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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
5,403 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,403 reviews

October 22, 2024

The employees were polite and friendly. The waiting area was clean and comfortable. I like being kept in the loop about what was needed. More

by DJBNANAOF3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Oct 24, 2024 -

Camelback Toyota responded

Thanks! We're thrilled to hear you had a great experience with our team. Providing a welcoming atmosphere and keeping you informed is our priority. We appreciate your feedback and look forward to seeing you again soon!

October 22, 2024

Great working with Jorge. He never tries to over sell services. Seems like good guy More

by BEDSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Harris
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Oct 24, 2024 -

Camelback Toyota responded

Thanks for the awesome feedback! We're thrilled to hear you had a great experience with Jorge. Our goal is to provide genuine service without the pressure, and it’s great to know we hit the mark. We appreciate your support!

October 22, 2024

Easy to book the appointment online. Great communication throughout the appointment. Wait time was as expected. More

by JENNIFERDENYSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
uriel garcia saucedo
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Oct 24, 2024 -

Camelback Toyota responded

Thanks for the feedback, Jennifer! We're glad to hear you found the booking process easy and appreciated our communication. We aim to keep wait times in check, and it's great to know we met your expectations. Looking forward to serving you again!

October 22, 2024

The recptionist so rude when i came to pick up my car. They just sitting there and laughing something . Never come back More

by lochua1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry Ajayi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Camelback Toyota responded

This is not the level of professionalism we strive for, and we will address this matter internally to ensure it doesn't happen again. We value your business and would like the opportunity to discuss this further. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

October 22, 2024

Did a rotation without approval. When asked to speak to manger was told they were busy and would call back. Still no call. Tire rotation not needed as service is free at Costco. More

by yelilarellano1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
958 lee
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Oct 28, 2024 -

Camelback Toyota responded

We understand how frustrating it can be when expectations aren't met, especially when it comes to services like tire rotations. It’s concerning to hear that you weren’t able to speak to a manager when requested and that you haven’t received a follow-up call yet. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

October 22, 2024

You need to have car washing available not just rinse. It is very inconvenient having to take the car to get washed when coming from out of town to have Zactech applied! More

by JMSALAZAR68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Oct 23, 2024 -

Camelback Toyota responded

Thanks for your feedback! We understand how important it is to have car washing services available. Your suggestion is valuable, and we’ll definitely consider it to enhance our customer experience. We appreciate you taking the time to share your thoughts!

October 22, 2024

Very informative he answered all my questions. Quick responses in timely manner. Welcoming and friendly. More

by JESS.SWICK0326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
michael,cane
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Oct 23, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback, Jess! We're thrilled to hear you found our responses informative and timely. Our team aims to create a welcoming experience for everyone, and it's great to know we hit the mark with you. We appreciate your support!

October 21, 2024

Too Overpriced. Lacks transparency compared to mom pop shops. Would prefer to speak directly to mechanic More

by jlar92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
na
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Oct 22, 2024 -

Camelback Toyota responded

We understand that pricing and transparency are crucial when it comes to your vehicle service. We strive to provide quality service, but we appreciate your feedback on how we can improve. If you’d like to discuss your concerns further, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

October 21, 2024

Chase Carson was great, would never trust the finance department again, wasted way too much of my time, and would never allow document fees or finish coverage - waste of money. Overall, I would like rec More

by DREW G.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Carson
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Oct 22, 2024 -

Camelback Toyota responded

Drew, we're glad to hear that Chase Carson provided you with great service. However, we understand your concerns regarding the finance department and the document fees. We strive to provide transparent and straightforward experiences for our customers, and your insights will help us improve. If you would like to discuss this further, please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

October 21, 2024

Cammeron was exceptional, great customer service and a great attitude, went above and beyond to ensure my needs were met. More

by Artamis Karrys.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
cammeron.
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Oct 22, 2024 -

Camelback Toyota responded

Thank you for your fantastic feedback! We're thrilled to hear that Cammeron provided exceptional service and went the extra mile for you. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

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