Camelback Toyota - Service Center

UNETHICAL DEALERSHIP – Avoid at all cost Believe the bad reviews. They just want money pushing services & add-on’s that are not needed and don’t take ownership of their work. They damaged my vehicle during reviews. They just want money pushing services & add-on’s that are not needed and don’t take ownership of their work. They damaged my vehicle during last service visit and refuse to reimburse me $800 for the cost to repair. The way they have handled what should have been a very easy situation to rectify has proven that they do not care about their customers. They could have offered me a credit towards future services and that would have solved the problem immediately but instead they chose to give me the runaround right off the bat. I have had all maintenance done on my 2020 Rav4 at Camelback Toyota for the past 3 years since I purchased certified used with 10,000 miles. Car now has 50,000 miles so they have done 7 of the 9 lifetime oil changes it has had along with some other recommended services. The last oil change they did, they over torqued the oil drain plug stripping it so when I brought my vehicle in 5,000 miles later to a different Toyota dealership the plug was able to be removed but not replaced causing me to need a whole new oil pan. I tried reaching out immediately to Camelback Toyota and could not get a hold of anyone. My vehicle was on the lift with no oil and unable to drive. I was waiting to see if Camelback would want to have my vehicle towed there to fix it themselves but the service manager would not return my calls. After 5 days of paying for a rental car I decided to have it repaired where it was. For the last 2.5 months I have been trying to get reimbursed by them $630 for the oil pan and $125 for the rental car. I finally spoke with Service Manager Damian and he told me if I had brought it back they would have coded a claim for my platinum warranty to cover it. I reached out to warranty and they said they would not cover and that the dealership is responsible to fix. They transferred me to Toyota Brand Engagement for help who then contacted Camelback General Manger, Service Manager and Customer Service managers on my behalf. None of them reached out to me but lied to brand engagement saying they had. Damian is now ghosting me, not returning messages I leave, the operator lied to me and said he did not have a voicemail to transfer me to even though I was previously transferred to his voice mail. Brand engagement escalated my case and reached out to Camelback again. I finally got to speak with Jimmy Oh who gaslit me saying it could not have been their fault as they have special equipment that torques to spec but if I would have had it towed there they would have fixed it. I told him I would have if anyone called me back but could not keep paying rental car fees. He offered me $400 but I refused as they should take full responsibility since their technician screwed up. I asked him to call the other dealership since he is adamant they are to blame. He said he would but never did. I reached out to the service advisor there and confirmed they never heard from Jimmy. Called Brand Engagement again and was told they were standing by the dealership and couldn’t help me any further. I asked to speak to a manager and they said one was not available but they would have them call me back. Never heard from them again either. Unrelated or maybe not. At the last maintenance visit Camelback did (when they screwed up the oil pan) it was also time to do service on the Hybrid battery. Ever since then I have noticed my MPG has gone from 36.4 down to 32.4. That’s a 4 MPG drop in only 6 months. I am inclined to wonder now if something was not done right with that. The 3 years I have owned this vehicle I have maintained 36-38 MPG even during summer when I am running A/C to cool the car off before driving. I am going to have the other dealer service it at my next visit to make sure everything is good and see if my MPG starts going back up. Maybe it is a blessing in disguise that I did not take it back for Camelback to fix the oil pan as who knows what other damage they More

I had an extremely disappointing experience with Camelback Toyota. Their service advisor, Tyler, gave us misleading information about repair costs and financing. We were told multiple times the upfr Camelback Toyota. Their service advisor, Tyler, gave us misleading information about repair costs and financing. We were told multiple times the upfront payment would be $200–$250, but after repairs were done, we were suddenly asked to pay nearly $1,000. I was also made to sign electronic documents without being shown any paperwork — and I’m not even the legal owner of the vehicle. On top of that, we were charged $44 for a loaner car that was promised to be free. We were left at the dealership for hours under emotional stress, with our vehicle being held. This was unprofessional and unacceptable. I hope management seriously reviews how this was handled. More

Would not recommend. I purchased a used vehicle knowing the side mirror had to be replaced. It took nearly 3 months to get the replacement done. I had to consistently cal I purchased a used vehicle knowing the side mirror had to be replaced. It took nearly 3 months to get the replacement done. I had to consistently call Andre in the service department to follow up. He was not proactive and indifferent. At one point he asked me to send him a photo of the piece that needed to be replaced. I did (even though the dealership should have had that on record since they sold the car..). He had me bring the car in the get the part replaced but upon arriving, said he actually didn’t have the right part. It created an extra trip and was a waste of time. I will not use camelback Toyota for service in the future More

I recently purchased a vehicle from Camelback Toyota and paid in full. Unfortunately, my experience after the sale has been extremely disappointing. First, they refused to give me a copy of my contract at t paid in full. Unfortunately, my experience after the sale has been extremely disappointing. First, they refused to give me a copy of my contract at the time of purchase and promised to email it. Despite multiple calls and texts over several weeks, I never received it, and still waiting. Later, they offered a "free detail" and scheduled me for an appointment. When I arrived on time, I was surprised to learn that they planned to keep my car all day and then ended up keeping it overnight without informing me ahead of time. This caused serious disruption to my personal and work responsibilities. Even worse, when I got the car back, the detailing was poorly done—and when I asked about it, the service agent actually said, "We don't have to clean everything." Most concerning of all: I found a scratch and small dent on the car that were not there before. When I raised the issue, the managers insisted it was pre-existing—even though their team said they took pictures at drop-off. I have formally requested those photos and am still waiting for them. I feel completely dismissed and disrespected as a customer. This is not the kind of service or professionalism anyone should expect when buying a car—especially not from a Toyota dealership. I hope Camelback Toyota takes responsibility and corrects this. More

Complete 100% POSITIVE EXPERIENCE to say about this place five stars all the way!! my wife and I just purchased a brand new Tacoma. Our sales lady Melanie was exceptional and the general sales manager. Yens five stars all the way!! my wife and I just purchased a brand new Tacoma. Our sales lady Melanie was exceptional and the general sales manager. Yens went out of his way to greet us as they did last year when we bought our Camry. I worked in the car industry and the way my wife and I were treated from start to finish was top notch. If you want a no hassle back and forth experience see Melanie, thank you Camelback Toyota!! More

Had to make an unexpected trip to Arizona from Mass. for a family emergency of both parents being in living facilities. We reached out to the General Manager Jens Trull, regarding alternative transport for a family emergency of both parents being in living facilities. We reached out to the General Manager Jens Trull, regarding alternative transportation to get around while we were there. He immediately responded and put us in touch with the rental manager (Vincent) who provided us with a rental. They went above and beyond for us to help us handle our family emergency as needed. Camelback goes above and beyond for everyone, even if they aren't current clients and on the East coast. Made the emergency trip easier to deal with! If you're looking to purchase a new/used car or get service work performed, this is a place that actually care. They are not looking to just make a dollar. Jens Trull and staff, we appreciate your hospitality and kindness. All teams' members dealt with were very professional and sincere. Thank you! Jeff and Alyssa Moran More

Everyone has excellent customer service especially Uriel Garcia. He is always very helpful and explains everything in a good way. Garcia. He is always very helpful and explains everything in a good way. More

This dealer sucks but Jeremiah is probably one of the more competent workers there and he's great more competent workers there and he's great More

Poor service. Upselling the services when they are not required. I Asked for the tires to be rotated and it wasn’t done. Had a noise coming from the brake system. Upselling the services when they are not required. I Asked for the tires to be rotated and it wasn’t done. Had a noise coming from the brake system. They did not diagnose the problem. Would not recommend this dealership. More