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This rating includes all service center reviews, with more weight given to recent reviews.
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4,085 Reviews of Camelback Toyota - Service Center
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August 07, 2024
I had great service expery. I saw my service manager within one minute of me, arriving for my appointment. Sam was amazing, courteous, knowledgeable, and super nice and answered I saw my service manager within one minute of me, arriving for my appointment. Sam was amazing, courteous, knowledgeable, and super nice and answered all my questions. My car was serviced in timely fashion. More
by hippo90
Verified CustomerEmployees Worked With
sam 5 stars
August 07, 2024
Service was great and thankfully much faster than what I had been told when I bought the package... I was waiting less than 2.5 hours instead of the whole day. I wish there was an option to request/ reserv had been told when I bought the package... I was waiting less than 2.5 hours instead of the whole day. I wish there was an option to request/ reserve a loaner vehicle. More
by KIMWANTSTORETIRE
Employees Worked With
Ted
August 07, 2024
Camelback Toyota provides excellent service & has a very nice waiting area. They explained service & wait time and called to get approval for additional service when they found a nail in my tire. nice waiting area. They explained service & wait time and called to get approval for additional service when they found a nail in my tire. More
by hnorth1
Employees Worked With
Scott Barnett
August 07, 2024
Car broke down three weeks after purchasing ($27k miles, 4 years old), which is crazy! Thought it may be the battery. Called servicing to set appt as I bought a warranty. Was told to have my daughter bring 4 years old), which is crazy! Thought it may be the battery. Called servicing to set appt as I bought a warranty. Was told to have my daughter bring it by 6pm. She showed up at 4:45pm. Was told it was too late now, she’d have to leave it, or bring it back tomorrow at 1pm. I specifically confirmed before she showed up that they could still take her, look at it that day. She’s a single parent. Had to find someone to pick up the baby, etc., and Uber back home. Ridiculous. More
by TBA333
Employees Worked With
Not sure of the employees name as I had to deal with a few, most never called back. Not happy with any of their services and would not recommend.
August 07, 2024
Service at this dealer was excellent in every aspect, beginning to end. My service advisor was Jim Chase. He looked up all my past service elsewhere, explained what was found by their technicians and w beginning to end. My service advisor was Jim Chase. He looked up all my past service elsewhere, explained what was found by their technicians and what was urgent or could wait. Chase anticipated I would need a car and made arrangements ahead of time. The experience was excellent and I will return for further service needs in the future. Would recommend Camelback Toyota and Jim Chase to anyone who needs Toyota services. More
by CCONRADT
Employees Worked With
Jim Chase - 5 star +
August 07, 2024
Roomy and comfy waiting area and clean restroom, even a small-kids play area. Some unpleasant customer audio...Need a policy posted that all phone\device audio must use ear phones\buds, seems like common small-kids play area. Some unpleasant customer audio...Need a policy posted that all phone\device audio must use ear phones\buds, seems like common sense... Service was great thanks to Michael French, I declined some services due to cost (fixed income). Complementary coffee from machine, a pleasant surprise. Cafe seemed to have a wide selection of food. Hybrid owners beware, qualified tech required which might add substantial wait time until tech available and completes full inspection along qit repairs... More
by rjsbauer
Employees Worked With
Service dept, 5stars for Michael French.
