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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,079 Reviews
Call Service Center (602) 264-2841

4,079 Reviews of Camelback Toyota - Service Center

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June 21, 2024

Service was excellent. My car needed to be checked for potentially a tire issue and Lane went beyond to help me and do an amazing job. More

by rgiroux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lane Cherewatenko
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June 21, 2024

Car was returned dirty with writing all over windshield. There was a surcharge for credit card use. More

by TOM.OWEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jul 01, 2024 -

Camelback Toyota responded

Thank you for taking the time to leave a review. We sincerely apologize that your car was returned dirty and with writing on the windshield. This falls short of our standards for customer service. We would love the opportunity to discuss this further and ensure this doesn't happen again. Please contact Jimmy, our Service Manager, directly at cbtservice@vtaig.com. We appreciate your feedback and hope to regain your trust.

June 20, 2024

Very clear explanation of services, appointment kept on a timely basis, representative updated me frequently. More

by JLWADE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted
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June 20, 2024

I bring my 2012 Toyota Corolla to this dealership whenever I need services. I've always been well satisfied and worked with good service advisors. This last time was exceptional. I was paired with More

by SCOTTMIT02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Patnoe service advisor
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June 20, 2024

Every visit Cammeron Clark provides exceptional customer service and goes above and beyond to ensure i am being taken care of. Updates are provided on a vehicle status in a timely manner and it makes the se More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
cammeron clark service advisor
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June 20, 2024

Mike Romero makes this service department shine. His professional and friendly service has been consistent and excellent for a number of decades. More

by paulgryan
Recommend Dealer
Yes
Employees Worked With
Service department
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June 20, 2024

The staff is very helpful and kind. Easy check in process. Establishment is clean and easy to navigate. More

by chr.mitchell86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
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June 20, 2024

Took up to four hours to get a simple scheduled service completed. Service is poor. More

by YMALDO677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service - Maintenance
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Jul 08, 2024 -

Camelback Toyota responded

Thank you for sharing your feedback with us. We sincerely apologize for the extended wait time you experienced during your recent service appointment. Your time is valuable, and we regret any inconvenience this delay may have caused. We strive to provide efficient and timely service to all our customers, and it is clear that we did not meet those standards during your visit. We understand your frustration and want to assure you that we are taking steps to address this issue internally. To discuss your experience further and to address any remaining concerns, we encourage you to contact Jimmy, our Service Manager, at cbtservice@vtaig.com. Jimmy is committed to understanding your situation and working to improve our service delivery. Thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to serve you better in the future.

June 20, 2024

Always attentive and kind with the clients! From everyone… My dear Cammeron and others… Thanks More

by TATIANA BIXBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cammeron
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June 20, 2024

Good customer service was helped from beginning to end thank you Titus petty I like More

by ROCIOMARTINEZ0131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titus petty
Report | Print
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