Camelback Toyota

We worked with Ladon Henderson, and he was absolutely amazing. I came in to get my car serviced and decided to look at some cars online. While I was waiting, I popped up at the front desk and asked for s amazing. I came in to get my car serviced and decided to look at some cars online. While I was waiting, I popped up at the front desk and asked for someone to help me with a car online. Ladon came up and he assisted me. The car I originally wanted to see was already sold, so he ended up showing me a car that wasn't ready to be sold yet. All he asked me my preferences, and BAM!!!! Found my little diamond in the rough. I truly appreciated Ladon's help with the whole process. It was easy and we enjoyed working with him. More

Thank you, Jordan Cruz! I love how you took seconds to greet me the minute I arrived. You listened to my concerns, and now I am driving the best car in the world from Camelback Toyota. I love my new car! greet me the minute I arrived. You listened to my concerns, and now I am driving the best car in the world from Camelback Toyota. I love my new car! Also, I would like to thank Eli for working with me and making sure all my needs were met. The car was a great selection. And finally, I can't forget about the cool guy that wrapped up the finance portion, Bryan Holsapple. I laughed the entire time during contracting. I even earned a new nickname during the process. What a great team! Thank you all for making my car buying experience amazing and something to remember. More

5 star experience all the way! So happy to have worked with Sean, sales director , Xavier sales professional and Denita in finance. This team made car buying easy and a positive experience. My first Toyot with Sean, sales director , Xavier sales professional and Denita in finance. This team made car buying easy and a positive experience. My first Toyota Tacoma and loving it! More

Thank You, Cheyenne, Vince, and Danielle...................................... After researching every pickup truck available on the planet we finally decided on a Toyota Tacoma. Danielle...................................... After researching every pickup truck available on the planet we finally decided on a Toyota Tacoma. The Az Tacoma Facebook Group,Tacomaworld and several friends that own Tacoma's helped make the decision easier. As a small company, we grew from relying on Uhaul once every 3 months to 3x a month and more. So this truck was not only a gift to myself but a necessary part of running my business efficiently. Moving pallets and several boxes per day was not not cutting it in a Hyundai Elantra. I Called several Toyota dealers and was not clear on the trucks and options so I called Camelback and asked for a manager. I was fortunate to speak to Vincent Bruno a Senior Manager and decided to schedule an appointment. After speaking to Vincent for 10 minutes I was happy I made the call. Vincent explained the financing and all the choices available to me. Then he summoned Cheyenne who graciously showed me every Tacoma on 3 lots until I was 100% sure I was selecting my perfect Tacoma. A 2021 SR5 4 wheel drive in Cement Grey with Black Rims...Wow-what a truck. Cheyenne and Vince also made me a great deal on my trade-in and $2500 more than another dealer. Danielle in financing was enjoyable, professional, and thorough in completing the deal. So in closing, I rarely write reviews but I am more than Happy to vouch for Vince, Cheyenne, and Danielle at Camelback Toyota. I purchased my truck yesterday and woke up this morning and drove it to Sedona with Skittles. Great ride and so many interesting safety features, The GPS and stereo may take a few days to comprehend. But I love this truck and can't thank these guys enough... Stay Safe Kevin More

Seth Ibarra was my Service Advisor and he did an amazing job! He helped me find a cost-effective service solution that solved the issues I was having with my vehicle. He really went above an beyond. I hi job! He helped me find a cost-effective service solution that solved the issues I was having with my vehicle. He really went above an beyond. I highly recommend! More

I just bought my first "new" car from camelback Toyota and am beyond satisfied. From the moment I called the dealership I was treated with ample service. I was able to get the car of my dreams at the pric and am beyond satisfied. From the moment I called the dealership I was treated with ample service. I was able to get the car of my dreams at the price that was right for me finically. Whey step of the way I was kindly guided and never felt obligated or forced. I worked directly with Ryan G, Eddie K, and Brian (in financing). Being that I sold my car and was unable drive down to view the vehicle, Eddie personally delivered the car to me in Flagstaff. In short if your looking to buy a car with and want that stress free warm and fuzzy feeling these are your people! More

After over a week of shopping on CarGurus, I found what I was looking for at Camelback Toyota. I spoke to the internet sales manager Ryan who assured me the truck had gone through Toyota’s 150 point inspecti was looking for at Camelback Toyota. I spoke to the internet sales manager Ryan who assured me the truck had gone through Toyota’s 150 point inspection. The next day Amanda drove the vehicle to my home for a test drive. The first thing I noticed is that the aftermarket key fob wasn’t functioning properly which I mentioned to Amanda. Before leaving my driveway I checked to make sure the 4WD functioned properly which it did not. I test drove the truck and everything else seemed in order. After returning home I noticed a hose clamp around one of mounts for the tailgate, and that the tailgate soft open wasn’t functioning properly which I also mentioned to Amanda. Later that night (Saturday, Oct 15th) Ryan, zealous to make a deal called and said they were going to push the deal through and have the truck to me the next day with paperwork to sign along with all the issues fixed I’d discovered throughout the test drive. The next day the only call I received from Camelback was from finance trying to push the deal through. I got irritated because I wanted the fixes in writing and proof of the 150 point inspection because at this point I was obviously suspect that one had not been done. Fast forward into the following week and all I kept getting was dodged calls and texts to answer if all the issues had been ironed out. Finally Wed afternoon I got in touch with a director who told me the 4WD wasn’t operating correctly and they’d ordered an actuator to fix it...Amanda wouldn’t admit to this but kept making excuses why whe wasn’t able to deliver the truck in the days prior. Thursday the 22nd Amanda showed up nearly 2 hours late at 6:45 pm to pick up my trade in and drop off the Tundra I was buying. I asked several times if all the issues were worked out but wasn’t given any proof of the 150pt inspection. The next day I noticed the remote start was working but the driver door would not lock or unlock using the key fob. I also saw that the hose clamp was still on the tailgate mount and that it clearly wasn’t operating correctly. Fast forward a week and a trip to Tucson I notice that the front tires were wearing terribly on the outside shoulders. I parked the truck on level ground I could visibly see the alignment was out no less than 1” from top to bottom. At this point I also noticed that both upper ball joint boots are cracked and leaking grease. I took the truck in to get a new grill installed as per the contract agreement and asked about the key fob, tailgate and alignment and ball joints. The grill was installed and alignment done, the service manager told me the tailgate wasn’t in the contract even after I had Amanda add it to the IOU list. He had the hose clamp taken off which was clearly a bandaid for the underlying issue. He also told me that I’d have to go to a shop to get the fob fixed. Completely dissatisfied and irate, at this point I knew I’d been taken and that this truck had never been through an inspection: tires out of alignment, tailgate held together by a hose clamp, 4WD not operating correctly, balljoints needing attention and key fob not functioning correctly...what about the engine, transmission, transfer case, rear differential and all their fluids and wear this inspection is suppose to pick up on? All while trying to contact a manager or director to address the issues, my credit union started reaching out to me about payment for my trade in. I was told 10 days for payoff when going over the finance contract. Today, Nov 17th having had my payment information from Toyota financial for 1.5 weeks for the new loan, my trade in has finally been paid off, 26 days after signing the contract for the new vehicle?? I’ve tried every avenue to get the issues on the new truck fixed with no response. I believe Toyota has their dealerships conduct inspections for peace of mind to the consumer and to uphold their reputation of quality. It appears Camelback uses this to their advantage without actually conducting the service/repairs. I thought buying from Toyota because of extensive inspection would be the best option. As it turns out, I’m the one finding all the issues that would’ve been rectified at a reputable Toyota dealership. Completely disgusted. More

I am very disappointed with my recent purchase experience of a Certified Pre-Owned Toyota and subsequent service from Camelback Toyota. It all started with difference in the price of the vehicle from what I of a Certified Pre-Owned Toyota and subsequent service from Camelback Toyota. It all started with difference in the price of the vehicle from what I signed with the sales person and what finance presented to me. Camelback Toyota delivered the vehicle with a large area of clear coat missing on the driver’s door, and has not been fixed. When the vehicle would not start, the towing provider with Toyota Care damaged the front spoiler because he had the back wheels raised too high. No one with any authority has contacted me about these issues. The salesperson told me that they would fix the clear coat, but nothing has been done and I still have a vehicle with a door that looks terrible. It makes me wonder if the door was repainted and if the dealership may be hiding facts. Additionally, my front spoiler damaged by their tow truck driver remains damaged and not repaired. Overall, I remain very disappointed with Camelback Toyota. More

Purchased a new Tundra & Rav4 here in 2017 and were happy with them. Deal was reached and paperwork ready when we arrived. His truck was rear-ended and totalled in 2018 and tried to replace with another Tund with them. Deal was reached and paperwork ready when we arrived. His truck was rear-ended and totalled in 2018 and tried to replace with another Tundra (would have been our 3rd). Sales department was useless. Every communication consisted of come lounge around the lot. They refused to broker any semblance of a deal without driving 4 hours. In 2019 tried twice to upgrade and had the same, if not worse experience. No sale. In 2020 we tried yet again (like fools) to get a 2nd Rav4. I don't know what is wrong with these people but I wouldn't recommend to anyone unless you have no life and enjoy spending HOURS, days or even weeks wandering around a car lot. They wouldn't even answer basic questions without coming to the lot for torture. We were once loyal Toyota lovers. Never again. Not because of the cars, but because of Camelback. I don't see David Johnson among the choices in these names but it wouldn't let me review without pointing a finger at someone. Camelback reviews are bad. There is a reason for that. More

Deanna and Chris were THE BEST! They were both knowledgeable, friendly and made me and my wife feel comfortable during the entire purchasing process. PLUS, I was able to get my DREAM truck at the knowledgeable, friendly and made me and my wife feel comfortable during the entire purchasing process. PLUS, I was able to get my DREAM truck at the best price In town. We will be recommending Camelback Toyota to everyone we know interested in a new vehicle. Thank you thank you thank you! More