Camelback Toyota

Best Dealership in AZ Id like to publicly express my gratitude and appreciation for the following: Mikki, Laurie, Richie, Ross, Ash, Ty, Todd at Camelback Toyota. These few Id like to publicly express my gratitude and appreciation for the following: Mikki, Laurie, Richie, Ross, Ash, Ty, Todd at Camelback Toyota. These few members of the best dealership in AZ have set the standard for outstanding customer service and customer consideration. I have now purchased 2 vehicles under Ross's management. I cant give enough thanks to this great team for making my experiences with any visit pleasant and enjoyable. After a long day nothing feels better than the kindness and generosity Camelback Toyota offers on a daily basis. Thanks again for your time, help and making my experiences there feel like Im home. More

Above-and-beyond service from a Camelback Toyota employee I have always received great service from Camelback but one of their Parts Sales representative, Richard (Richie) Silba was exceptional. I was in nee I have always received great service from Camelback but one of their Parts Sales representative, Richard (Richie) Silba was exceptional. I was in need of a replacement part for my 2011 Rav4 which was extremely difficult to find. Richie made a number of calls to find this part already painted. When it was obvious that a 'finished' part was not available, Richie made all the arrangements to get the unfinished part painted. Richie even called me after the arrangements were made to confirm that all was done and to my satisfaction. It is so rare to see this kind of service nowadays but I think it is typical of Camelback Toyota. Thanks to them and to Richie! More

2017 Highlander Purchase Our experience purchasing a 2017 Highlander SE at Camelback Toyota in Phoenix AZ was excellent. The salesman (John DeArmond) was very informed about Our experience purchasing a 2017 Highlander SE at Camelback Toyota in Phoenix AZ was excellent. The salesman (John DeArmond) was very informed about the technical and performance characteristics of the car. We were not able to stump him. We were treated fairly and felt we got a good deal. We would recommend the dealership to others interested in a Toyota product. More

Fair price I worked with Roxanne and Ryan, fasted car purchase I made. After 3 hours I was driving home my brand new truck. They also threw in a new hat ! I worked with Roxanne and Ryan, fasted car purchase I made. After 3 hours I was driving home my brand new truck. They also threw in a new hat ! More

Quality people and service Purchased a car from Robert and highly recommend working with him. He is professional in every sense of the word. Respects people's time and operate Purchased a car from Robert and highly recommend working with him. He is professional in every sense of the word. Respects people's time and operates with honesty and integrity. Genuinely a good man More

I almost bought a Jeep 30 minutes before. Thirty minutes prior to showing up at Camelback Toyota I was convinced I was going to buy a Jeep. My thinking was I would go rule out the 4Runner, th Thirty minutes prior to showing up at Camelback Toyota I was convinced I was going to buy a Jeep. My thinking was I would go rule out the 4Runner, then hurry back to the Jeep dealer so I get my Jeep and go home. I took a brief test ride with John "Deere," he explained all of the various features, benefits to a Toyota etc... Truth be told the 4Runner looked a whole lot cooler to me, but I liked the engine in the Jeep better. John pointed out resale value, reliability and a few of the things the Grand Cherokee lacked but without speaking negatively about the competition. He was extremely professional and pleasant, not to mention patient with me. For the xxxx of it I figured I would do the math with Joe, including my trade in. Both the Jeep and the 4Runner were pretty much the same price but the customer service sold me the Toyota. I got to the dealer very late in the day and really felt bad when we wrapped up after 11 PM. The entire process was extremely pleasant. I was happy with my purchase price, had awesome customer service and will certainly recommend this dealership to my friends and family. John, Joe and Billy really went the extra mile and I truly appreciate them. Thank you. More

Camelback Toyota does not use genuine Toyota parts I was shocked to find this dealer does not install genuine Toyota parts and also uses third-party vendors (AZ Sun Tops in my case) to perform work. Bu I was shocked to find this dealer does not install genuine Toyota parts and also uses third-party vendors (AZ Sun Tops in my case) to perform work. Buyer beware- when the parts, which are not covered by Toyota fail the dealership does not warranty or perform the repair. You are then left dealing with the third-party vendor yourself. Kim McKay was confrontational, bullying and very unethical when I asked to have my issue addressed and Ross Ehler will not accept my calls. I have to have my credit card company refund the purchase and I was advised by Toyota corporate, who alleges they have many complaints about Camelback Toyota, to have the repair performed by Right Toyota More

Experience with Sales Person Our experience with Tony who was our sales person was great, he was very helpful and gave us what we wanted in our vehicle and price. Brian in finance Our experience with Tony who was our sales person was great, he was very helpful and gave us what we wanted in our vehicle and price. Brian in finance was also great and helpful. I would come here again to purchase a vehicle. More

Internet Sales group is Excellant Buying through the Costco Auto buying program via the Internet Sales Group at Camelback is the best car buying experience. Very friendly, professional Buying through the Costco Auto buying program via the Internet Sales Group at Camelback is the best car buying experience. Very friendly, professional and no pressure. Thanks goes to Adam, Brian, Richey and Sylvia in parts. also thanks to the Finance dept. More

Kevin Pool - Car Salesman Extraordinaire If you’re planning to buy a new car, don’t look any further than Kevin Pool at Camelback Toyota for a premier sales experience. I just purchased a R If you’re planning to buy a new car, don’t look any further than Kevin Pool at Camelback Toyota for a premier sales experience. I just purchased a Rav4 with Kevin’s extraordinary help. And, get this, I completed the selection and put a deposit down over the phone from across the country. A first for me; and it was a breeze with Kevin’s amazing expertise. He worked with me to find the perfect match from Camelback Toyota’s selection on the lot, and then he expertly negotiated with the sales manager to arrive at a price that made me very happy. We planned for me to test drive the new car when I arrived home from my trip before completing the sale. When my flight was delayed, to work with my tight schedule, Kevin met me at the airport and my test drive became my transportation home. His attention to every detail to complete the sale left me feeling as though I were a good friend. Kevin’s competence, integrity and easy manner brought the perfect ingredients to a perfect deal. Thank you Kevin Pool! More