Camelback Toyota - Service Center

Camelback Toyota responded

Thank you for your feedback! We're thrilled to hear about your positive experience with Joey at our service area. It's great to know that Joey greeted you promptly, made you feel comfortable, and efficiently addressed the issue with your passenger door. We're glad that the recommended fluids were handled to your satisfaction and that Joey provided excellent service throughout your visit. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

Camelback Toyota responded

Thank you for your review and feedback! We're thrilled to hear about your positive experience with Ryan at our dealership. It's wonderful to know that Ryan is friendly, excited to help, and provides honest recommendations about your vehicle needs. We appreciate your suggestion regarding quicker initial responses upon arrival, and we'll work on improving our service efficiency in that regard. We're grateful for your loyalty and trust in us for future services, and we look forward to continuing to provide you with excellent customer service. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again soon!

Camelback Toyota responded

Thank you for your review! We're thrilled to hear that you received excellent service from Mr. Edin during your purchase process. It's wonderful to know that he was attentive, responsible, and made your experience the best it could be. Your satisfaction is our priority, and we appreciate your kind words about Mr. Edin's assistance. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We value your business and look forward to serving you again in the future!

Camelback Toyota responded

Thank you for your review! We're pleased to hear that your car was serviced promptly and that our staff was friendly and accommodating. Customer satisfaction is our priority, and we're glad that our team tried their best to accommodate your schedule. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future with the same level of promptness and friendliness.

Camelback Toyota responded

Thank you for your recent review, and for sharing both the positive and negative aspects of your experience. We're happy to hear you felt your salesperson was helpful throughout the car buying process. However, we sincerely apologize for the disappointment you encountered upon taking delivery of your used Camry. It's clear the detailing process fell short of our usual standards, and we understand how frustrating it must have been to discover dust, hair, and dirt after being assured the car had been cleaned. We also apologize for the empty gas tank and the lack of communication regarding your license plate preference. While these may seem like minor details, they certainly impacted your overall experience. We want to assure you that customer satisfaction is our top priority. To address these concerns directly, we would like to connect you with Katrina Coscarelli, our Client Relations Director. Katrina can be reached at kcoscarelli@camelbacktoyota.com. Katrina will personally investigate this matter. She can also discuss options for resolving the license plate situation and ensure this doesn't happen to future customers. We value your business and hope to regain your trust. We look forward to hearing from you and working towards a resolution that leaves you feeling confident in your purchase.

Camelback Toyota responded

Thank you for your review! We're delighted to hear that Josh Salazar provided helpful assistance and answered your questions during your first car purchase on your own. We understand that buying a car can be a significant decision, and we're glad that Josh's kindness made the process easier for you. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and congratulate you on your new car! We look forward to serving you again in the future.

Camelback Toyota responded

Thank you so much for sharing your positive experience with us! We're delighted to hear that Uriel provided you with excellent service. It's wonderful to know that he was kind, patient, informational, and professional while assisting you. We’re also glad to hear that the issue with your cruise control was resolved and that it was simply a matter of having the gear shifter in the correct position. Your feedback is greatly appreciated, and we will be sure to pass on your kind words to Uriel. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing us, and we look forward to serving you again.

Camelback Toyota responded

Thank you for your review! We're thrilled to hear that you had a positive experience with our team. Providing kind and patient service while ensuring clear explanations is important to us, and we're glad that we could meet your expectations. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

Camelback Toyota responded

Thank you for your review! We're thrilled to hear that you had a great experience with us and that you trust us for all your service needs. Providing helpful assistance and excellent service is our priority, and we're glad that the team at the dealership has been supportive and accommodating. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your loyalty and look forward to serving you again in the future!