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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,085 Reviews
Call Service Center (602) 264-2841

4,085 Reviews of Camelback Toyota - Service Center

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September 08, 2024

Easy to set up an appointment online, when I pulled up an attendant greeted me right away, my advisor told me that it would take 2 hours to get my vehicle back, and it took 2 hours. Best service ever. More

by SUSYMARQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Report | Print
Sep 12, 2024 -

Camelback Toyota responded

Thank you for sharing your experience! We’re thrilled to hear that setting up your appointment was easy and that our team provided timely and efficient service. It’s great to know we met your expectations. If you need anything else or have further feedback, we’re always here to help!

September 07, 2024

Ted was the service representative that helped me. He was thorough, helpful and easy to communicate with. I was anle to get my car back within a few hours More

by Bobby Thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted
Report | Print
Sep 12, 2024 -

Camelback Toyota responded

Thank you for sharing your experience! We're glad to hear that Ted provided thorough, helpful service and was easy to communicate with. It's great to know you got your car back within a few hours. We look forward to assisting you again in the future!

September 07, 2024

Unreliable, liars, they xx alot on sales, they only after your money, staff are rude More

by CV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Mejia, 1 star
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Sep 11, 2024 -

Camelback Toyota responded

We strive to provide exceptional service and ensure every customer feels valued and respected. We would love to learn more about your experience. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com so we can discuss this further and work towards a resolution. Your satisfaction is important to us, and we look forward to the opportunity to make things right.

September 07, 2024

No next service mileage sticker added after service, and there was white marker writing on the windshield that was not wiped off before giving me my vehicle back. More

by ASNCN73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
aaron arce
Report | Print
Sep 11, 2024 -

Camelback Toyota responded

We understand the importance of attention to detail, and we regret that your experience didn’t meet your expectations. The missing service mileage sticker and the windshield marker oversight are not up to the standard we strive for. To ensure these issues are addressed, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be happy to assist you and make things right.

September 06, 2024

The review is for Michael Kane, the service representative. He was very helpful to us. More

by LOBACOJB
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kane
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Sep 12, 2024 -

Camelback Toyota responded

Thank you for taking the time to share your experience! We're glad to hear that Michael provided you with helpful service. We’ll make sure to pass on your kind words to him. If there's anything else you need or any other feedback you’d like to share, please feel free to reach out.

September 05, 2024

The service department is always very helpful. This time even getting me finished exactly when I had to leave. More

by MARGARETR129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service Michael Kane
Report | Print
Sep 12, 2024 -

Camelback Toyota responded

Thank you for your kind words! We’re glad to hear that our service department was able to assist you and ensure that everything was completed right on time. We appreciate your continued support and look forward to providing you with excellent service in the future. If you need anything else, just let us know!

September 04, 2024

Camelback Service department and service writer Cesar were excellent. They got my car in and out ahead of what they predicted. The service was good ands price was fair. I recommend. More

by chaos31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayra Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear that Cesar and our service team exceeded your expectations. We appreciate your recommendation and look forward to assisting you again in the future!

September 04, 2024

Great service the respond to our car was immediately same day problem was fixed thanks Michael French and camelback Toyota. Lo More

by ezme05martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Previous good experience with Michael Romero and Rayn
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Sep 12, 2024 -

Camelback Toyota responded

Thank you for the great review! We’re pleased to hear that you received prompt and effective service. Michael and our team are dedicated to providing quick solutions and excellent customer care. We appreciate your kind words and are glad we could resolve your issue promptly. If you need anything else, feel free to reach out. Thanks again!

September 03, 2024

Very friendly and professtional. Service was timely and notified when all was completed. Vechile was ready to go when i arrived. More

by ERNDAWGVASQUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Camelback Toyota responded

Thank you for the great review! We're happy to hear you had a friendly and professional experience with us, and that everything was completed in a timely manner. It’s always our goal to ensure your vehicle is ready when you arrive. We look forward to serving you again in the future!

September 03, 2024

Respectful agent, prompt service. Took care of the issues. Would recommend the dealership to anyone. More

by DBhat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abbas
Report | Print
Sep 11, 2024 -

Camelback Toyota responded

Thank you for your kind words! We're delighted to hear that you received respectful and prompt service, and that your issues were taken care of. Your recommendation means a lot to us, and we look forward to serving you again in the future!

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