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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,079 Reviews
Call Service Center (602) 264-2841

4,079 Reviews of Camelback Toyota - Service Center

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June 18, 2024

Mike displayed excellent customer service! He explained everything in detail and helped me with my repairs in a timely and communicative manner! He was super friendly and I’d work with him and More

by mer.norwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael French
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June 18, 2024

Great experience every time at camelback toyota, have never had any issues! My place to service my vehicles! More

by jaimeespinoza42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lane
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June 18, 2024

Q was pleasant and got my vehicle in and out quickly. Explained service needs and follow up More

by SKELLEY42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
none
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June 18, 2024

My representative was polite, truthful & cheerful. I liked the quiet, cool & large airy lounge. The service was quick , efficient & far better than expected!! Thank you!! More

by HLOSRW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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June 17, 2024

Fast and friendly service, helped me understand the services being offered and recommended and gave time to figure out what the technicians were seeing and what I wanted to move forward with. More

by rtagtmeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Ojeda
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June 17, 2024

Aaron is the best service advisor I have ever had in 15 years of service. Thank you for taking care of me! More

by SINGLEBOOST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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June 17, 2024

The service was very quick and Ryan was very nice and helpful. Not pushy like some. More

by WITTSELLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 17, 2024

Always easy to deal with Mike Romero and Camelback Toyota as I have been going there for service for 15 years More

by AGGMAN57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Romero
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June 17, 2024

Really unprofessional, not friendly, bad communication, long wait. I wouldn’t come back to this place again. More

by KAWAATUU
Recommend Dealer
No
Employees Worked With
Mat
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Jun 21, 2024 -

Camelback Toyota responded

We are genuinely sorry to hear about your recent experience at our dealership. Providing exceptional service and ensuring our customers feel valued are top priorities for us, and we regret that we did not meet your expectations during your visit. Your feedback regarding professionalism, friendliness, communication, and wait times is deeply concerning to us. We apologize if our service fell short of the courteous and efficient experience we strive to deliver to every customer. We understand the importance of clear communication and friendly service, and we regret any frustration or inconvenience caused by the issues you encountered. Please know that your experience does not reflect our standard of service, and we appreciate you bringing this matter to our attention. To discuss your experience further and to address any remaining concerns, we encourage you to contact our Service Manager, Jimmy, directly at cbtservice@vtaig.com. Jimmy is committed to understanding your perspective and working towards a resolution that ensures your satisfaction. Thank you for your feedback and for giving us the opportunity to improve. We value your business and hope to regain your trust in our dealership.

June 17, 2024

My service was great. Thank you Dear Chase for help me last Saturday. Great experience… More

by oriaguirre16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
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