for life if you will have me More
by chicagochuck
Employees Worked With
Trisha Hughes
March 20, 2021
congrats to camel back Toyota sells and sells Manger how dragged me from Tucson to phoenix by lie 4 hours back and fort drive just to make sure Toyota loos a customer because I will never ever buy a Toyota dragged me from Tucson to phoenix by lie 4 hours back and fort drive just to make sure Toyota loos a customer because I will never ever buy a Toyota in rest of my live . Gabriel More
by geogie_badel
Employees Worked With
congrats B&your manager
March 07, 2021
Great customer service, matthew took care of us like Great customer service, matthew took care of us like family and got us a great deal on a new camry ! Very satisfied with my experience here ! Will de Great customer service, matthew took care of us like family and got us a great deal on a new camry ! Very satisfied with my experience here ! Will definitely come back on a future purchase. More
by George F
Employees Worked With
Matt Finn
March 05, 2021
Shame on you Camelback Toyota. My wife & I set up an appointment to see a 2010 Toyota Highlander, which we were ready to pay for, in cash. The appointment was made 3/1/21 with Danya, for Tuesday the 2nd appointment to see a 2010 Toyota Highlander, which we were ready to pay for, in cash. The appointment was made 3/1/21 with Danya, for Tuesday the 2nd at 10:30am. She even promised to come in on her day off. After driving for 2 hours to get there, my wife was informed that she wouldn't be able to see the vehicle because it went to the body shop to have the bumper painted. Communication breakdown. The sales team manager, Connor, was nice enough to fill up her gas tank & offered to bring the Highlander to us on Wednesday March 3rd. We then made plans, including loaning my car to my neighbor whom I work & carpool with - to get to work on the 3rd. I ended up taking our other vehicle & took the kids to school. This meant I had to arrange to come in to work late & leave early to pick our kids up from school, to make it home in time to meet with Connor to see the Highlander. Wednesday, after the plan was already in effect & I had to miss work at this point to pick up my kids, my wife received a call from Connor, informing her that someone would be coming to look at the vehicle before he had scheduled to bring it to us. He let her know that, "If they don't buy it, I'll still bring it up to you." Keep in mind, THEY made the mistakes that led to this. We had also offered several times to put a deposit down to hold it because we were SURE we would buy it! We were told repeatedly that it wasn't necessary. A little before noon on Wednesday, my wife got the call that they sold the Highlander. But it gets better, he then offered us a 2012, with higher mileage, for $5,000 more. This vehicle was offered to us while it was being shown to someone else, at their house & another interested party was waiting for it. We were assured that it could be ours though, if we would just pay for it first, sight unseen. This Dealership has no integrity, does not honor their commitments, has terrible communication across it's teams & has poor accountability. I can see from the other poor reviews that the only response they have is to contact their customer relations manager, which it sounds like doesn't respond. We have already sent emails to Brandon, the internet sales manager & Jens, the general sales manager. Neither has replied. We do plan on filing a complaint with the BBB & informing Toyota Group. We are out time, effort, energy & lost wages. On top of that, even after letting them know that we won't be doing business with them, we still get phone calls from their sales team. I've had to block several #'s. More
by Jon Campbell
Employees Worked With
Danya, Connor, Brendan, Jens
February 13, 2021
Great experience! Ali is super friendly and helpful, and made the whole process quick and painless. Got a great deal on the car I wanted too. Thanks again! made the whole process quick and painless. Got a great deal on the car I wanted too. Thanks again! More
by Celey23
Employees Worked With
Ali Srowjy
February 09, 2021
Bought a 2005 Chevrolet Silverado 4 door 4WD with 80,000 miles at Camelback Toyota, 1550 East Camelback, Phoenix, AZ in April 2020 from Salesman Elijah Cid. We were assured that all the fluids were new and miles at Camelback Toyota, 1550 East Camelback, Phoenix, AZ in April 2020 from Salesman Elijah Cid. We were assured that all the fluids were new and the mechanics went through it before it was sold to us. Since then it was driven only 5500 miles. This past week, the transmission died. Took it to my mechanic and he said the transmission was fried and there was not a drop of fluid in the transfer case. He also said that the transmission had been worked on before as it was missing parts, such as 4 bolts from the bell housing when there should have been 6 total. I inquired online with Camelback Toyota if there was a warranty still on the vehicle since I lost the paperwork and they said they would call me back. I promptly received a call from a salesman (Bobby Peterson) saying that he needed used trucks and would like to take my truck in trade and sell me another vehicle. When I told him that the truck was dead and at the mechanic, he asked if I was in the lot to trade it in! What!?!? Apparently they hunt for customers when you make any inquiry. I asked if Eli was still there and turns out he is the new car sales manager so I spoke with him. Turns out the truck only had a 3 month warranty. I expressed my concern that the mechanic at Camelback Toyota must have forgot to put fluid in the transfer case (which is supposed to be changed every 40,000 miles) and the transmission fried at only 85,000 miles. Eli said he would be calling me at 10am on Saturday, February 6, to see what they could do. It’s Monday and NO response. Sent Eli a text today and no response. I believe this is not Eli’s fault as I am sure that he believed in the mechanics at his shop. Eli is very personable and professional. Now I’m stuck with a $2700.00 repair due to someone’s negligence at Camelback Toyota. I should not have trusted this dealership. BUYER BEWARE - when you are buying a used vehicle from a dealership, take it to your own mechanic to have it checked before you buy it. I’m going to be buying 2 cars in the next year for the kiddos. Just not from Camelback Toyota. More
by Nickwubker
Employees Worked With
Eli Cid
February 07, 2021
Awesome dealership and Ali our salesman was the absolute best he gave us a deal of a lifetime!! Definitely will buy our next vehicle here best he gave us a deal of a lifetime!! Definitely will buy our next vehicle here More
by Spencerowens24
Employees Worked With
Mark guerrero, Ali Srowjy
February 03, 2021
Process went very smooth. Not to much back & forth on the price. Love our new Tacoma. Look forward to driving it on new adventures. Thanks Ali!! 👍 price. Love our new Tacoma. Look forward to driving it on new adventures. Thanks Ali!! 👍 More
by Bhunter2727
Employees Worked With
Ali Srowjy, Roddy Awawdah, Devvan Vela, Ali Srowjy
