Camelback Toyota - Service Center

Camelback Toyota responded

Thank you for taking the time to provide us with feedback about your recent service visit. We sincerely apologize for the disappointment and inconvenience you experienced. Providing a VIP experience for all our customers is a priority for us, and we regret that we fell short of your expectations during your visit. We apologize if you felt like you were imposing during your visit. Every customer interaction should be welcoming and accommodating, and we regret if this was not the case for you. Your concerns about the painted numbers on your car, the movement of your dash cam, and the lack of a scheduled follow-up appointment are certainly valid and should not have occurred. Please rest assured that we take these matters seriously and will address them with our team to prevent recurrence. Regarding the service sticker on your windshield and the cleanliness of your vehicle, we understand the importance of these details in completing your service experience. While we strive to provide a thorough service, including returning your vehicle in a clean condition, we regret if this was overlooked during your visit. To discuss your experience further and address any remaining concerns, we encourage you to contact our Service Manager, Jimmy, directly at cbtservice@vtaig.com. Jimmy is committed to understanding your perspective and working towards a resolution that ensures your satisfaction. Thank you for bringing these matters to our attention. Your feedback is invaluable as it helps us to improve our service standards and ensure a better experience for all our customers. We look forward to the opportunity to regain your confidence in our dealership.

Camelback Toyota responded

Thank you for sharing your feedback regarding your recent service experience at our dealership. We sincerely apologize for the issues you encountered and the disappointment caused. Providing exceptional customer service and ensuring the quality of our vehicles are top priorities for us, and we regret that we did not meet your expectations in these areas. We apologize if you felt that our team members were cynical, uninterested, or sarcastic during your visit. Every customer interaction should be respectful and attentive, and we regret if this was not your experience. Rest assured, we take your feedback seriously and will address this internally to ensure our team members provide the professionalism and support our customers deserve. Regarding your concerns about fluid top-offs during service, we apologize for any oversight. In addition, we apologize for the inconvenience caused by the faulty battery in your vehicle. Ensuring the reliability of our vehicles is paramount, and we regret any inconvenience you experienced due to this issue. Please know that we are committed to resolving this matter promptly for you. To discuss your experience further and address any outstanding concerns, we encourage you to contact our Service Manager, Jimmy, directly at cbtservice@vtaig.com. Jimmy is dedicated to understanding your perspective and working towards a resolution that meets your satisfaction. Thank you for bringing these matters to our attention. Your feedback is invaluable as it helps us to improve our services and ensure a better experience for all our customers. We look forward to the opportunity to regain your trust in our dealership.

Camelback Toyota responded

Thank you for being a loyal customer for over seven years. We genuinely appreciate your continued patronage and are deeply sorry to hear about your recent experiences. Your feedback is invaluable to us, and we are committed to addressing your concerns thoroughly. We understand your frustration with rising prices and diminished services, including the discontinuation of complimentary car washes after oil changes. Our goal is to provide high-quality service and ensure customer satisfaction, and it is clear that we have fallen short of your expectations. Additionally, we apologize for the pressure you felt regarding the review requests from our service technicians. Our team should always interact with customers in a respectful and professional manner, and we are concerned to hear that this was not the case. Rest assured, we are looking into this matter to ensure our employees are treated fairly and that our customers have a positive experience. We are also aware that long wait times and crowded facilities can be frustrating. While we strive to accommodate as many customers as possible, it should not come at the cost of the quality of your service. We are reviewing our scheduling and capacity to improve your experience during your visits. To discuss your concerns in more detail and to find a resolution, we invite you to contact our Service Manager, Jimmy, at cbtservice@vtaig.com. Jimmy is dedicated to ensuring our customers receive the best service possible and will be happy to assist you personally. Thank you again for your candid feedback. We hope to regain your trust and provide you with the exceptional service you deserve.

Camelback Toyota responded

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent service visit. Your experience is not reflective of the high standards we strive to maintain. We understand how disappointing it must have been to receive your vehicle back after more than two weeks, especially after a significant service costing over $5,000, without it being cleaned or washed. The condition in which your vehicle was returned is unacceptable and does not meet our expectations for customer care and service quality. To address your concerns directly and ensure that we improve our services, we invite you to contact our Service Manager, Jimmy, at cbtservice@vtaig.com. Jimmy is committed to making things right and will be more than happy to discuss your experience in detail and find a satisfactory resolution. We appreciate your feedback as it helps us to identify areas for improvement. We value your business and hope to have the opportunity to restore your trust in our services.

Camelback Toyota responded

¡Gracias por tu reseña! Nos alegra saber que tuviste una experiencia positiva con nuestro equipo amigable. Brindar un ambiente acogedor y asegurarnos de que nuestros clientes se sientan bien siempre es nuestra meta. Si hay algo más que podamos hacer por ti o si tienes algún comentario adicional, no dudes en hacérnoslo saber. ¡Apreciamos tu apoyo y esperamos verte nuevamente pronto!