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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,080 Reviews
Call Service Center (602) 264-2841

4,080 Reviews of Camelback Toyota - Service Center

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July 21, 2024

Peter was creat he went out of his way to see if he can do anything for my door but was happy to have him help me with my services and will be going back to Toyota More

by yeseniatg12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
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Jul 26, 2024 -

Camelback Toyota responded

Thank you for your review! We’re delighted to hear that Peter went out of his way to assist with your door and that you were happy with the service provided. We look forward to welcoming you back to Toyota for any future needs. If you need anything else, just let us know!

July 21, 2024

Jeremiah Did A Excellent Job Has Great Customer Service Skills My Service Done Was Excellent. More

by CGARCIA60294
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah
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Jul 26, 2024 -

Camelback Toyota responded

Thank you for your positive review! We’re thrilled to hear that Jeremiah provided excellent service and demonstrated great customer service skills. We’re glad to know that your service was done to your satisfaction. If you need any further assistance, please don’t hesitate to reach out!

July 21, 2024

Not happy with the undisclosed 3% service fee for using a credit card. I’ve been a customer for 15ish years and won’t be going back for service or to buy a new car because of the service fee. The ultimate More

by Nickel and dimed
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
i dont want to rate an employee
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Jul 25, 2024 -

Camelback Toyota responded

We’re sorry to hear about your frustration with the service fee. We understand how important transparency is in maintaining customer trust. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com so we can discuss your concerns and explore possible solutions. We value your long-time support and hope to address this issue satisfactorily.

July 21, 2024

Great service. The only thing is that when they ask you if you want to do an extra service via text, they put it in a very fine print that the parts will be extra a More

by HERBALTHYME2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah
Report | Print
Jul 26, 2024 -

Camelback Toyota responded

Thank you for your feedback! We’re glad to hear you received great service. We appreciate your comments about the communication regarding additional services. We’ll make sure to address the clarity of our text notifications to ensure there are no surprises in the future. If you have any other questions or need further assistance, please let us know!

July 21, 2024

Ryan Schumaker is the BEST Service Agent ever! Very responsive, helpful, and professional. I have been a customer for over 15 years and cannot say enough superlatives about the amazing service I r More

by gwoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Schumaker
Report | Print
Jul 26, 2024 -

Camelback Toyota responded

Thank you for your amazing feedback! We’re thrilled to hear that Ryan Schumaker has provided you with exceptional service over the years. Your long-term loyalty and kind words mean a lot to us. We’ll be sure to pass along your praise to Ryan. If you need anything else, don’t hesitate to reach out. Thanks again!

July 21, 2024

Damian is always so helpful. He makes me feel welcomed every visit. So happy to have him More

by saucedalex1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian Halloway
Report | Print
Jul 26, 2024 -

Camelback Toyota responded

Thank you for your kind words! We’re thrilled to hear that Damian consistently makes you feel welcomed and is always helpful. We’re lucky to have him on our team and appreciate your feedback. If you need anything else, just let us know!

July 20, 2024

Very professional and great customer service. Karim and Scotty did a great job. The detail team did a horrendous job. About an 8 inch oval of gas was on the exterior below the gas area. Dust was More

by Steveboyce22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karim and Scotty
Report | Print
Jul 26, 2024 -

Camelback Toyota responded

Thank you for taking the time to share your experience. We're delighted to hear that Karim and Scotty provided you with professional and great customer service. However, we're genuinely sorry to learn about the issues you encountered with our detail team. This is not the standard we strive for, and we apologize for any inconvenience caused by the oversight. We appreciate your feedback and will address these concerns with our detailing team to ensure such incidents do not happen again. If there's anything more we can do to rectify this situation or if you need further assistance, please don't hesitate to reach out to us directly. We value your patronage and hope to have the opportunity to serve you better in the future.

July 20, 2024

Robert was attentive and knowledgeable. Service was great. Quick and easy. We will come back for any service on our car More

by CJDON83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
robert
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Jul 26, 2024 -

Camelback Toyota responded

Thank you for your kind review! We're thrilled to hear that Robert was attentive and knowledgeable, and that you found our service to be quick and easy. Your satisfaction is our priority, and we're glad to know you'll be returning to us for any future service on your car. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again!

July 20, 2024

Excellent service. Jeremiah is top notch and provides excellent service. Would recommend to all my friends. More

by dptrayler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Johnson
Report | Print
Jul 26, 2024 -

Camelback Toyota responded

Thank you for your fantastic review! We're delighted to hear that you received excellent service from Jeremiah. Your recommendation means a lot to us, and we appreciate your kind words. If you or your friends need any further assistance, please don't hesitate to reach out. We look forward to serving you again!

July 20, 2024

No work done . ...or accomplished.... Unfortunateky.... 3hrs waste of customers time. No parts ...... Poor service..... More

by Gregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter nyguen service
Report | Print
Jul 25, 2024 -

Camelback Toyota responded

Thank you for your feedback. We're very sorry to hear about your experience. We strive to provide efficient and effective service, and it's clear we didn't meet those expectations during your visit. Please reach out to our Service Manager, Jimmy, at cbtservice@vtaig.com so we can address your concerns and work towards a resolution. Your time is valuable, and we want to ensure future visits are much more satisfactory.

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