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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,080 Reviews
Call Service Center (602) 264-2841

4,080 Reviews of Camelback Toyota - Service Center

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June 14, 2024

They did the oil change as they always do which is great. the service tech cleaned off my battery terminals but lost one of the plastic rubber covers that goes on top. I know it was there as I’ve owned this More

by BRICHTER1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jose
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Jun 17, 2024 -

Camelback Toyota responded

Thank you for sharing your feedback with us. We're glad to hear that you've had positive experiences with our oil changes and the service team at Camelback Toyota over the last 10 years. However, we apologize for the inconvenience caused by the missing plastic rubber cover for your battery terminals during your recent visit. We take your feedback seriously and will address this issue with our service team to ensure it doesn't happen again in the future. Please let us know if there's anything else we can do to assist you or if you have any further concerns about your vehicle. We appreciate your continued loyalty and look forward to serving you with excellence on your future visits.

June 14, 2024

3 hours to do a regular maintenance/oil change. And 5.5 hours to do brakes . We even got to our appointments early. More

by YMALDO677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
cammeron
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June 14, 2024

Adam was very helpful and kind. I would definitely recommend seeing him next time I need service. More

by Cori Izquierdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Jun 17, 2024 -

Camelback Toyota responded

Thank you for your feedback! We're delighted to hear that Adam provided helpful and kind service during your visit. We appreciate your recommendation and look forward to assisting you again in the future. If there's anything else we can do for you or if you have any more questions, please feel free to reach out. Your satisfaction is important to us, and we appreciate your business!

June 14, 2024

Had Zakrek application. Not much to grade on. So you want me to enter 15 words on this review. More

by ales
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 17, 2024 -

Camelback Toyota responded

Thank you for your review! We appreciate your feedback and are glad to hear about your positive experience. If there's anything specific you feel we could improve upon to earn that extra star next time, please let us know. We're committed to providing excellent service and value your input. Thank you again for choosing us!

June 14, 2024

1ra. vez José excelente persona muy comprometido con el cliente, su experiencia e información me apoyó a conocer más acerca de mi carro. Agradezco sus suge More

by Silvya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Tijerano (services)
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Jun 17, 2024 -

Camelback Toyota responded

¡Gracias por tu comentario! Nos alegra saber que José te brindó un excelente servicio y te proporcionó información valiosa sobre tu coche. Apreciamos tus comentarios y nos complace saber que el compromiso de José con la satisfacción del cliente mejoró tu experiencia. Si tienes alguna pregunta o necesitas más ayuda, no dudes en ponerte en contacto con nosotros.

June 14, 2024

Adam was very nice and welcoming. I will be coming back for my next service! More

by matthewehouser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Jun 17, 2024 -

Camelback Toyota responded

Thank you for your positive review! We're thrilled to hear that Adam provided you with a nice and welcoming experience. We look forward to welcoming you back for your next service visit. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again soon!

June 14, 2024

Great service, so helpful, worth traveling a little further to Camelback Toyota 5 star service More

by ERLINDA85009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose trejereno
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Jun 17, 2024 -

Camelback Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service at Camelback Toyota and found our team to be helpful. Your feedback means a lot to us, and we appreciate you making the extra effort to travel a little further for our 5-star service. If there's anything else we can do to assist you or if you have any further feedback, please feel free to let us know. We value your business and look forward to serving you again in the future!

June 14, 2024

Chase jim was so helpful and just made the whole experience so smooth, I could always trust him More

by JONALYNVALDEZ71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chase jim
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Jun 17, 2024 -

Camelback Toyota responded

Thank you for your wonderful review! We're thrilled to hear that Chase Jim provided you with such helpful and smooth service. Trust is important to us, and we're glad that Chase Jim made your experience trustworthy and enjoyable. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

June 14, 2024

Michelle was really kind and explained everything, I’ve had nothing but issues the last few visits and she noted everything to make sure it got taken care of More

by kassidyrennaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Henry
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Camelback Toyota responded

Thank you for sharing your experience with us. We're glad to hear that Michelle provided you with kind and thorough service, ensuring that all your concerns were noted and addressed. Your feedback is valuable to us, and we're committed to improving your experience during future visits. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to providing you with excellent service moving forward!

June 14, 2024

Happy to be able to work with Robert Gonzales for the past 1-2 years in the service department. He does a great job!! I've been a customer since 2007 and worked w Chris Mill until he moved away. More

by Lisa.Kristal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
robert Gonzales ( service )
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Jun 17, 2024 -

Camelback Toyota responded

Thank you for your feedback! We're delighted to hear that you've had a positive experience working with Robert Gonzales in our service department over the past 1-2 years. It's wonderful to know that he has done a great job for you. We also appreciate your long-standing loyalty as a customer since 2007, and we're sorry to hear about Chris Mill's departure. We strive to provide consistent and excellent service to all our customers, and we're glad that Robert has continued this tradition for you. If there's anything else we can do for you or if you have any further feedback, please feel free to reach out. We value your business and look forward to serving you for many more years to come!

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