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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
5,394 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,394 reviews

October 16, 2024

My service agent was great but the time estimate was a bit longer than expected. Overall, it was excellent. More

by dskinneraz1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Agent
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Oct 21, 2024 -

Camelback Toyota responded

Thanks for your feedback! We're thrilled to hear you had a great experience with your service agent. We appreciate your understanding regarding the time estimate and will work on improving that aspect. Your support means a lot to us!

October 16, 2024

The experience was okay but just so sales oriented trying to get folks to spend as much as possible. Saw a woman that said she was gouged $1,200 but she was older and didn’t know very much. I was sold an ext More

by djv215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nit sure who the service advsior was
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Oct 21, 2024 -

Camelback Toyota responded

Thanks for sharing your thoughts. We appreciate your feedback and understand your concerns. Our goal is to provide value and transparency. We'll continue to work on improving the experience for everyone. Your input helps us get better, so thank you for taking the time to let us know!

October 16, 2024

Booth 7 is the best, take good care of everyone every time. They need a raise More

by 😏
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dinwid
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback! Your support means a lot to us, and we’ll definitely keep your suggestion in mind. Cheers for being such a loyal customer!

October 16, 2024

I like this dealer because they are fast & convenient for me & others too,so keep doing same way .Please !!!!!!! More

by MWOLDEMARIAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jermine
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Oct 21, 2024 -

Camelback Toyota responded

We’re thrilled to hear you had a great experience! Thanks for recognizing our speed and convenience. Your support motivates us to keep delivering top-notch service. We appreciate your feedback and look forward to serving you again!

October 16, 2024

The mobile service is Great and Fast. Super convenient and is a good deal. Love it! More

by STARLYN.BOJORQUEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah - Service Dept
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Oct 21, 2024 -

Camelback Toyota responded

Starlyn, we’re thrilled to hear you’re enjoying our mobile service! Convenience and speed are our top priorities, so it’s great to know we’re hitting the mark. Thank you for sharing your positive experience!

October 16, 2024

Good service clean comfortable relaxed atmosphere clean and accessible bathrooms convenient location friendly staff toyota More

by andrew.powles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
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Oct 21, 2024 -

Camelback Toyota responded

Thanks for the fantastic review, Andrew! We're thrilled to hear you enjoyed our clean and comfortable atmosphere, as well as our friendly staff. Your feedback means a lot to us, and we look forward to welcoming you back soon!

October 16, 2024

Made an appointment and needed to get oil changed. Wanted to just get fluids flushed but they cleaned the fuel injection system when I asked them not to and still charged for the work More

by dshawback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
michelle
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Oct 21, 2024 -

Camelback Toyota responded

We’re sorry to hear about your recent service experience and understand how frustrating it can be when expectations aren’t met. We strive to provide clear communication regarding all services performed, and we regret any misunderstandings that occurred during your visit. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He would be glad to discuss your concerns and work towards a resolution. Thank you for bringing this to our attention.

October 16, 2024

Jason Johnson was my sales agent. He was very easy to deal with. Everything went smoothly and there was no surprises. I will recommend Jason and Camelback Toyota to all my friends and More

by bernie.forer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Grundstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lon Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Camelback Toyota responded

Thanks for sharing your experience, Bernie! We're thrilled to hear that Jason made your car buying journey smooth and enjoyable. Your recommendation means a lot to us, and we look forward to welcoming your friends and family to Camelback Toyota!

October 16, 2024

The folks helping with this purchase were great. The time flew by and your folks were very patient and adhered to all my desires and needs. Thanks. More

by SAMMY62_99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Camelback Toyota responded

Thank you for your kind words! We're delighted to hear that our team made your purchasing experience enjoyable and that they were attentive to your needs. We strive to provide excellent service, and it's wonderful to know that you felt supported throughout the process. We appreciate your feedback and look forward to serving you again in the future!

October 16, 2024

Very dishonest I will not refer anybody there will not go back for anything ever More

by Jose Navarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Camelback Toyota responded

Jose, we strive for transparency and trust with every customer, and it's unfortunate that we didn't achieve that with you. We would love the opportunity to understand what happened and see how we can improve. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com to share more details about your experience.

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