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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,084 Reviews

4,084 Reviews of Camelback Toyota - Service Center

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February 15, 2025

I have always received excellent service at this dealership and will continue to get my vehicle serviced here. More

by Garnet H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron service advisor
Feb 17, 2025 -

Camelback Toyota responded

Garnet, we’re thrilled to hear you consistently receive excellent service! Your loyalty means a lot to us, and we look forward to continuing to provide top-notch care for your vehicle. Thank you for being a valued part of our community!

February 15, 2025

Overall, I am not happy with Camelback Toyota. So far, one dept doesn't seem to know what the other is doing. I was incorrectly charged for the service I received. Originally, the service document More

by gleden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eli Cid
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Camelback Toyota responded

We understand how important clear communication is, and we're sorry to hear that there was a breakdown in that area between our departments. We want to make sure this gets addressed for you, and we recommend reaching out to Jimmy, our Service Manager, at cbtservice@vtaig.com to look into this further.

February 15, 2025

I was treated just fine the day I purchased my tacoma. We even set us up to get custom leather interior (for an extra $1,000). But, after that was done they dropped the ball. I have asked repeatedly for a More

by amyalter1117
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abou Traore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Camelback Toyota responded

We’re glad your purchase of the Tacoma went smoothly and that you were happy with the custom leather interior. However, we understand your frustration regarding the owner’s manual and the emissions test request, especially considering the distance. To get this sorted out quickly, please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.

February 15, 2025

Issue isn't resolved after several months of calling and going in to Toyota dealer More

by OLGACARRILLO68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
jose
Feb 17, 2025 -

Camelback Toyota responded

We understand how frustrating it can be to have an issue that persists despite multiple attempts to resolve it. We want to assure you that we take your concerns seriously and are committed to finding a solution. We recommend reaching out directly to Jimmy, our Service Manager, at cbtservice@vtaig.com, so he can personally look into the matter and ensure we get things sorted out for you.

February 14, 2025

This dealership is first class all the way. When I drove up I was welcomed right away. Jose my service attendant I’ve known for almost 13 years and he always takes good care of me. He kept me u More

by Alvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with the service department
Feb 17, 2025 -

Camelback Toyota responded

Alvin, thank you for the fantastic review! We're thrilled to hear about your positive experience and the exceptional service from Jose. We appreciate your loyalty and look forward to continuing to provide you with first-class care in the future!

February 14, 2025

Chase Jim was wonderful. I got him on the phone to set up an appointment and knew he listened. He made my appointment so easy. First time I walk out of Camelback Toyota witho More

by Nancy Lux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Jim
Feb 17, 2025 -

Camelback Toyota responded

Nancy, we're thrilled to hear about your positive experience with Chase and Lesli! We strive to create an inclusive environment where everyone feels heard. Your feedback is invaluable, and we look forward to welcoming you back when you're ready for that new Prius! Thank you for sharing!

February 14, 2025

Peter was great. Provided excellent service and was very knowledgeable. Would recommend his service to anyone. More

by Julianesparza209825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Service Department
Feb 17, 2025 -

Camelback Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear that Peter made a positive impact with his service and expertise. Your recommendation means a lot to us!

February 14, 2025

Great service, Titus help me a lot , I will refer Camrlback Toyota to my family and freinds More

by JDOLE542
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titus
Feb 17, 2025 -

Camelback Toyota responded

Thanks! We're thrilled to hear about your great experience with Titus. Your referrals mean the world to us, and we look forward to welcoming your family and friends to Camelback Toyota!

February 14, 2025

Communication was excellent throughout the day. Work was done timely. No hard sell to perform work not authorized. More

by Amday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael French
Feb 17, 2025 -

Camelback Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear you appreciated our communication and timely service. Your satisfaction is our priority, and we’re glad you felt no pressure during the process. Looking forward to serving you again!

February 14, 2025

Robert did a great job keeping me informed and up to date. My car is running great More

by TRACY.RICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert in service
Feb 17, 2025 -

Camelback Toyota responded

Thanks for the awesome feedback, Tracy! We're thrilled to hear that Robert kept you informed and that your car is running smoothly. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

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