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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,083 Reviews
Call Service Center (602) 264-2841

4,083 Reviews of Camelback Toyota - Service Center

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July 25, 2024

Camelback Toyota is a great place for service. . Cameron Clark (Advisor) is professional and personable. More

by MKNIGH5820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Gundstrom
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Jul 30, 2024 -

Camelback Toyota responded

Thank you for the positive feedback! We're thrilled to hear that you had a great experience with Cameron and found him professional and personable. Your satisfaction is our priority, and we're glad to know that our service team met your expectations. If you need anything further, don't hesitate to reach out. We look forward to serving you again!

July 25, 2024

Always an easy process with them in and out. I do find them to be a little high on pricing, but what are you gonna do? More

by RIGGIOSTEPHANIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah
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Jul 30, 2024 -

Camelback Toyota responded

Thank you for your feedback! We’re glad to hear that you find the process smooth and efficient. We understand that pricing is an important factor, and we continually strive to offer the best value for our customers. If you have any concerns or need assistance, please feel free to reach out. We appreciate your business and look forward to serving you again!

July 25, 2024

Damian was very helpful and made the process very fast and efficient! He took the time to explain and was very nice. More

by KYLIEGHBEENEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian Holloway
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Jul 30, 2024 -

Camelback Toyota responded

Thank you for the great feedback! We're glad to hear that Damian made the process fast and efficient while providing clear explanations. We appreciate your kind words and look forward to assisting you again in the future!

July 25, 2024

V e r y g r e a t s e r v I c e More

by CQUINTANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abou Traore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Camelback Toyota responded

Thank you for your positive feedback! We’re delighted to hear you had a great experience. We look forward to serving you again in the future!

July 25, 2024

The ability to see how the work is progressing is nice. I’m not a big fan of the estimate as it still includes unauthorized work that may have been suggested but was not approved. It’s a scary figure to More

by cclevenger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Jul 30, 2024 -

Camelback Toyota responded

Thank you for your feedback. We're glad you appreciate being able to see the progress of the work. Your feedback about the estimate for services has been noted. We look forward to serving you again!

July 25, 2024

Very efficient. You are kept informed of the service progress. Nice facilities if waiting for the car. More

by JEWELSKRUGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian
Report | Print
Jul 30, 2024 -

Camelback Toyota responded

Thank you for your positive feedback! We're pleased to hear that you found our service efficient and appreciated the updates on your vehicle's progress. It's great to know that our facilities also made your wait comfortable. If you have any further needs or questions, feel free to reach out. We look forward to serving you again!

July 25, 2024

Doesn’t keep you updated. Returned car in same condition after I paid for repairs!!! More

by BROWNCERAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Que
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Aug 01, 2024 -

Camelback Toyota responded

We’re sorry to hear about the issues you experienced with our service. It’s important to us that you receive timely updates and quality repairs. To address your concerns and resolve this matter, please contact Jimmy, our Service Manager, at cbtservice@vtaig.com. We appreciate your feedback and are committed to improving our service. Thank you for bringing this to our attention.

July 25, 2024

Service was fast and customer lobby very clean. Service advisor was very helpful in explaining problems. More

by JAYDONCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase, service advisor
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Jul 30, 2024 -

Camelback Toyota responded

Thank you for your positive feedback! We’re pleased to hear that you found our service fast and our customer lobby clean. It's great to know that your service advisor was helpful in explaining the issues. We look forward to assisting you again in the future!

July 25, 2024

Robert did an Excellent job and the service was Excellent. I was totally pleased. I will return there. More

by Kathleen M. Ramanujam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Service Advisor
Report | Print
Jul 30, 2024 -

Camelback Toyota responded

Thank you for your kind words! We’re thrilled to hear that Robert provided excellent service and that you were completely satisfied. We look forward to welcoming you back in the future!

July 25, 2024

As soon as I picked up my car I had an empty tank of gas. More

by HM0812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service and maintenance dept.
Report | Print
Aug 01, 2024 -

Camelback Toyota responded

We’re sorry to hear about the issue with your gas tank after picking up your car. This is not the standard of service we aim to provide. To address this and ensure it doesn't happen again, please contact Jimmy, our Service Manager, at cbtservice@vtaig.com. We appreciate your feedback and are committed to resolving this issue for you. Thank you for bringing it to our attention.

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