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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
5,402 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,402 reviews

November 26, 2024

Accused of being a scammer and when realized I was right, no apology by anyone More

by Aidahatem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service center
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Dec 02, 2024 -

Camelback Toyota responded

It’s always our goal to provide clear communication and ensure our customers feel respected and valued. While we strive to address every concern promptly and professionally, we understand that in this instance, we missed the mark. We would like the opportunity to speak with you further about your experience. Please don’t hesitate to reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.

November 26, 2024

Service advisor attempted to sell both fuel and engine additives for $100 on a new Corolla with only 2k miles. Didn’t even change the oil. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Dec 02, 2024 -

Camelback Toyota responded

Ron, we understand your concerns regarding the service you received, and we truly appreciate you bringing this to our attention. It's important to us that every customer feels confident in the services they receive, and we apologize for the experience you had. For further clarification or to discuss the matter in more detail, please reach out to Jimmy, Service Manager, at cbtservice@vtaig.com.

November 26, 2024

Quick fast and efficient can’t ask for more than that! Ask for red colter in service! More

by JLOPEZ55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2024 -

Camelback Toyota responded

Thanks! We're thrilled to hear you had a quick and efficient experience. Red is definitely a valuable part of our team! We appreciate your feedback and look forward to serving you again soon.

November 25, 2024

Xavier Johnson was incredible - as long as he choses to sell cars, he’ll be my dealer. Xavier went out of his way for three days to make sure I was in a position to buy the car. I’m thrilled and appreciate More

by Peter Noble
Recommend Dealer
Yes
Employees Worked With
Jesse Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : xavier johnson
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Nov 27, 2024 -

Camelback Toyota responded

Peter, thank you for your fantastic review! We're thrilled to hear about your experience with Xavier. His dedication to helping customers is truly remarkable, and we’re glad he made your car buying journey a memorable one. Enjoy your new ride!

November 25, 2024

Frank was super helpful with all of my concerns and worries (especially when I found out I needed a new transmission) he kept me at ease and always had a positive attitude with me and never seemed to b More

by Ashley H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Moreno
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Nov 26, 2024 -

Camelback Toyota responded

Thanks for the fantastic review, Ashley! We're thrilled to hear that Frank made your experience so positive and eased your concerns. Our team always aims to provide excellent service, and it's great to know we hit the mark with you. Drive safe, and we look forward to seeing you again!

November 25, 2024

Michael T was very helpful and professional. Really appreciate the insight he provided. Thank you! More

by Dale Samson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : michael Tommasino
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November 25, 2024

Michael the guy who help me was very nice , kind and answered all my questions. The waiting time was shorter and than they expected, thx. More

by gabrielarodriguez20090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Nov 26, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback, Gabriela! We're thrilled to hear about your positive experience with Michael. Our team strives to provide excellent service and minimize wait times. We appreciate your kind words and look forward to serving you again!

November 25, 2024

I came in for a 5000 mile service. The mechanics noticed the issues and fixed them. I am very happy with the service. More

by William mcconahey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rodriguez
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Nov 26, 2024 -

Camelback Toyota responded

William, thanks for your fantastic feedback! We're thrilled to hear that our team was able to address your needs during your 5000-mile service. Your satisfaction is our priority, and we look forward to serving you again in the future!

November 25, 2024

Great Customer Service. The whole team was great. A very pleasant experience. Thank you. A.R. More

by ALEJANDRAASHLEY2018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Ajayi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrance Borthwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maryam Azari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Conway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2024 -

Camelback Toyota responded

Thank you, Alejandra! We're thrilled to hear you had such a positive experience with our team. Your kind words about our customer service truly motivate us to keep delivering great service. We look forward to serving you again!

November 24, 2024

They are friendly and make you feel welcome always and treat like you at home that's why I always come back. More

by MONCHISCHIVAS17
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jaden jancito
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Nov 25, 2024 -

Camelback Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that you feel at home with us. Our team takes pride in creating a welcoming atmosphere, and we look forward to seeing you again soon!

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