Camelback Toyota

Worth the trip! I rented a car and drove 4 and 1/2 hours from Henderson, NV to buy a car from this dealership. All of my email correspondence was very helpful and inf I rented a car and drove 4 and 1/2 hours from Henderson, NV to buy a car from this dealership. All of my email correspondence was very helpful and informative before the trip and the second I arrived at the dealership, I knew it would be well worth the trip. The car I was looking into buying was already detailed and in the loading bay area (which is really nice that they have it inside!). Garrett and Jesse were so easy and nice to deal with. We did notice a small dent in the door/window siding but Kim McKay immediately found a service employee and it was fixed within 15 minutes. Our financing experience was so easy and informative. I left the dealership with a feeling of getting an amazing deal on a great car. After dealing with some horrible customer service at a Las Vegas Toyota dealership, Camelback Toyota was everything I needed. I would recommend them to anyone. More

I purchased a new RAV 4 on 2/17/14. During the sale everyone was very friendly and I heard the phrase " we appreciate your business..we pride ourselves on customer service after the sale". I have bee everyone was very friendly and I heard the phrase " we appreciate your business..we pride ourselves on customer service after the sale". I have been trying to speak with the general manager for nearly a week now to no avail about an issue I have with the sale. After 4 phone messages and a fax...Kim McKay and Ross Erler finally called me. I wanted to speak with Mr. O'Malley but he has yet to respond to what is now 2 faxes. My issue is that during the sales process there was no mention of adding to the cost of the loan to compensate for the difference in the trade. Ms. McKay told me that they "assummed" I would know this was going to happen. When speaking with Lauri Vitali the salesperson I asked the question by saying "the amount you are offering for the trade won't even pay off the existing loan". She said "don't worry we will take care of it". I heard that same response when talking with Mousa(sp?) in Finance. If I had known they were going to add the difference to the loan I would have walked away...no full disclosure at this dealership! More

I've had 4 vehicles regularly serviced at Camelback since 2005. Their work has always been accomplished on time and done properly. I've never been pressured to do any unnecessary repairs. Mike Romero since 2005. Their work has always been accomplished on time and done properly. I've never been pressured to do any unnecessary repairs. Mike Romero, service adviser, has always been cordial, honest, and accommodating. The customer waiting area in the new facility is world-class. There is an upstairs quiet area that is perfect for doing computer work while waiting for your vehicle. They even have two auto-massage rooms that are no-charge! Also, they provide free coffee, bottled water, pastries, and popcorn. If you are really hungry, you can purchase a sandwich or salad for a very reasonable price. One thing I find especially unique is that the cashier offers me an ice-cold bottle of water when I check out. How great is that in Phoenix, AZ in August? I recently bought a Camry from another dealer, who (surprisingly) beat Camelback's price. I took the car to this dealer for the first two free services...never again...did not make us feel like a valued customer. Camelback will get all my service business in the future. I hope Camelback Toyota values Mike Romero as a super employee. He is the primary reason that I and several of my friends will continue to go back to Camelback for service. More

Fabulous people and wonderful dealership! On my quest for the perfect car at a great price I was guided to Camelback Toyota as a preferred dealer by the USAA Car Buying Service. I have never had a better exp the perfect car at a great price I was guided to Camelback Toyota as a preferred dealer by the USAA Car Buying Service. I have never had a better experience at a dealership before. Once I arrived to the dealership I handed my price certificate from USAA to Mr. Richie Davidson then was introduced to Mr. Sam Hamad for the test drive which was very relaxing not pressuring in any way. As soon as I decided I wanted to purchase the car Mr. Richie Davidson made sure the price certificate was honored no questions asked. During my inspection of the vehicle I did notice that the serpentine belt was worn and requested that it be replaced. Again, without hesitation, Mr. Sam Hamad and Mr. Richie Davidson honored my request. Due to my particular situation I was unable to take the vehicle with me the day of purchase requesting, yet again, if they would hold on to it until I returned the following weekend. They agreed without hesitation and without charge plus they filled the gas tank and gave the car a wash. Fantastic! Oh, one last thing, great big THANKS to Mr. Richie Davidson for the concerned call to make sure everything was alright when I was late to arrive! I have never dealt with a dealership like this one and I will refer you to everyone I meet looking for a car or even if they are not looking. You guys are truly ONE OF A KIND! Thank you so very much. More

Purchased and subsequently returned a Toyota Tacoma to this dealership. The staff requested to renegotiate the terms of the sale approximately four weeks after the initial purchase based on the counterof this dealership. The staff requested to renegotiate the terms of the sale approximately four weeks after the initial purchase based on the counteroffer from the lender. This opened the door to renegotiate the entire deal since the original deal was null. However, the staff held firm on the stance that the deal would be negotiated on their own terms without disclosing the lender's counteroffer. I attempted for one week by phone and email to obtain all the information to make a clear and informed decision, the staff held firm to their stance that they would not negotiate unless I was present at the dealership. I refused to let them play a home court advantage and have several management staff high pressure me to close the deal. Needless to say, I held firm to my position that without the proper information being disclosed prior to going back to Camelback, and negotiating a counteroffer, I returned the vehicle. The managers were very upset by this, I would not allow them to hold me at the dealership for hours, and because of this because even more upset and shouted at me in the showroom in front of others while I left. With such unprofessional attitudes and an unwillingness to negotiate, I would NOT recommend this dealership. More

When I went to Toyota Camelback, I committed a big mistake. I was to naive and I didn't do any research. As a women, the sales team took advantage of me, I'm a single mom and the deal I got was a rip mistake. I was to naive and I didn't do any research. As a women, the sales team took advantage of me, I'm a single mom and the deal I got was a rip off!! The car I bought is a used 2011 corolla with 35,000 and I paid 21,037 When I check the real price, I couldn't believe it! the real value of that car is 11,000, one coworker got a Toyota corolla 2013 for 19,000 and with 0 miles, He is a guy and He shop around before. It is really sad that they take advantage of people like that. English is not my first language and I could not understand a lot of terms that they used when they were talking to me, also one day I left my car for service and the staff stole a digital camera, since I realized about it 1 week later I couldn't do much, I would never recommend this dealership to anybody. they are discussing!! More

My Experience with Camelback Toyota was great! Rachael Tash was super helpful, respectful, courteous, and friendly. At no time did I feel any pressure to buy from her. Instead she worked incredibly hard t Tash was super helpful, respectful, courteous, and friendly. At no time did I feel any pressure to buy from her. Instead she worked incredibly hard to earn our business, and as far as I am concerned, she went above and beyond to find us the truck we wanted. She made our first time buying a vehicle a lovely experience. Next time we go to purchase a new vehicle, we'll be giving Rachael a call! More

My wife and I have purchased 2 new cars from Camelback Toyota in the last 6 months and will likely never attempt to buy from any other dealer as long as we live in the Southwest. I came to CT with a stor Toyota in the last 6 months and will likely never attempt to buy from any other dealer as long as we live in the Southwest. I came to CT with a story, a sad one that I won't elaborate on here, but it is fair to say that Faye Foltz and her team had a significant task ahead of them in getting my wife and I into the vehicles we needed. Prior to our credit disaster, we had purchased many cars and new what it felt like to be treated with respect and attention when we had great credit. Conversely, we knew too well what it felt like to be treated like criminals when we approached the purchase process with less than perfect credit in other stores before we found CT. It is refreshing to find a group of professionals who do not fit the stereotype so commonly found in the car business, and who can make a difficult and sometimes embarrassing process actually enjoyable. Throughout our buying process on both vehicles, and even recent scheduled maintenance, I can honestly say that Camelback Toyota should be the model that all dealers strive for. My wife and I felt privileged to have had the fortune of experiencing true hospitality in the auto industry, honestly a 5-Star experience. I would challenge any buyer to visit Faye and Camelback Toyota prior to making a decision anywhere else, so they too could see what excellence in the industry TRULY means. We will be customers for life! Stevan and Kimberly Page 623-252-4578 More

We were given a great deal in working with Faye Foltz at Camelback Toyota Phoenix. She is friendly, knowledgable and courteous. GREAT JOB! A successful and easy car purchase. Camelback Toyota Phoenix. She is friendly, knowledgable and courteous. GREAT JOB! A successful and easy car purchase. More

Camelback Toyota was extremely helpful and the Customer service my family and I experienced at this dealership was more than 110%. I had come out for a visit to Arizona and had not intended to purchase a service my family and I experienced at this dealership was more than 110%. I had come out for a visit to Arizona and had not intended to purchase a new vehicle, however my 2005 VW Jetta had catastrophic transmission failure and was not economically feasible to fix. A stressful situation to say the least, The Camelback Toyota staff stepped up to the plate no matter how challenging the situation was, they were determined to make all areas of my car buying experience as stress free as possible and for that we are extremely thankful and wanted to share our story. John DeArmond and Melissa Greathouse along with the finance department and all the staff at Camelback Toyota kept everything rolling and answered all my questions, with my husband still back in Alabama, the staff made the experience stress free. Took the time for pictures to be texted back and forth to the conference calls to the online finance to the registration and finally the day I was picking up our preowned certified 2013 Camry not once did my family and I feel pressured into purchasing the vehicle which was a major relief. Camelback Toyota I can't thank you enough. Enjoying our car back home in Alabama..Thank You Camelback Toyota..Ya'll are Great !! More