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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,083 Reviews

4,083 Reviews of Camelback Toyota - Service Center

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June 28, 2024

Tried to tell me a million things that were wrong with my car that were not true. Said I had an oil leak and informed them I just got my oil changed and if that’s the case I’ll bring it back to that place an More

by madisonbodus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
sam
June 28, 2024

Told by JJ to come in for a 5 hour cleani & wax! Didn’t Happen!!! More

by JFNICCOLLI peppy Niccoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JJ
June 28, 2024

I bought a vehicle 11 months ago and have yet to be contacted regarding my 2nd key. In fact it has been delivered to the service center several times and sent back because no one has called to relay th More

by JAMESBARNESS Ashley Daniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
cammeron
June 28, 2024

I have requested numerous times that a sensor in my vehicle be fixed over the past few years. To date this has not been fixed but many other unrequested items have been brought to my attention at grea More

by MARCIE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service
June 27, 2024

Jorge was great. All work was completed and also some suggestions were very helpful Thanks More

by Craig E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jorge in service
June 27, 2024

You are amazing, the service provided to me was awesome. Keep it up. I am confident to refer you to my friend, however your pricing is exaggerating. You need to adjust. More

by noemail_5274439
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lazcano
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2024

The work was completed in a day. Jorge kept me informed of the work as it progressed. More

by TJIMENEZ1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge in service
June 26, 2024

Great customer service from Sean Neel in sales and Denita Long Kaiser in business office. The sales process was straightforward, thorough and easy. More

by patbtucaz
Recommend Dealer
Yes
Employees Worked With
Sean Neel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denita Long Ka
June 25, 2024

Good selection of trucks. Service was great we were taken care of quickly and professionally. More

by edz_ape2014
Recommend Dealer
Yes
Employees Worked With
Adam Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Grundstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2024

Service techs didnt replace cabin air filter cover or glove box switch when i took my vehicle in for service. More

by TWASTAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Jul 08, 2024 -

Camelback Toyota responded

Thank you for bringing your recent service experience to our attention. We sincerely apologize for the oversight in not replacing the cabin air filter cover and glove box switch during your visit. This is not the level of service we aim to provide, and we regret any inconvenience this may have caused you. At our dealership, we strive to ensure that every service visit is thorough and meets our high standards of quality. Clearly, we fell short in your case, and for that, we are truly sorry. To address your concerns and rectify this situation, we would like to invite you to contact Jimmy, our Service Manager, directly at cbtservice@vtaig.com. Jimmy will personally look into your case and ensure that the necessary parts are replaced promptly and to your satisfaction. Thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to make things right and restore your confidence in our service department.

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