Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Camelback Toyota
Phoenix, AZ
5,402 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,402 reviews
October 24, 2017
Bad experience I was trying to buy a Tundra from Camelback Toyota. After they sold the tundra that was approved for me from TFS, they said they don’t have nothing to I was trying to buy a Tundra from Camelback Toyota. After they sold the tundra that was approved for me from TFS, they said they don’t have nothing to offer me. I had to go to another dealer “RightToyjta”, I bought my tundra from that dealer, fast and easy. But Camelback refuse to gave me a good and polite sales service. Thanks to dealer like Camelback, other dealer growing up faster. Camelback Toyota was playing the game with the price and with my deal . More
by Manolo
Employees Worked With
Boo, and Nikki
October 08, 2017
Meh... Could've been better My Salesperson: Was just there today (10/8/17) - Feisal was great! - very patient, friendly, and low pressure! As soon as I decide which of the 3 cars My Salesperson: Was just there today (10/8/17) - Feisal was great! - very patient, friendly, and low pressure! As soon as I decide which of the 3 cars (I Drove 3) to purchase I will be going back to Feisal!! The past 3 months I have done tons of research and test driving and hoped that once I drove those cars there would be a delineating factor making a purchase decision easy - it wasn't. All 3 vehicles were great - especially the Rav 4 and Highlander! I told Feisal I needed to weigh the pros/cons of each car before deciding, expecting a typical gnarly car salesman response, he said he understood and let me know he can be reached anytime by cell if I have any questions or to set up a time to come purchase the one I want. I appreciate that he did not try to manipulate me by creating the fear that my cars would not be there because so many other people want them, etc... THANKS SO MUCH! I'm sorry I couldn't make a decision so you could have commission on a sale today. :( The other 'Salespeople': What happened to happy, friendly, smiling atmospheres!? I was there about 2 hours, including the 3 test drives. The energy in this dealership is very very different than the energy in any other one I've been in, EVER. There was no happy, smiley, high energy atmosphere here. I was met with grimaces and scowls - actually everyone was. WHAT A TURN OFF! As I watched what was going on inside I noticed they were like that with everyone. Other dealerships have friendly people who smile and ask how you are even they are just passing by you while you wait for your salesperson to get a car. Not one person smiled or said hi, even when they passed directly by me and other customers. There was a guy, who I think may have been at the top of the ladder, he was in a blue dress shirt and slacks, he walked towards me to pass and do something, he didn't even crack a grin when I smiled and said hi to him. Shouldn't customers feel welcome and comfortable in an environment where they are going to spend a lot of money, which funds your checks? The young guys were more concerned about some game they were missing and having to work than providing friendly customer service (as a customer it makes me uncomfortable and lose interest in a business when I overhear employees whining). It just sets the energy up to be down and negative. Overall: 1. My salesperson, Feisal, was great and the only reason I will go back, because he was so patient and low pressure. I still feel badly that I couldn't decide on which car today. 2. The lot had a very small selection of new and used. If you need to have a lot of options to select from this location may not work - you'll end up dealer hopping to test drive various new/used models. It's 97% toyota products on the lot. 3.The energy from the staff, has room for much improvement! Try being a bit more friendly and welcoming to people who are investing their trust and hard earned money in your store. Especially management. Everything from the top trickles down. The energy/vibe upper levels project is what comes down to the lower level at the customer experience - the staff is a reflection of the operation and attitude of upper levels. More
by +N-rgy
Employees Worked With
Feisal Ismaiel
September 23, 2017
Best dealership in the Valley, hands down! I had the best car buying experience at Camelback Toyota! My sale rep was Roxanne May. I would highly recommend her. She is very patient, understandin I had the best car buying experience at Camelback Toyota! My sale rep was Roxanne May. I would highly recommend her. She is very patient, understanding, and the rest of the staff are amazing as well. This location is extremely clean and they have a ton of options to make your car buying experience one to remember! I have already referred 2 friends to this dealership! More
by Kelicia
Employees Worked With
Roxanne May
September 14, 2017
Camelback Toyota Dealership Was A Pleasant Experience Ryan Hill and Richie, Camelback Toyota employees, we're upfront and honest with us. We told them we wanted a 2018 Toyota Sequoia Platinum and a fair Ryan Hill and Richie, Camelback Toyota employees, we're upfront and honest with us. We told them we wanted a 2018 Toyota Sequoia Platinum and a fair trading in price for our 2012 Toyota Sequoia SR5. Ryan was always in constant communication with us compared to other dealerships. Ryan is the reason Camelback Toyota got our business...Danny More
by Oro
Employees Worked With
Ryan Hill, Richie Davidson
August 29, 2017
Great sales staff Very pleasant experience purchasing a new Tundra! Thanks Ryan Hill for your professionalism. We drove across the valley to buy from this dealership Very pleasant experience purchasing a new Tundra! Thanks Ryan Hill for your professionalism. We drove across the valley to buy from this dealership because of the sales staff. More
by #1Tundra
Employees Worked With
Ryan Hill
August 06, 2017
Best Car Buying Experience Ever Awesome dealer! Awesome customer service! Lou Alsaadi, Ali Jaber and Edin Guerra are good and honest people. Lou asked for what we need and he heard u Awesome dealer! Awesome customer service! Lou Alsaadi, Ali Jaber and Edin Guerra are good and honest people. Lou asked for what we need and he heard us. Ali processed our documents with such ease. Edin discussed everything in detail and even towards the end of the sale, it didn't feel like we were being rushed. My husband and I had a very relaxed, stress- free car buying experience. We already started talking to our friends about Camelback Toyota and our wonderful experience! Thank you! We will definitely be coming back!! More
by Ignatius Tee
Employees Worked With
Edin Guerra, Ali Jaber, Louai Alsaadi
July 31, 2017
Amazing!! A+++ Thanks to John DeArmond for his excellent knowledge, patience, honesty, and making us truly feel like family. This was night and day to other car deal Thanks to John DeArmond for his excellent knowledge, patience, honesty, and making us truly feel like family. This was night and day to other car dealers I dealt with searching for a car. A great experience, true professionals with heart! We will be second time customers. Thank you also to Ali Jaber for making the finance end a piece of cake. Truly appreciative. More
by Deborah Richardson
Employees Worked With
Ali Jaber, John DeArmond
July 23, 2017
Bravo!! Thanks to John DeArmond and John Vaccaro for their kindness, esplanations and patience in the purchase of my new Toyota! Grazie mille from the Itali Thanks to John DeArmond and John Vaccaro for their kindness, esplanations and patience in the purchase of my new Toyota! Grazie mille from the Italians Sandra More
by Gagliano Sandra
Employees Worked With
John DeArmond, John Vaccaro
July 22, 2017
TRD PRO Experts!!! I tried ordering my 2017 TRD PRO from Big Two and after months of being strung along on a fictitious wait list, decided to call Camelback Toyota. Fro I tried ordering my 2017 TRD PRO from Big Two and after months of being strung along on a fictitious wait list, decided to call Camelback Toyota. From my first phone conversation with Ian Grundstrom I had 100% confidence that if I put down a deposit he would take care of me. Richie Davidson called me back to and offered a very fair price on the Truck especially due to the demand and took my deposit over the phone. Most dealers were offering these PRO's over $50K for months and the price I paid was very fair in comparison. The truck was supposed to deliver in the first couple of weeks in July and it even arrived early. Both of these gentleman did an excellent job keeping me up to date on the status and production of the Truck and I honestly could not be happier with my purchase! They even had patience with me toward the end when I started to get cold feet. This is our 2nd Camelback Toyota and we would highly recommend them for any of your Toyota needs!!! More
by Matthew R Bernard
June 28, 2017
Great Experience My wife got exactly what she wanted for the exact price she wanted to pay all in 3 hours time and the sales reps treated her like a queen. My wife got exactly what she wanted for the exact price she wanted to pay all in 3 hours time and the sales reps treated her like a queen. More
by Robert Locker
Employees Worked With
Richie Davidson, Ryan Johnson, Tony Khalil
