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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,079 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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4,079 Reviews of Camelback Toyota - Service Center

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July 24, 2024

The service was to correct previous oil change that resulted in oil leaking. The part used was damaged More

by hayedeh.rowshangah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Jul 30, 2024 -

Camelback Toyota responded

Thank you for your feedback and for giving us a chance to address the issue. We’re glad we could correct the previous oil change and resolve the problem. If you have any more concerns or need further assistance, please don't hesitate to reach out.

July 24, 2024

I feel like I get good service when I go there, although sometimes because I have a Volkswagen, I’m not sure why they send me coupons and then the one time I went I did not feel very welcome, but it is what More

by WLSWIGART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
lee harris
Jul 30, 2024 -

Camelback Toyota responded

Thank you for sharing your experience with us. We’re pleased to hear that you generally receive good service, but we're sorry to learn about the less-than-welcoming experience on your last visit. We strive to make every customer feel valued, regardless of their vehicle make. If you have any specific concerns or suggestions, please let us know. Your feedback helps us improve, and we’d love the opportunity to make things right.

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July 24, 2024

Great communication and customer service. I also had a transaction with the parts department which was also good. More

by BENKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Jul 30, 2024 -

Camelback Toyota responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with both our service and parts departments. Great communication and customer service are our top priorities, and we're glad to see those values reflected in your visit. If you need anything else, feel free to reach out!

July 24, 2024

They did a great job only thing is they didn’t put back my custom air valve caps back on when they checked tire pressure More

by Angelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
josh in service dept
Jul 30, 2024 -

Camelback Toyota responded

Thank you for your feedback! We’re glad to hear that you’re happy with the service provided. We apologize for the oversight with your custom air valve caps. Please reach out to us so we can make sure they’re returned to you or replaced. Your satisfaction is important to us, and we want to ensure everything is just right.

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July 24, 2024

Titus was Awesome! ! Kept in constant communication with me! Car is running great! Worked with me on everything . More

by seanlagesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titus Service
Jul 30, 2024 -

Camelback Toyota responded

Thank you for the fantastic feedback! We're delighted to hear that Titus provided excellent service and kept you well-informed throughout. It's great to know your car is running smoothly. We look forward to assisting you again in the future!

July 24, 2024

Jeremiah was great. The two waiting area options were nice. It was nice to be able to be upstairs in a more relaxing environment while waiting. More

by kjwonnacott
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeremiah
Jul 30, 2024 -

Camelback Toyota responded

Thank you for the great feedback! We're delighted to hear that Jeremiah provided excellent service and that you enjoyed our waiting area options. We strive to create a comfortable environment for our customers, and it's wonderful to know you appreciated the relaxing upstairs area. We look forward to serving you again!

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July 24, 2024

Did a great job explaining everything was a great help and had very amazing service. More

by MLIZETH749
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli Cid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : chris
Jul 30, 2024 -

Camelback Toyota responded

Thank you for the wonderful review! We’re thrilled to hear that you found the explanation clear and the service amazing. Providing excellent support is our top priority, and we’re glad it showed. If you need any further assistance, don’t hesitate to reach out!

July 24, 2024

Was fairly quick service for my oil change. Joey had everything ready to go when I came back to pick up my car More

by Adrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Jul 30, 2024 -

Camelback Toyota responded

Thank you for your feedback! We’re pleased to hear that your oil change service was quick and that Joey had everything ready for you. If you need anything else or have further questions, feel free to let us know. We look forward to serving you again!

July 24, 2024

My service advisor, Titus, was very friendly and helpful throughout my service. I would definitely come back to this Toyota dealership with future services. More

by dae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titus Petty
Jul 30, 2024 -

Camelback Toyota responded

Thank you for your review! We're glad to hear that Titus provided you with friendly and helpful service. We look forward to assisting you with any future needs and are pleased to know you'll be returning to our dealership. If there's anything else we can do for you, just let us know!

July 24, 2024

Adam was very helpful with assisting my services for my vehicle. Explained with details. Made sure my vehicle was out when needed to be. More

by BMANCILLAS12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam P
Jul 30, 2024 -

Camelback Toyota responded

Thank you for sharing your experience! We're delighted to hear that Adam was helpful and thorough in assisting with your vehicle. It's great to know that he ensured your vehicle was ready on time. If you need anything else or have further questions, feel free to reach out. We look forward to serving you again!

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