Camelback Toyota

PHENOMENAL CUSTOMER SERVICE!!! I cannot say enough about Camelback Toyota and how much I LOVE working with their incredible staff! They have bent over backwards to accommodate my every need. I went in to Camelback Toyota and how much I LOVE working with their incredible staff! They have bent over backwards to accommodate my every need. I went in to trade my precious Camry in for a newer vehicle, not knowing exactly what I wanted. It was a very hard decision, as I was still very happy not only with my Camry, but also with the incredible deal I had gotten at Camelback Toyota when I bought it just two and a half years ago. When I arrived, I found so many wonderful new vehicles with great prices that it seemed impossible to decide what to buy. Robert Bapst, Richie Davisson and the whole team gave me all the time I needed to research, answering a zillion questions about each vehicle, all the available options, financing and incentives for each model. They were unbelievably helpful and never pressured me in the least to make a decision. After almost two weeks of deliberating, I realized it would be best to purchase a car in another month or two. I was dreading even the thought of letting them know what I had decided to do, considering all of the time they'd spent with me. When I finally told them, they were exceptionally kind and gracious about it, saying they just wanted me to really happy with my purchase. I simply couldn't believe it when they even washed my old car before I left, so it would be nice for me to drive home. Now that is A-NUMBER-ONE service!!! Thank you Camelback Toyota! I would never buy a car anywhere else!!! More

Tracy Script, Sean and Campbelback Toyota were a pleasure to do business with. We contacted them on an impulse, drove 200 miles to see a 2011 Prius and purchased it. Their company is not the usual car deal to do business with. We contacted them on an impulse, drove 200 miles to see a 2011 Prius and purchased it. Their company is not the usual car dealership. They are definitely "First Class." The place a very professional and well organized from the time you drive onto the lot until you have culminated your transaction. We were treated with respect and consideration and were able to negotiate a mutually acceptable transaction in a reasonable time. Their customer service and follow-up are super! We would definitely recommend Tracy and the crew whether you are buying a new or used car. Donna and Bill, Yuma, AZ More

I have owned my previous Toyota for ten years and have been very satisfied. However, for this purchase I was looking for a smaller SUV and was very close to purchasing a competing brand (Hyundai Tucson) been very satisfied. However, for this purchase I was looking for a smaller SUV and was very close to purchasing a competing brand (Hyundai Tucson) Following an online query about trade-in value for my previous car, I received a call from sales manager Tracy, who mentioned there were some low mileage certified used cars in stock. I stopped in the dealership with a conviction that I would NOT be making the purchase that day. However, in the end, I became convinced that staying with Toyota would be the wisest choice. This was the result of the helpful, no-pressure salesmanship of John Salmon, backed up by manager Tracy. They also offered significantly above the trade-in offers I'd had from the online site, and from the Hyundai dealers I'd talked to. I had access to a series of complimentary remarks about the service department from other satisfied customers, and I know that Toyota management follows up after every contact to make sure you, as a customer, are completely satisfied. The necessary paperwork was dispatched efficiently, and there were no sudden, last minute add-ons. The price quoted was the real price. I have not yet used the service department, but I am anticipating the same friendly helpfulness that I've seen in the sales and finance areas. I do believe that ethic comes from the top down, and will be apparent in all areas. I would be happy to recommend this dealer to friends or family. More

One of my team members at work stated he felt sorry for me that I had to go car shopping since it was one of the things he hated doing based on past experience. Well, I have news for him. I already knew I me that I had to go car shopping since it was one of the things he hated doing based on past experience. Well, I have news for him. I already knew I wanted, a Toyota Scion. During my research I came across this dealer rating website. I discovered that one Toyota dealer; Camelback Toyota was rated better than one I had previously used. I decided to call the sales manager, Richie Davidson, who was mention numerous times in various reviews for Camelback Toyota. Since I am not the type of person who deals with any salesperson who walks of to me, I called ahead, spoke to Richie who told me to ask for him. I had names of salespeople from this web site; however I decided to let Richie choose the salesperson who would work with me. The person he picked was Imad. Great choice! Being a woman the biggest thing I hate when dealing with a salesperson, is one who patronizes and tries to sell me what they think I should have; I sell myself. Well, Imad was courteous without being overbearing. I was in and out of the dealership with my 2012 Scion in less than 1½ hours including the test drive. Imad took his time in going over the car’s features with me and synched up the Bluetooth feature to my phone. He also followed up with a courtesy phone call to see if I had any questions a couple of days later. When I called back later with a questions, he followed up by returning my phone call and providing a satisfactory answer. Drew the finance person, gave me what I wanted as part of the contract and did not try to tack on anything I didn’t want. I will definitely recommend this dealership and salesperson to family and friends. BJ More

My experience with Camelback Toyota was great. I was treated with courtesy and respect from start to finish. My sales representative Ray was so helpful and patient throughout the test drives (3 vehicle treated with courtesy and respect from start to finish. My sales representative Ray was so helpful and patient throughout the test drives (3 vehicles) and decision making process. I was trading in my 2002 Toyota Highlander and was unsure whether I wanted to stick with an SUV or make the change to a sedan. I spent hours deciding, but hey when you drive the same vehicle for 10 years, you want to be sure! Well, I ended up purchasing a new 2012 Toyota Camry SE and couldn't be happier. I recommend this dealership to anyone looking for a great car shopping experience with great customer service from start to finish, and even follow up afterwards. Thanks! More

Mr. Simons went out of his way to show us every vehicle in which we were interested in great detail. Once we decided on a truck he again was very thorough in every aspect of the purchase. We expect to pu in which we were interested in great detail. Once we decided on a truck he again was very thorough in every aspect of the purchase. We expect to purchase another vehicle in the near future and will purchase from Mr. Simon at Camelback Toyota. More

My experience of leasing a new Camry at Camelback Toyota has been very good throughout. I spent a few hours at the dealership and had contact with a number of people, primarily Joshua Simon, all of whom wer has been very good throughout. I spent a few hours at the dealership and had contact with a number of people, primarily Joshua Simon, all of whom were courteous and helpful. What I liked most about working with Josh was his obvious enthusiasm for Camelback and his commitment to helping provide the car I wanted. I already trusted Camelback due to years of good service for my previous Camry, but I was impressed again by the integrity of everyone I talked with while we were working out a deal that would be acceptable to all. More

Buying my car at Camelback Toyota was the best choice. First I was thinking about buying a used car, but after visiting Camelback Toyota and talking to Mitch, he showed me all the pros about getting a new First I was thinking about buying a used car, but after visiting Camelback Toyota and talking to Mitch, he showed me all the pros about getting a new car with warranty and with a low monthly payment, the other thing I appreciate about them, they never pressure me to buy the car, it felt I wasn’t buying a car, but just talking to my friends. Thank you Camelback Toyota. More

I purchased my second car, a 2011 4Runner, in Phoenix a few months right after moving from Los Angeles. After several days of communicating with salepersons at other Toyota dealerships, I spoke to Joshua S few months right after moving from Los Angeles. After several days of communicating with salepersons at other Toyota dealerships, I spoke to Joshua Simons and set up an appointment. Saying that Joshua was friendly and accomodating would be an understatement. He listens and treats his customer with respect. He is very approachable, enthusiastic in answering any questions that I came up with regards to my vehicle of choice, and is upfront and honest with the costs. A key factor that made me really want to purchase is that Joshua and Edwin are both interested in helping me out with my purchase by reaching a common ground and finding a financial solution that I can work with. Joshua knows his material, is highly skilled in his line of work, and shows ownership to Camelback Toyota. I commend him for his services and would highly recommend his services to anybody. I see myself making my next purchase at this dealership. More

On a quest to find a used car, my husband and I visited Camelback Toyota. It took a while, but they found a car we might like that was in our price range. We informed the salesperson and manager that we w Camelback Toyota. It took a while, but they found a car we might like that was in our price range. We informed the salesperson and manager that we were not comfortable making a decision at that point, but we would be willing to consider it over our meal. We agreed to call them back once we were finished eating. During our 60-minute meal, we received two phone calls from the dealership asking if we had made a decision. This was frustrating, as we had already planned to call back by the agreed-upon time. After doing some research on the Kelley Blue Book website, we discovered that the car was priced significantly above what it should be, even though they were allegedly giving us "a deal". I called back and said we weren't interested. The manager proceeded to argue with me regarding our decision not to move forward, and I had to become firm and say we did not want the car. The next day, my husband received a voicemail from Toyota Camelback confirming his appointment at 11am to pick up the car. We had not made this appointment nor ever had discussed anything similar, so we did not respond. After that, he continued to receive a phone call nearly every day from that same phone number, not leaving a voicemail and hanging up when he answered. He finally contacted a manager there to request that he and his phone number be removed from all call lists, but the manager was defensive and tried to justify the calls. Still, my husband was ensured that the phone calls would cease. However, within 20 minutes of that conversation, my husband received yet another call from the dealership's number! We have since left a voicemail stating that this has gotten to the point of harassment. Not only are we not interested in purchasing that first car, but the way we were treated by the various employees at the dealership since has turned us away from purchasing any cars from Toyota Camelback in the future. More