Camelback Toyota

Was told to reach out to her after a negative experience, I emailed her a thoughtful and detailed explanation to pass along to the GM, never received any confirmation or follow-up. When I called to ask to sp I emailed her a thoughtful and detailed explanation to pass along to the GM, never received any confirmation or follow-up. When I called to ask to speak the GM I got the tired lies of he was in a meeting and was refused to be sent to voicemail. More

Shady, I purchased a 2017 BMW X3, from them in Shady, I purchased a 2017 BMW X3, from them in October, 2019. Before I drove the car home they went through every item the car had: Apple Car Shady, I purchased a 2017 BMW X3, from them in October, 2019. Before I drove the car home they went through every item the car had: Apple Car Play, Navigation, Sirius Radio, Napa Leather and Run Flat Tires. He highlighted it on my equipment list. Everything highlighted and discussed was true, but they lied about the run flat tires. They installed inexpensive regular tires, no place for a spare in a BMW. No warning that these are regular tires and you don't have a spare! That would Never happen at a Tire Shop or Costco Tire center: big warning if you put non run flats on a BMW... You don't have a spare!, The handling was not what I was used to, but I never suspected the tires, because I believed them. Finally took it to BMW, turns out the tires were the problem. They refused to help me out. I wouldn't recommend buying a BMW from them. More

I contacted this dealership on a Sunday afternoon about a 2019 4x4 Chevy truck they advertised on Autotrader and spoke to Amanda in the internet department. I live more than 80 miles from the dealership so I 2019 4x4 Chevy truck they advertised on Autotrader and spoke to Amanda in the internet department. I live more than 80 miles from the dealership so I made an appointment to come in as soon as they opened on Monday morning with intent to purchase that vehicle. Amanda promised to call me if anyone showed up before closing Sunday wanting to purchase that truck. She gave no option to place a deposit. Living so far from the dealership it wasnt possible to race right over there. At 4pm a manager from the dealership, Caleb, called to confirm my morning appointment. The next morning I drove down with a friend to purchase the vehicle. I called to say I was running a few minutes late. I'm now told, sorry that vehicle was sold late last night! So I've driven 1 1/2 hours to see a truck they sold to someone else very late Sunday? I got no phone call to cancel that appointment just a txt message that I never saw. Now at 9:30 am Caleb calls me wanting to know why I didn't show up for my appointment. I ask why he thinks I would show up when they sold the truck I wanted without telling me. He informs me that I was coming in to see a 2016 Equinox not a truck. He tells me autotrader notified the dealership saying I was looking at a 2016 Equinox. Caleb says I was definitely looking at the Equinox and some guy named John was attached to my phone number. He says, "That must be your husband"! Now I'm getting upset. I tell him first I have no husband, I was not looking at an Equinox, and I don't know any John person! I get told that's why no one called you because you were looking at an Equinox. I tell Caleb I have no idea what he is talking about. I get an oh well I'm sorry. I say thats all you've got to say about this when I drove 1 1/2hrs for nothing. I hang up and call to speak to the general manager. I get told he is in a meeting and that he has a person who handles all his complaints. I say I'd like his voice mail so I can leave him a message. Im told he gets mad if she lets anyone leave a voice mail for him. Im then instructed that she will have to give my name and phone number to him on a piece of paper. I never received a return phone call from this manager. I am evidently not important enough to him to get him to call back. So I'm a single female and a cash buyer but he can't do me the courtesy of returning my phone call to hear what happened to me. I don't appreciate the treatment I received. I question the vehicle being sold late on Sunday night when I was coming in to buy the truck when they opened on Monday. I could not recommend this dealership and I certainly would not use them in the future. More

Never gave up!!!!!! Hi, I am sharing this experience with you because you must be looking for a vehicle. I absolutely love my 2004 PT Cruiser, don't want to give it up. Hi, I am sharing this experience with you because you must be looking for a vehicle. I absolutely love my 2004 PT Cruiser, don't want to give it up. Toyota on Camelback is extremely fortunate to employ a professional, mature, laid back but aggressive man named Mr. Eddie K. Because of my search for my next love of my life car, it has taken me months to decide. Along the way Eddie K has stuck with me. Not kidding, He sent me videos he actually took of vehicles inside and out. It has been 2 or 3 months speaking with him that I finally went to test drive a Toyota CH-R. To my delight he came out looking professional and educated in the industry. I knew I could TRUST him. So will you. He gave a tour of the Dealership, however had problems with the coffee machine. ha Bottom line is, did I purchase that CH-R? NO. But he is staying on it for me, even though I am a hard sale. He makes you want to purchase your next car at Toyota and with him. Hope this helps. Don't mind leaving my name. Gloria PS Don't expect a beer from the girls upfront. WATER.... More

The worst dealership I’ve ever been to. Had the keys credit ran offer signed and they sold the car to someone else that came in after us. Worst business practice in all of Arizona credit ran offer signed and they sold the car to someone else that came in after us. Worst business practice in all of Arizona More

Had my truck towed in on Monday morning for new tire. Called Tuesday 3 times and receptionist and service team could not locate truck and told me it wasn't there. Had to track down the tow truck driver Called Tuesday 3 times and receptionist and service team could not locate truck and told me it wasn't there. Had to track down the tow truck driver who swore up and down that he dropped it off at the service department at this location. Called back again on Wednesday to find out after being on hold that the truck was there and the service manager would call me later that day. No response, called again Thursday and service guy again told me my truck wasnt on file. Oh my god, finally after putting me on hold, the service manager that was supposed to call me back was off for the day, but keys and paperwork was on his desk. Nobody called me back, so disappointed and this should of been an in and out deal, just like it normally is when I go to Toyota Peoria. Instead, 3 days later, couldn't work Tues or Wednesday, pissed off customers and now I'm working Saturday and Sunday to get caught up! COME ON MAN! More

Great experience Devvan and Jason are the best! Everyone at Camelback Toyota was amazing. Devvan and Nick made it great find me a great deal and great car. Their manager Vince was very nice and went Everyone at Camelback Toyota was amazing. Devvan and Nick made it great find me a great deal and great car. Their manager Vince was very nice and went above and beyond. Finance was great Chris was a big help. Thank you Camelback Toyota for a great experience and will visit you again on my next purchase. will send everyone to do business there. More

Devvan wasn’t very personable and a pleasure to work with. I would definitely work with he and Jason Billings again. Camelback Toyota did everything thing to get us what we wanted. with. I would definitely work with he and Jason Billings again. Camelback Toyota did everything thing to get us what we wanted. More

I bought a car at Camelback Toyota this week and cannot say that it was the no pressure environment. It was actually the opposite. I was kept there 6 hrs trying bit to be ripped off. We finally came to a d say that it was the no pressure environment. It was actually the opposite. I was kept there 6 hrs trying bit to be ripped off. We finally came to a deal but I cannot say I would use them again. It was disappointing to say the least. I was kept waiting for a very long time. I should have just left and gone to another dealership. I did want a Toyota but not the hassle. I won't be back there for service. More